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“Clean but expensive”

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Lakeview Signature Inn Calgary Airport
Ranked #7 of 109 Hotels in Calgary
Certificate of Excellence
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Clean but expensive”
Reviewed 19 August 2014 via mobile

Lakeview is clean , close to the airport & convenient to area restaurants . The indoor pool is a block of ice . Hope you don't get hypothermia ...
This place is more dated than other hotels in the area.. Too expensive for a dated hotel & sadly not a very knowledgeable staff

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OlWacoAg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John F, General Manager at Lakeview Signature Inn Calgary Airport, responded to this review, 21 August 2014
The hotel opened as a new build in2001. It received significant renovations over 2007 and 2008. Numerous reviewers in TripAdvisor have commented how well kept and modern the hotel is. Certainly, no one decor job is for everyone, and we can appreciate if it is not your cup of tea. With respect to rates, we operate in a competitive environment on a daily basis and typically realize where we should place ourselves in the market given that the whole competitive value proposition is somewhat beyond decor solely.

We recently had technical issues with boilers effecting water temperature in both our swimming pool and hot tub. They have now been rectified and the water temperatures have been a consistent 82 and 102 degrees Fahrenheit (28 and 39 degrees Celsius) over the past number of days. During the time of these issues and appreciating it is important to some of our guests, when a guest spoke to us regarding this aspect we offered two transportation if needed and admission reimbursement to a fabulous area water park in the area. - Sometimes you just can't instantly change things but you can do the best you can given the circumstances.

Thank you for trying out our hotel. We appreciate the importance of being happy at the hotel of your choice.

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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749 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
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Oxnard
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2014

Just had an overnight stay to catch a plane at Calgary Airport, return the rental car, etc., but this hotel was an unexpected bonus. I noticed good r ating from the travel website so we took a chance. Between the excellent staff, warm cookies, our amazing room, the delightful breakfast, we felt like the price was more than fair.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank walkingfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John F, General Manager at Lakeview Signature Inn Calgary Airport, responded to this review, 19 August 2014
Walkingfriend,

We are glad and humbled that you took the chance on our little hotel. Thank you.

'The price was more than fair,' and 'excellent staff' are two comments we love to strive for. Thank you for recognizing those efforts.

The small touches we put here and there through our hotel are meant to be a small expression of appreciation to our guests. Admittedly, they are not major extras, and don't mean anything if our employees do not present a sense of hospitality. Thank you for noticing.

If and when in Calgary again, please consider that you have friends in a little hotel not far from the airport.

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Teignmouth, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 August 2014

we stayed here for 1 night after flying into Calgary, brilliant for the airport, modern clean hotel, good staff, with a "Cactus Club" restaurant and bar next door, indoor pool, complimentary snacks, Drink, and fruit in hotel lobby, breakfast Buffet was included in the price,for the cost we thought it excellent value,
would recommend it

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank grasaunders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John F, General Manager at Lakeview Signature Inn Calgary Airport, responded to this review, 19 August 2014
Grasaunders,

Thank you for 'discovering' us, staying with us and for taking the time to provide your review.
We hope all your other experiences in western Canada were equally as enjoyable. We think we live in a pretty special place.

Your 'excellent value' comment is exactly were we want to position our hotel in the market place.

We love the Cactus Club also.

Thank you again.

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 August 2014

It's a couple steps above those dreadful Candlewood Suites. It is most definitely not up to Marriott's Residence Inn standards and several steps below Starwood's Element by Westin. This property was formerly a Residence Inn so it'll look familiar. Check-in was pleasant enough but that will be your last best experience. Staff members rarely smile or even bother to greet you. Housekeeping leaves a lot to be desired. They will not rinse dishes or even make up the bed! You wonder if they even stopped by. After checking in your first stop should be to the supermarket as the toilet tissue provided is completely unacceptable. The quality of breakfast is rather poor although there is a reasonable variety. There's a Tim Horton's just across the parking lot. This hotel is popular with families so if you're on business, you will probably be happier at the new Residence Inn just a few blocks north or the Four Points a few blocks to the south. I previously stayed here in February and not much has changed since then. Unfortunately, this is the client's hotel of choice.

