I sincerely WANTED this to be a great experience, leading to a great review, alas this is not the case. The Chateau Lacombe is a fantastically situated hotel with an extensive selection of nearby amenities, but the hotel itself just fell short in too many categories for me to leave a happy customer.
First, as I said above the location IS amazing. It is centrally located and close to nearly everything you could need: food, entertainment, dining, rental cars, a bus depot, and more. The hotel is easy to find, and easy to navigate. There were some reviews indicating a nearby shelter that caused some discomfort, but I found no issues with this. Parking is located underground and is easy to access.
This was my first time staying at the Chateau Lacombe, and I received no acknowledgement of this whatsoever. While I don't expect a red carpet, a basic understanding of where things are in the hotel would be nice... had to find the elevators, gym, parking, and restaurant on my own. Additionally, as a first timer an upgraded room would have shown some appreciation, but this was not even considered even though I know the hotel was nowhere near capacity. I simply got what I paid for, which in itself is no crime, but certainly does not garner any points in my book. I felt as though I was just being ushered through, which isn't what I like to feel when trying out a new hotel.
The room itself was extremely clean, comfortable, and did offer a spectacular view of the river. I particularly enjoy the unique building shape and large windows provided, with very effective curtains. The interiors appear to have been modernized maybe a decade ago, but are a far cry from being 'up to date'. I have heard rumors of one or two floors that are quite modernized, but I was not upgraded to these.
One MAJOR issue I had in the room is power receptacles. In this day and age nearly EVERY traveller is going to have things he/she needs to charge on a daily/nightly basis. The few receptacles in the room are so awkwardly placed they are nearly un-useable, and to charge my phone I had to unplug the radio. After I had figured everything out, I had to shift the table over to the middle of the room, plug in the phone on the window sill, and drag my laptop cord across the room precariously. There aren't even any built-in plugs in the lamps. I am sorry, but this is not acceptable for any modern hotel nowadays. Power options MUST be considered and they are far below even an afterthought here. They are simply the result of an era when hotel guests did not require plugs often, and as such it shows the age the hotel seems to be stuck in. With relatively high room rates, considerations for upgrading should be considered as hotels, just like the rest of us, need to keep up with the times.
The gym is located on the 4th floor, and is actually quite nice! It offers a decent view of a street and another building for some good people watching, multiple TVs, is cool, and has an attached washroom. The equipment is relatively newer, but when I visited all three elliptical machines and one of the treadmills were inoperable. Some components of the resistance equipment were missing such as handles and hand guards. It is yet another instance of a hotel gym that appears as though it is looked at on a monthly basis.
This was close to a good experience, but the few gripes I have happen to be major (which of course is ALL in my opinion) and resulted in me leaving feeling as though I could have stayed at any bargain brand hotel. I really hope the Chateau Lacombe takes some steps to bring its service and room amenities up to par, and bring this landmark building into the modern era with some flair.
- Official Description (provided by the hotel):
- Welcome to the iconic landmark Chateau Lacombe Hotel. Locally owned and independently operated, the Chateau Lacombe Hotel offers 307 guest rooms including 69 Concierge guest rooms allocated on the upper floors requiring key access, each fully renovated Concierge guest room offers Telus Optic LED TV and 15mb dedicated internet access for each room. Enjoy access to our private Concierge Lounge overlooking the majestic Edmonton river valley. Lounge Privilege's include: Daily continental breakfast & Daily evening beverages with Canapes. The Hotel is home to the city's award winning rooftop revolving restaurant La Ronde on the 24th floor and rotates over 88 minutes capturing the cityscape and river valley views. A great location for celebrating memorable moments and milestone events. With its 307 Guest Rooms and 14,000 sq. Ft. Of meeting space, the Chateau Lacombe Hotel is the preferred location for business and leisure travellers wishing to be close to downtown with the Arts & Culture, nightlife and soon to be revealed in 2016 - the Downtown Arts and Entertainment District. ... more less
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- Also Known As:
- Crowne Plaza Chateau Lacombe Hotel Edmonton
- Crowne Plaza Edmonton
- Crowne Plaza Hotel Edmonton