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“It was going to be a five star stay BUT...”

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Courtyard by Marriott Calgary Airport
Ranked #28 of 109 Hotels in Calgary
Certificate of Excellence
Ottawa, Canada
Level 5 Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“It was going to be a five star stay BUT...”
Reviewed 28 April 2012 via mobile

On my last night of a four-night stay I was thinking "what a great business hotel - a welcomed addition to the choice of hotels in Calgary near the airport" - here's what made it very good:

Internet access: fast wi-fi, and not just in the lobby! I had four devices going at the same time, watched a show, etc ...and all free.

Room - everything you want and need as a business traveller - lots of conveniently placed outlets, comfortable seating area, gd size flat screen tv, nice walk-in shower and good amenities. Very comfortable bed and linens. Good soundproofing except for the shower noise from the room above - that's where you think "hmm they missed something". Very clean and very good housekeeping.

Restaurant/bar - food was good (a 3.5 out of 5) - but frankly I was looking for convenience and not a culinary experience. The ambiance and the service is excellent - the staff is fabulous and after a long day it's nice to be able to just sit and relax.

Lobby- I don't usually comment on the lobby - but it is extremely well decorated and offers all amenities a traveller could want - down to access to a terminal to print your boarding pass.

Gym- excellent!

Staff - very welcoming and very friendly all around.

So what robbed them of the last Trip Advisor circle? How they handled a 4 a.m. fire alarm. Absolutely no staff was available or visible to tell you where to go when you got down the stairs or outside. No one told you when you could go back in. From my perspective it was very badly managed - an obvious lack of basic safety procedures ...or knowledge thereof by the staff.

The alarm handling aside - I will stay here again - it would have had five circles but for the alarm management.

Stayed April 2012
Helpful?
2 Thank Montcalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
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English first
Monterrey, Mexico
Level 5 Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 23 April 2012

This is one of the newest and biggest Courtyard Hotels. Service is very good. Food service is vbery good also. I would go back any time

Stayed April 2012, travelled on business
Helpful?
2 Thank AGMX1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
British Columbia, Canada
Level 5 Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 April 2012

Nothing fancy, just new and very comfortable, with very well finished bathrooms. I did not try the restaurant, I avoid hotel restaurants and go out. breakfast is from the Starbucks that is inside the hotel, so it will never be great....

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MalcolmA007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canada
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 April 2012

I was impressed with this new hotel and they have great rates available right now for its opening. Check in was very fast and when we went to the room the crib we requested was all set up and ready to use. I also found the rooms to be very quiet, even my small kids slept in. The pool area was nice the only downside was there was no hot tub or sauna. Our package included breakfast as well, the food was fairly good and the service was excellent. My kids especially liked sitting in the booths because they each have a tv to watch. I plan to stay again on my next visit.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 6 Contributor
220 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 March 2012

Very nice, quiet rooms, with plenty of space. Free coffee in the lobby each morning, and plenty of Globe and Mail newspapers for the guests. Relatively close to shopping and to the airport, but you don't hear the planes. Most important, the staff were genuinely friendly and very helpful. All in all, a wonderful stay, and I know where to stay the next time I am in Calgary.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unitedfarmers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSP
Level 3 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 March 2012

Very well appointed room with a great layout (large!). Loved the full wall of windows -- which the king size bed faced.
I thought this particular Courtyard was far nicer than the average Courtyard. The hotel also had a large lounge/sitting area in the main lobby vicinity - great for meeting colleagues as needed. Very nice business center as well. As a matter of fact -- it is far nicer that the full service Marriotts which I have been staying at recently.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smores4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley, California
Level 6 Contributor
401 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 17 March 2012

This is a fairly new property and is quite nicely decorated and furnished. Having arrived in the early evening I wasn't sure about the available of food service, so had an unremarkable dinner at the airport before making my way to the property. Surprised that they did have a limited menu that would have accomdated by tastes, although in rather informal setting, and did enjoy breakfast there in the morning, which was hot and fresh. The business center is quite accessible and has access to several computers; and there is also a nice sitting area in the lobby. The staff was very pleasant, even coming around from behind the desk to shake my hand and welcome me to the property. Only systems complaint was that they called just after I checked in to welcome me again and left a message. After three attempts with their staff I was still unable to have the message light turned off in the room and simply needed to cover both telephones with a towel during the night because it was distracting. The rooms are generous in size, with a nice flat screen TV and couch. The closets are a little small but I don't suspect people are staying here all that long. I suspect that other shops and services will be growing in around this property but for now it seemed pretty isolated. By the way, it is connected with Residence Inn (also by Marriott) if that is more your style.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BarryandJackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Calgary Airport

Property: Courtyard by Marriott Calgary Airport
Address: 2500 48 Ave NE, Calgary, Alberta T3J 4V8, Canada
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Swimming Pool Airport Transportation
Hotel Style:
Ranked #28 of 109 Hotels in Calgary
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard by Marriott Calgary Airport 3*
Number of rooms: 171
Official Description (provided by the hotel):
Courtyard by Marriott Calgary Airport provides greater flexibility and choices for guests than the other Calgary airport hotels. At the center of it all, our restaurant and bar - The Bistro - is a destination that delights with breakfast in the morning and fantastic drinks during the evening. When you stay at Courtyard by Marriott Calgary Airport, you can enjoy flexible accommodations, as well as inviting public spaces, that provide free Wi-Fi and many opportunities for relaxation. Our YYC airport hotel's free airport shuttle makes it easy for you to arrive with us or to head back to the airport when your stay in Calgary is through. We offer a perfect blend of convenience and comfort for our guests, with modern decor and many high-tech amenities. Courtyard by Marriott Calgary Airport is close to Calgary Tower, CrossIron Mills, and businesses like Shaw, General Dynamics, and Telus. ... more   less 
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