Room Tip: Avoid rooms facing the warehouses behind the hotel. These are all even numbered rooms above n14 (11...
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank robert_dfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John F, General Manager at Lakeview Signature Inn Calgary Airport, responded to this review, 18 August 2014
Robert,

It is vitally important when on the road, be it for business or pleasure, to be happy with your accommodation. The days just go better.

The Lakeview Signature Inn will continue to strive to be the best at what we are and choose to offer. We have and will continue to provide value in a clean friendly accommodating mid-tier hotel environment that many others on this site have attested to. We all understand that we are not all things to all people. To try to be would be a failure. No other hotel in Calgary has increased 40 positions in public ratings and to that end we will not stop trying to be the best of what we are. I believe your clients will understand.

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 August 2014

I have to say for the price we were expecting a simple motel style hotel, but boy were we wrong! A great hotel, amazing room with comfy bed, kitchen area, living area with TV & a second TV in the bedroom. Little things included like a welcome bowl with popcorn ready to pop, candies in a jar, cookies and fruit at the front desk, welcoming water or juice in reception. Breakfast included was good too, simple but still substantial. The staff were all friendly and helpful. We only stayed one night before catching a flight, but would stay here again for longer and use it as a base to explore the region.

Room Tip: Great for airport access.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank kath-lee0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John F, General Manager at Lakeview Signature Inn Calgary Airport, responded to this review, 18 August 2014
Kath-Lee,

Thank you for discovering our little hotel, choosing to stay with us, and for providing such a wonderful review. Very much appreciated.

We do not aspire to be sophisticated. Others in our industry do that much better than we ever could. so our concentration falls toward other areas. i.e. cleanliness, friendliness, value, and solid quality in what we target to be and provide.

I hope we might have the pleasure again on your next western Canada trip. -We are sure you haven't seen it all yet!

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon,SK Canada
Level Contributor
432 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 1,119 helpful votes
Reviewed 16 August 2014

We stayed overnight in August 2014 and paid $150/ night on an expedia internet rate. Check in was quick and efficient.

The property has very nice curb appeal and a decent amount of parking. Its only about 5 min away from the airport and I saw a shuttle. There is a Tim Hortons and Cactus Club restaurant right in the parking lot. Tons of other places near by for services. A mall is about 4 blocks away with a movie theatre.

We upgraded to a suites with completely separate bedroom and pull out sofabed. There was a full kitchen with full size fridge, a 2 burner cooking element microwave, Kureig with complementary coffee disks and even a bowl of microwave popcorn packets. The linens were half decent as were the shampoos. The bed was very comfy. It was very clean. There is free wifi that was decently fast. A flat screen TV was in both the bed room and common area of the suite.

Theres an indoor pool and a tennis court outside. There was a gas BBQ grill outside for guests (nice touch). We missed the complimentary breakfast as it only runs till 930. Boo! Who ever heard of a meal time running to the half hour. It should be till 10am like most places. Having said that the front desk had a fruit bowl, cookie jar and punch bowl to raid so I don’t feel too left out. This is definitely one of my new favorites in Calgary.

Here`s the stats for those wanting the concise version:

Curb Appeal: 8/10
General Resort Cleanliness: 9/10
Room Décor: 9/10
Bed Comfort & Quality: 9/10
Linen: 7/10
Housekeeping: 9/10
Safe Atmosphere: 9/10
Staff Friendliness: 9/10
Pool: 8/10

Thanks for reading. If you found something useful in here, please click helpful below. Godspeed!

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saskheat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John F, General Manager at Lakeview Signature Inn Calgary Airport, responded to this review, 18 August 2014
Saskheat,

Thank you for choosing to stay with us and for your very detailed review. I am sure many will find it informative and ultimately helpful.

We are a little Canadian hotel company operating in a big pond of multinational competitors. We think we provide a local hospitality flavour that is a little different from the 'typical,' While we strive to have high integrity as it relates to our product and business operations, we don't have that much interest in being multinational typical.

