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Ramada Edmonton West
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Reviews (270)
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All reviewskids suitepancake machinebunk bedsthe holiday innhot tubshort drivesliding doorliving areafree breakfastnice poolother hotelsking roomthe breakfast areaquiet roomclean hotelstayed nightswould stay again
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144 - 149 of 270 reviews
Reviewed 31 October 2013

First time at this hotel, it was good, very good rooms, friendly staff, close to West Edmonton mall and some dining options around at walking distance. Across the street there's a Days Inn that has a restaurant. Definitely could stay one more time. Have Microwave and minifridge on the room.

  • Stayed: October 2013, travelled with family
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1  Thank jaimeborjas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013 via mobile

We stayed at this hotel over Thanksgiving for its proximity to family in Edmonton and to spend some time with the kids at WEM. Our reservation was messed up a bit and we didn't get the room we booked but otherwise the stay was alright. The kids enjoyed the pool and the bunk beds. We found the bed quite hard and uncomfortable but the room was quiet & clean. The breakfast could have been better but it was sufficient. Overall, an ok family hotel near WEM but for the rate, we were hoping for a little more.

  • Stayed: October 2013
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1  Thank Fortunefox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Ramada Edmonton West, responded to this reviewResponded 30 October 2013

Dear Fortunefox,

Thank you very much for sharing your experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I sincerely apologize for the inconvenience you had with the quality of our beds and for the dissatisfaction you had with the breakfast choices. Nevertheless, it was real pleasure to learn that you had a pleasant overall experience with us.

Your comments are being shared with the hotel management and appropriate action will be taken. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. To better assist you on your next stay, please do not hesitate to approach the Manager on Duty.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

Stayed at theis hotel from Sept4th-9th. Hotel was clean and comfortable. Rooms were newly updated and bed were comfortable. Loved that the hot tub was actually hot. My only real complaint (and it is little at that) is that I have no idea how they can call themselves "at the mall" Which mall cause it certainly isn't the West Edmonton mall which the description leaves you to believe. It is a good 20 minute walk to the mall from this hotel. We had to drive to the mall each day and it took an average of 3-4 minutes with no traffic. Like I say, not a real big deal as long as you are aware you are not staying at the mall as the name indicates.

  • Stayed: September 2013, travelled on business
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3  Thank SB639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013

My mom, sister, brother, and niece and nephew stayed this weekend, They are full of BED BUG BITES!!!! Disgusting! Management offered a new room, doesn't really help when all bedding is probably infested. DO NOT STAY HERE!!!!!

  • Stayed: August 2013, travelled with family
    • Rooms
    • Cleanliness
5  Thank toonCSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Ramada Edmonton West, responded to this reviewResponded 15 September 2013

Dear toonCSR,

Thank you for your review regarding your recent stay at the Holiday Inn Express Hotel and Suites Edmonton at the Mall, AB. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2013

Great quiet place when on business, not many kids running around the halls. If any problems the front desk is quick to deal with them. Breakfast was much better this time as was not too fresh on prior visit. Perfect place if going to West Edmonton Mall, or anywhere really. Very friendly staff.

Room Tip: Try for free upgrade
  • Stayed: August 2013, travelled on business
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1  Thank Huntlg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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