We have stayed here many times over the last few years and had stayed for almost 30 nights at the beginning of this year. This current stay by far has been the worst experience. The room overall was fine, the house keeping and service staff are great, but it was the front desk service that we were not impressed with.
My husband had called and specifically reserved a jacuzzi suite and it was confirmed 100% that we had the room. We called on the day we were arriving to let them know we were coming in late and they had again confirmed the reservation and the room. When we had arrived and checked in, we found the room was not what they had confirmed. We informed front desk that the room was wrong and they pretty much said that they are all booked for the night and to take it or leave it. All the messages that we have left for management have been ignored.
I am NOT impressed especially since we have been loyal customers and have stayed so many nights already this year. I will be hard pressed to recommend any of our friends and family to this hotel again.
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- Also Known As:
- Best Western Premier Freeport Inn And Suites
- Best Western Premier Freeport Hotel Calgary