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“Best hotel staff around!”

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Wingate by Wyndham Edmonton West
Ranked #29 of 93 Hotels in Edmonton
Reviewed 12 August 2014 via mobile

This is our second time staying in this hotel. It was quite noisy as we were in a king suite on the second floor beside the pool. We were awaken every day. Any problems we had with our room were resolved promptly. This hotel has the best staff around! The morning breakfast was fantastic. Great selection!! The only thing I think they could improve on is the cleanliness of the room. We had a few minor issues with the quality of the housekeeping service. Aside from these issues our room was very comfortable and we enjoyed our stay.

  • Stayed: August 2014
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1  Thank Bonnie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 16 August 2014

Thank-you, you are very kind. In response "we think so as well". For those minor issues mentioned - appreciate the feedback and we'll ensure that they are addressed. Have a wonderful summer and again thank-you!! Jim Wirun GM

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288 - 294 of 973 reviews

Reviewed 10 August 2014

Great hotel close to mall and dinner theatre.
We had a great stay at this hotel the rooms were very lovely and clean .
The bed was so comfy. We voted it the best bed we have slept on in hotel in a long time.
If that wasn't enough there was a lovely full complimentary breakfast.
Staff was very friendly.
Also had a terrific supper at the Fireside restaurant located right in the same parking lot as hotel.
Very nice food for a reasonable price great ambiance as well.
We highly recommend this hotel.
Reasonable price great stay.

Room Tip: I do not think there would be a bad location in this hotel.
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  • Stayed: July 2014, travelled with friends
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Thank sweetSaskatchewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 11 August 2014

Thank you very much... very kind. A good "sleep" when travelling is of the utmost importance which is why we went out and purchased one of the best beds in the market. We see it paying off with many comments similar to yours - again thank you!! Great restaurant for lunch and dinner (as you noted we offer a complimentary and if I may say a very popular breakfast). In short, pleased that you chose to stay with us and we look forward to your return. Have a great summer!! Jim Wirun CHA General Manager

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Reviewed 6 August 2014 via mobile

This was the worst experience my wife and I ever had in a hotel.The second day we were leaving our room to go down town at a prix 9.30 am we met the housekeeping out side our room and told the lady we would be out till about noon. I returned to the room at 1.30 in the afternoon and the ladies were still talking on the hall and our room was NOT. Yet cleaned. I informed the lady I would be back about 4.30 thar afternoon. I returned at 4.45 and yet the room was NOT cleaned. At 4.55 the lady knocked on the door and asked if she could clean the room. She did Not wipe the bath tub at all as we had left 2 wet face cloths on the handle to get in and out of the tub and they were still there. None of our face and tooth brushed had been moved so I assume she did not wipe the sink area either.she went through the rest if the room as I watched and only partially wipe down the desks
She asked if she could vacuum and she did ONLY the open area there were still dust bunny's understand th e bed. I told her we had some ants on the window ledge and she did not even wipe thar edge.I talked to the sales managed about how discussed I was and he said he would tell the manager. I did not my wife until the next day as I know she would have wanted to move right away. We were offered 50% of our next stay but I can tell you as we travel a lot we will NEVER stay again there or possibly any other Wyndham hotel in there chain as I don't feel they are a big worried about Cleanliness in their hotels judging by our stay here.

Stayed: July 2014, travelled on business
1  Thank Rosco2533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

Appreciate you taking the time to share the details of a very unfortunate incident and certainly one that we sincerely regret. It takes me somewhat by surprise as I've never had a like or similar incident occur - in fact more often to the contrary the hotel staff are praised for their customer service, attention to detail, and above all guestroom cleanliness. Please accept my personal apology as well as the entire staff for the inconvenience both you and your wife experienced. We do hope that you will recognise this event as a "one off" and continue to recognise Wyndham Hotels as a quality Brand of hotels wherever you travel.

Sincerely, Jim Wirun CHA General Manager

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A Wyndham traveler
Phoenix, Arizona
1
Reviewed 28 July 2014

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Wingate by Wyndham
Thank A Wyndham traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 July 2014

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Wingate by Wyndham
1  Thank Donna B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

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Reviewed 27 July 2014

This hotel is located close to all the amenities and activities that my family and I take advantage of in the City of Edmonton, Alberta. The hotel is 5 - 10 minutes from a major Casino, River Cree Resort, the West Edmonton Mall, and other activities such as the Science Centre, and golf courses. The hotel administration, staff and cleanliness is a real asset. They offer a full continental breakfast with many choices of interest and nutrition. I recommend this hotel to anyone who wants to have a family vacation, or if you are there for business trips as well.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Wingate by Wyndham
Thank Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

So true... Location..:Location..Location. Appreciate the recommendation as well as you noted and our slogan suggests "Built for Business..Built for Leisure..Built for you!! See you again soon and "Thanks". Jim Wirun CHA GM

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Reviewed 23 July 2014

I enjoyed my stay, and the food in the Homefire.

Would have been very happy if the TV had been mounted higher.

Thank you

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Wingate by Wyndham
Thank Ira R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirun, General Manager at Wingate by Wyndham Edmonton West, responded to this reviewResponded 8 August 2014

Thank-you... we think highly of the Homefire Grill as do many of our guests - great food / nice atmosphere for dining. Good comment regarding the positioning of the TV, something to consider going forward. Have a great summer and we look forward to you returning again soon. Jim Wirun CHA GM

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Additional Information about Wingate by Wyndham Edmonton West

Address: 18220 100 Ave NW, Edmonton, Alberta T5S 2V2, Canada
Phone Number:
Region: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Edmonton
#16 Family Hotel in Edmonton
#23 Business Hotel in Edmonton
Price Range: £80 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wingate by Wyndham Edmonton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Located minutes from the West Edmonton Mall, Wingate Inn Edmonton West offers 105 guestrooms and suites. Renovated in 2010, guest amenities include an indoor waterpark featuring a pool, hot tub, waterslide, mushroom and fitness centre. For the business traveller we have a 24/7 business centre, free wireless internet, large writing desk in all rooms, and catered meeting rooms. All guests receive free parking, in-room safe, microwave and fridge, as well as a FREE deluxe hot breakfast for each night of their stay. Relax, it's included. ... more   less 
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Also Known As:
Wingate By Wyndham Edmonton West Hotel Edmonton
Edmonton Wyndham

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