In interest of everyone, our breakfast hours are 6:30 to 9:30 weekdays, and 7:00 to 10:00 weekend and holidays. We inventory over 70 individual items on our breakfast buffet. We also offer an evening 'snack' Monday through Thursday evenings from 5:30 to 7:00 pm.. Cookies, fruit, cold drinks, coffee and tea are always available in the lobby to our guests. Buy a steak and we provide the BBQ and utensils to cook it with, after you burn some calories shooting hoops on the sports court with friends and family.

Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 August 2014 via mobile

My client paid for the room so I'm not sure of the price but I do know that the food was alright and the hot tub was blowing cold water and the pool was FREEZING! It was VERY CLEAN. The workers weren't overly kind or concerned about customer service. Our room was loud but it wasn't loud because of planes or people it was appliances and random noises.... Probably wouldn't stay there again, but I also wouldn't try to defer anyone. Nice place just nothing "special".
Thanks for the stay. Just not my style.

Stayed August 2014, travelled on business
Helpful?
Thank CamilleHMoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John F, General Manager at Lakeview Signature Inn Calgary Airport, responded to this review, 18 August 2014
Camillel,

We appreciate your feedback. Thanks. We have no issue that you would prefer a hotel of a different type. There are many types of hotels in the market for that very reason. No one hotel can be, or should try to be, all things to all people, as it will cause failure in the end.

I regret mostly that you didn't find our employee to be over kind, which for us, needs to be a the heart of almost everything we do. While accepting your opinion as fact, I am very shocked by it as that behavior seems quite out of character for us as suggested by numerous other comments made on this web site. I appreciate you saying it. Thank you.

The pool and hot tub have been repaired from last Friday and are operating normally at this time. Hearing we had a mechanical issue with them, I was in the pool area Friday, as was the contracted company that assists us with such matters. For guests who wanted to use these amenities and mentioned it to us, we provided reimbursement to a local and fabulous water park, while our contractor went about repairing it issue.

Thanks again for your feedback. It is very much appreciated. Our wish for everyone is to stay at a hotel that makes them happy. We will constantly strive to be the best hotel value experience within the market segment that we have been successful at making happy.

Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lakeview Signature Inn Calgary Airport

Property: Lakeview Signature Inn Calgary Airport
Address: 2622 39 Ave NE, Calgary, Alberta T1Y 7J9, Canada
Phone Number:
Region: Canada > Alberta > Calgary > Northeast Calgary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Calgary
#3 Best Value Hotel in Calgary
#4 Family Hotel in Calgary
#7 Romantic Hotel in Calgary
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lakeview Signature Inn Calgary Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
Lakeview Signature Inn (LSI) Calgary Airport is your locally flavored, locally grown, independent hotel 'brand.' While the LSI is bright, spacious, and exceptionally clean, with an 'unstuffy' yet professional attitude, the most frequent descriptor used by our guests is 'feels like home.' Free Value adds: Breakfast buffet (80 individual hot & cold items), Mon-Thur (non-holiday) evening snacks, 24x7 snacks and beverages, wireless Internet, local calls, airport & local area transportation (as available), DVD movies (with pop corn of course!), swimming pool, hot tub, sports court, and guest BBQ. Eat-out or eat-in - every suite has a fully equipped kitchenette.100% non-smoking building. Each suite has one queen bed in every bedroom, a double sofa bed,a working desk with electrical plug-ins, HD flat screen TV with DVD player in each room (i.e. Two Bedroom Suites have 3 TV-DVDs), guest controlled, suite dedicated, forced air heating and air conditioning system, fresh air windows, vanity area outside the bathroom. Note: Pet charge is $100.00 per stay for up to two pets. Each room is 'Deep Cleaned' after each pet check out. Pets are accepted and will be continued to be acceptable guests at the discretion of hotel management. ... more   less 
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Also Known As:
Lakeview Signature Inn Calgary Airport Hotel Calgary
Signature Inn Calgary
Calgary Signature Inn

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