Spent three nights here simply out of desperation. Read several reviews so pretty much knew what to expect but due to the long weekend we had to bite the bullet. I guess based on the fact that they were the ONLY campground available and the fact that they had SEVERAL sites available, we should have known exactly what we were going to get.
We found that $55/night + tax for a 15 amp campsite to be EXTREMELY expensive. The campground isn't too far out of the city, so that could be why but it definitely is not a nice campground. The sites are ridiculously small, we literally had 4 feet absolute max between us and our neighbour. There was garbage all over the site and about 50 cigarette butts in the fire pit. Absolutely 0 appeal here.
There were two blonde women working at the front desk when we arrived. One with a European accent, one Canadian. They were both unbelievably rude!!! Our whole group just couldn't believe how despicable the service was. The Canadian one got very irate when we asked about campsite locations. We had requested to be as close to the washrooms as possible and felt as though we were asking her to move mountains. the one with the European accent accused of us stealing when we took *1* coffee cream and *1* sugar back to the campsite as we weren't sure how many were wanted by our family member at our site. She literally called out, loudly, in the office in front of other patrons "whoa, whoa, what are you doing?" We explained what it was for and she waved her hand at us. Thankfully, there was another pleasant woman there this time, who had to apologize on the other one's behalf.
We did meet the owners and they seemed to be very pleasant. It's such a shame they have such poor staff representing them. Your staff is the face of your business and in this case gives the business a very bad look.
And now, to add insult to injury, we woke up to vomit all over our campsite this morning from the group of kids on the site next to us. We had asked the office to send someone down to clean it up. The young guy arrives here with an attitude accusing us of lying and requesting that they clean up OUR puke. I offered invoices and all the proof he'd like to prove that we did NOT eat noodles as that was what was in the vomit. He refused to look at anything and just kept up his bad attitude. The one credit I do give him is that he was willing to listen when I explained how hurtful the treatment here has been.
All in all, this is a disgusting campground. Small and dirty. And more than anything, we were treated horribly. I've been on the road since June 25 and have stayed in numerous hotels and campgrounds. Some beautiful, some moderate and some that were pretty dingy. Never, have we been treated so poorly.
We will be passing through calgary on our way back home and there is absolutely NO WAY we would stay here again. Not even if it was free. We'd rather pay double and stay in a motel.
I hope this review will be looked at and understood. No paying guest(s) should ever feel the way that we do.
- Official Description (provided by the hotel):
- 3 km east of Calgary on the Trans-Canada (#1) Highway. 15, 20, or 30 amp fully serviced sites. Showers and laundromat coin-operated. No pets over 30 lbs permitted. Store. Playground, Mini Golf, and horse shoe pits open seasonally. Calgary Stampede (July 4th to July 13th, 2014) - shuttle bus from campground to Stampede Gates. Stampede Pancake Breakfast and Dinner BBQ offered (additional charge). ... more less