At 6:30 PM Sunday evening we dropped into PB for a family dinner. With 5 visible empty tables and 4 visible empty booths, we were told it was a 10-15 minute wait. (see picture) Really? It was suggested we eat in the lounge as they could seat us quicker. Opting out of this and wanting to wait for a dining room table, we did indeed wait the time we were told. After the hostess sat us we inquired why we couldn't have sat in one of the available vacant locations and had a beverage while we waited. She told us there was a table vs.staff equation and if she sat us at an available location it would put too much stress on the servers and they could 'crash'. Yes, actual word used! I asked if they were short staffed, she said no, they worked on history of a year previous to determine how much staff to put on and that it wasn't busy on Sunday nights then, so that's why so few servers. We did order pizza, which was typical BP. Hot, fresh, hit the spot but certainly nothing special. We played a game with our waitress and set the timer on our phone to see how long it would take for a water refill. This was after placing our empty glasses at the side of the table for her to see. 15 minutes later I finally asked for more water and she brought 1 glass, when there were 3 empty. She didn't ask if we were interested in dessert, just were we ready for the bill. Needless to say this was a less than satisfactory experience. There are at least 3 other competitive restaurants in the parking lot of this Boston Pizza. If it wasn't for a gift card we had, we would have taken our business elsewhere.
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