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“Smokers Paradise”

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Sandman Hotel & Suites Calgary West
Ranked #84 of 109 Hotels in Calgary
Invermere, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Smokers Paradise”
Reviewed 25 August 2014

My husband and I checked into this hotel the night before a medical procedure. As soon as we walked into the room we were hit with a wall of cigarette stench. We reported it to the front desk right away we were told "i'm sorry" and a note was put on our room so we wouldn't get charged a smoking fee. At no time did the front desk agent offer to move us. Again we reported it the next morning as neither one of us were able to sleep well and they offered to do.. NOTHING. Wouldn't stay there again. Oh and their wifi is terrible!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank CaatyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Edmonton, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014 via mobile

Looks nice with all the finishes etc BUT there are some basic maintenance issues. AC didn't work in the first room we tried - switched rooms. Ok, fine. Lightbulb MISSING from bedside lamp. Shower door didn't latch properly = water all over bathroom floor. Vent in room literally falling off. When these things were mentioned to staff, we got a "ok thanks for letting us know" - no discount, no apology. Don't stay here! Poor value for what we paid.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Canadian782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Calgary hotels

Winnipeg
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 20 August 2014

Stayed here while visiting family in calgary so that our grandkids could use the pool. The hot tub was not working which was a negative. We also saw the line of dishes in the hallway, another minor negative. The room was clean and comfortable, no issues with noise, ant the two restaurants on site were quite good. Rooms tend to be expensive in calgary depending on the date so we were pleased with the price we paid for the sandman.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank giardino1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 August 2014

Stayed for 1 night in a suite after attending a party nearby. Front desk staff was very underwhelming, almost like it was an inconvenience to check us in. The halfway to our room was filthy, littered with empty room service trays and empty pizza boxes. (This was 4:00 pm). The room itself was allright, although the cushions on the sofa were put on backwards and we found a half eaten bag of chips in the closet.

On the plus side, the bed and pillows were very comfortable and the hotel itself is quite quiet at night.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank MexicanPirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014

Me and my girlfriend stayed here because we were attending a wedding at Canadian Olympic Park which is walking distance from this hotel. The area is nice because it has many amenities including a McDonalds and a Denny's right near the hotel along with other services. We booked the hotel on Sandman's website about 2 hours before heading to the hotel to check in. This was a huge mistake as the booking systems do not update immediately into the hotels main system. This caused us to have to wait for almost 20 Min while the person at the main desk called the head office to confirm the booking. Which also caused a line to form behind us, very unsatisfactory. We stayed in the suite with the Jacuzzi tub in the main room, the tub was working, clean and nice. The washroom on the other hand was not as clean. As some others have mentioned in their reviews this is one downside of this hotel. Not dirty enough to not stay here again, but just a bit off putting. I would stay here again, but only really because of the area and the price compared to the four seasons which is just down the street. The reservation system that Sandman uses was also very frustrating, if you are on a road trip and booking hotels as you go this would be a major issue. The staff was also not very apologetic about this inconvenience, as it probably happens all the time and is just as frustrating for them as it is for us.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Kurt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnaby
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 August 2014

Stayed one night enroute to Banff and it felt like we paid high price for a average hotel. The lobby was impressive and modern but that is as far the wow factor goes. Front desk chap was very polite and pleasant so that gave them the extra rating. Walls were paper-thin and you could hear just about anything and anyone. Great A/C so if staying in summer, pretty good, but once the A/C is running, you can't hear yourself think. Plus points - Close to restaurants and the Olympic Park. Its ok for a drive-by stay but definitely not worth paying the price.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Racheal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 August 2014 via mobile

Passing through Calgary for one night and stopped here, as it was on the west side of the city (direction we were headed). I suppose considering Calgary is generally expensive, the price point was comparable (although I was surprised AMA discount only gave 5% off...most places it's 10%). And the concierge did deduct 10$ off original quote - but only when we suggested we might leave to try the 4 Points nearby.

Room was decent, and even with two beds it also had a small sofa & chair. This was nice as we were hanging out at the hotel. Surprisingly though, our room only had double beds; quite squishy for my parents. It's been a long time since I've been at a hotel that doesn't have queens as standard size.

Parking was ample. Staff was friendly but not extraordinary. It seems like the hotel has undergone some renovations. After reading many other reviews, I can say we had a clean room, and regular Seattle's Best coffee.

I just felt that, overall, it was overpriced considering there is nothing really around within walking distance (except Starbucks & fast food, or attached Denny's) as it's on the outskirts of the city. Over the years I've had a lot more, for a lot less $ at other hotels.

Stayed July 2014
Helpful?
1 Thank Migimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandman Hotel & Suites Calgary West

Property: Sandman Hotel & Suites Calgary West
Address: 125 Bowridge Dr NW, Calgary, Alberta T3B 3R6, Canada
Region: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #84 of 109 Hotels in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sandman Hotel & Suites Calgary West 3*
Number of rooms: 121
Official Description (provided by the hotel):
Located across the world-class Canada Olympic Park, along the Trans-Canada Highway, and only a short drive from downtown Calgary, Sandman Hotel Calgary West is the perfect choice whether travelling on business or pleasure. ... more   less 
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Also Known As:
Sandman Hotel And Suites Calgary West
Sandman Hotel Calgary West

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