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Best Western Premier Freeport Inn & Suites
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Reviews (1,600)
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1,111
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All reviewsomelette stationclose to the airportomelette barmade to order omeletscalgary airportgreat hotelcross iron millsbest westernsfree breakfastking suitehash brownsdeerfoot trailhot breakfastwaffle makerfront desk staffexcellent breakfastfresh fruit
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1,209 - 1,214 of 1,600 reviews
Reviewed 3 May 2013

We stayed here on an overnight going home from vacation. We called from the airport and was picked up within 10 min. Lee picked us up and was very friendly and helpful. The hotel is close to the airport. check in was quick, also by Lee because the other lady working was busy. The rooms have a nice decor and are clean. We went down to the lobby bar & restaurant for a drink and dinner which was good, that is also were they have breakfast which is also a nice selection of hot and cold items. The beds and pillow are very comfortable.

Stayed: April 2013, travelled as a couple
3  Thank chungo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this reviewResponded 23 May 2013

Thank you for taking the time to post your review and comments about the Best Western PREMIER Freeport Inn and Suites. I'm glad that you found the quick airport pick-up and delivery made our location convenient for your post vacation hotel choice. I will be sure to inform Lee that his service left a lasting impression with you. I hope we see you again soon.

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Reviewed 1 May 2013

  • Stayed: April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this reviewResponded 2 May 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 April 2013

Our family of 2 adults and 2 children spent two nights at the Best Western Premier Freeport Inn and Suites and we could not have been happier.

Check-in was a breeze and the 2 queen room was just as requested (including a rollaway bed we had asked for). Room was spotless and modern.

Indoor swimming pool was on the small side but we were the only ones in there at the time so we had a great time in the heated (really really warm) pool and fun waterslide.

Gym was small but had a treadmill, elliptical machine, stationary bike, a small universal gym, and enough free weights.

Hotel has a breakfast area / evening bar and restaurant. The breakfast was amazing!! We were up very early each morning for a swim meet and we were the first ones in the breakfast area each morning at 6:15am. The breakfast area was fully stocked (muffins, bagels, waffle machine, yogurts, fruit, coffee, milk, juice, etc and they also had a 'hot items' area with sausages, eggs, hashbrowns and the attendants would also prepare an omelet for you and you were allowed to choose from about a dozen items to go into your omelet. All of the breakfast employees were fantastic!

I could go on further but will just say we had zero complaints about this hotel.

Will definitely stay here again.

  • Stayed: April 2013, travelled with family
    • Value
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1  Thank Natronic774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this reviewResponded 1 May 2013

Thank you for your top rating and comments about your recent visit for a sporting event. It is great to hear how much your family enjoyed the facilities and the Full Hot breakfast that was included in your room rate. I hope you have another excuse to come to Calgary in the near future and will join us again.

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Reviewed 29 April 2013

I am quite surprised by the ranking of this hotel as the #1 hotel in Calgary. It is a new hotel a shuttle ride from the airport overlooking a large Toyota dealership or a commercial warehouse. No restaurants to walk to, no atmosphere, no nothing. If you need a hotel for one night before you have an early flight it makes sense. Otherwise I woud not recommend staying at this hotel or for that matter any hotel close to the Calgary airport.

  • Stayed: April 2013, travelled solo
    • Value
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2  Thank see31350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this reviewResponded 1 May 2013

I am very disappointed that we didn't come close to meeting your expectations. We realize that our location does not have the best view and highlight that our location is convenient for getting to the airport - 8 min. door to door, Cross Iron Mills shopping centre, Stoney Trail (East/West ring road) and Deerfoot Trail. I'm sorry we were not able to demonstrate the quality and service that has placed us as the number 1 hotel in Calgary on Trip Advisor. Thank you for taking the time to provide your feedback as we are always looking for ways to improve.

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Reviewed 28 April 2013

No complaints at all. Clean and roomy. Loved the fireplace in our king suite. The free breakfast complete with omelette bar was above our expectation. Never met a cranky staff member. Especially liked Lee and Sara, who both helped us at the desk and drove the (free) shuttle. They were fabulous. The location was a little out of the way, but between the excellent shuttle service and the great Calgary public transportation system, we did just fine without a rental car. Hopefully will have opportunity to stay again.
The only reason I put average for room service and spa was because we didn't use these.

Room Tip: I don't know if there would be a bad room. We were extremely close to the elevator and we heard no noise (and the hotel was full).
  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NewTraveller039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Best Western Premier Freeport Inn & Suites, responded to this reviewResponded 30 April 2013

I am truly blessed to have great staff and when I read comments like yours I feel very proud to have such a great team. I will be sure to let Lee and Sara know they were singled out on your review. Thank you for taking the time to provide your feedback about your stay and I too hope you have the opportunity to stay with us again in the near future.

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