I have been going to Newbury Spa for 5 years now but I was most disappointed at my spa experience today. They used to be the best when Derek was managing as he was meticulous about all of the small touches. I hadn't been there for a year now but Newbury has gone downhill in a major way; from the facility right down to the service. I had to interrupt the receptionists' Facebook conversation when I arrived, the steam room was out of order (with the control panel hanging out of the wall by two wires), the light in the shower stall was taped to the ceiling, no pitchers of cucumber water anymore- only tap water, and the floors were filthy. They should really take 'spa' out of their name as they don't fit the bill anymore. And that bill is a pricey one! No warm fuzzies for this place and I am going to have to move on.
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