I have been a long, satisfied and loyal customer to the Wingate Calgary and long standing Wyndam Rewards Member. But I was extremely disappointed and frustrated with the service I received from Wingate Calgary when my team travelled to Calgary on 11/19/2013 for business. We booked six rooms weeks in advance and when we checked in after a long travel day at 8:00pm, we were told that there wer only have three rooms for us. No one called us to let’s know but instead the customer representative booked the three rooms in a sister hotel that is 20mins North of the Wingate. Our group had business meetings across from the Wingate the next morning, this made for major inconvenience especially when taxis availability was so poor. The team that stayed at the Travel Lodge ended up being over an hour late for their meetings the next morning. The worst part of this was the party that stayed at the Travel Lodge was charged the full price for all this inconvenience. After this less than satisfactory experience my team and I will no longer stay at the Wingate for business or personal trips in the future.
- Official Description (provided by the hotel):
- Business is what we do best at the Wingate by Wyndham Calgary. Use our 24-hour business center to fax, photocopy and use the net - all free of charge. You can also surf the net in your guest room with our free high speed internet access. Relax & relieve stress after a long day by working out in our fitness centre, swim in the pool, and finish off by relaxing in the hot tub. ... more less
- Reservation Options:
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- Also Known As:
- Wingate By Wyndham Calgary Hotel Calgary
- Wingate Calgary Hotel
- Calgary Wyndham