I bought a groupon for a birthday cake for my son who's birthday is just after Xmas. I overlooked the fact that you needed 48 hours to order the cake so phoned the store and said I needed it the next day. They said they it wouldn't be a problem but only if I paid for another cake and didn't use the groupon. Now it's one thing if they couldn't make the cake in time but just plain lousy customer service to refuse to do so unless I paid full price for another cake when I already had a voucher. I spoke to the manager who wouldn't budge either - what is with people who can't make their own decisions and have a little bit of flexibility.
So we had the cake a day late and it was a huge disappointment. I bought the cookie mix drizzle thinking it would be made of icecream with chunks of cookie dough and chocolate but other than the thin topping it was just plain ice cream! It wasn't an icecream cake but a very expensive lump of icecream.
I won't be back and will stick with reliable Dairy Queen from now on!!!
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