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Reviewed 10 August 2014 via mobile

We didn't even get to check in! I inquired about the rate and was told it was very expensive. Poor poor customer service from front desk. When asked why it was a cheaper rate online she said she couldn't match the price. I could book the room and if the manager wouldn't agree to match the price and I cancelled the room I would be charged a cancellation fee. So very disappointed!

Stayed: August 2014
3  Thank Bonnie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

We stayed for 6 days. This hotel was everything we expected, kitchenette included, clean and comfortable. The breakfasts were surprising with everything one could want and continually replenished until the end of service. We had one free evening bbq dinner on one of the three evenings which were advertised and were pleasantly surprised. The staff were eager to please and there was coffee supplied thoughout the day and evening. And best of all a nice clean laundry with free washers and dryers, only the washing powder to buy. This has been the most difficult part of our trip, finding a laundry and Staybridge supplied. Transport was one short block to a bus which connected to the light rail system.

Room Tip: All rooms would have been quiet because the hotel is situated away from busy areas, which of course does mean that you need a car or be prepared for public transport.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Janine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this reviewResponded 18 August 2014

Dear Guest,

I am so pleased to read your feedback of your recent experience at The Staybridge Suites Calgary Airport. Thank you for sharing the details of your stay and highlighting your favorite amenities and features of our hotel. We truly appreciate your recommendation to your friends and family as well as the Trip Advisor community. I look forward to the opportunity to welcome you back in the near future.

Sincerely,


SHAF MURJI
Guest Service Manager & Gold IHG Loyalty Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

This was the first time we stayed at this hotel and what a surprise, it was clean, comfortable and roomy. There was a free breakfast and supper every morning and night, with great food items. It had convenient parking and location to other places visited was a reasonable distance. We highly recommend this hotel to anyone travelling to Calgary.

Room Tip: It was pretty noise free and there are non-smoking rooms, also a waterside, pool and spa, we were on the ground floor and could not even hear the traffic.
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank 97217cwsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this reviewResponded 14 August 2014

Thank you for staying at The Staybridge Suites Calgary Airport and sharing your wonderful experience with all our travelers out there! We are so happy you were able to join us not only for breakfast but also for our weekly happy hours. We try and offer all the comforts of home with a in room kitchen and complimentary wifi and laundry. Your Staybridge family are so glad that we could show you Calgary's hospitality at it's finest.

Shaf Murji
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Well all I can say is staying at this property is like staying at home away from home.

Shaff and his staff are very friendly and above all very courteous to all guests.

I have been to many hotels on business this is at the top of my list when I come to Calgary.

Stayed: July 2014, travelled on business
Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this reviewResponded 18 August 2014

Thank you for this extraordinary review,

Staybridge Suites is the upscale extended stay brand that
provides a warm, home-like experience for guests who spend
a good bit of time away from home. We strive to meet both the
physical and emotional needs of comfort to create a unique and
authentic sense of home-like belonging. When guests experience
Staybridge Suites, we want them to feel totally comfortable, like
a member of the family, and not just a guest.
Whether socializing with other guests and our teams during an
evening reception or relaxing in our Outdoor court yard, our
guests view us as caring, sociable and down-to-earth because
these values are present in everything they experience.

Shaf Murji
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

From the check-in till check-out a super experience! Friendly staff, excellent food, good coffee at no charge during the whole day. This is not a standard hotel, it was like a little piece from home.

This is a perfect 11!

Room Tip: Back side of the hotel might be a little more quiet, but in generaal this is a quiet place.
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Marvin1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeYYC1, Front Office Manager at Staybridge Suites Calgary Airport, responded to this reviewResponded 4 August 2014

Good day,

Thank you for your lovely comments about our beautiful home and our team!
From all of our staff here at the Staybridge Suites Calgary Airport, we would like to thank you for taking the time to review our hotel as we take pride in providing “Perfect Service” as Satisfaction is our Top Priority. Our staff here at the Staybridge Suites Calgary Airport appreciates your feedback as we work hard to not only meet but exceed your every expectation each time you stay with us! We're so pleased to hear that our staff made you feel right at home and we will be sure to share your kind words with them!

Shaf Murji
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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