This hotel did not make a good first impression with me. It started with a $68 cab ride from the airport to an industrial neighborhood just a hop and skip from refinery row. Stuck amid warehouses and parking lots, there is nothing in the immediate area of the hotel to interest a visitor – no restaurants, no shops, and no place to take an enjoyable walk. I am sure it is convenient if you have business or family on the south-east edge of Edmonton, but unless you have your own transportation, you are a captive in this hotel.
The hotel seems to be in a state of unfinished construction/renovation, there is a large pile of material at the front entrance covered in a big orange tarp. I understand it has been like this for some time.
The room itself was reasonably clean, but there were some aspects that could use attention:
• I presume this is a no-smoking room, but I noticed a stale odor of cigarettes,
• Stained and buckled carpet,
• Paint chipped bathroom vanity and furnishings,
• The annoying “we don’t trust our guests” clothing hangers,
• Coarse, single-ply toilet paper (ouch),
• Dim bathroom lighting,
• Towels and bed linens were rough and scratchy, they must not use any fabric softener in this hotel’s laundry,
• The tub is an unusual shape; I usually shower so that wasn’t a big concern, but stepping into the tub was a bit awkward, it would have been helpful to have a grab bar.
• No in-room safe
• No gift shop or kiosk to purchase amenities and given that the locale is so isolated, no alternative close by to purchase those small forgotten items, or last minute needs.
On the positive side: The reception staff is very friendly and helpful. And, the nice bowl of apples and freshly baked cookies was a welcome treat. The bathroom actually has a double-sided swing-out mirror – YEA! The two-headed shower was good, plenty of hot water and good water pressure.
The restaurant is ok if you are really hungry, you will fill-up, but it's not really the quality that one expects in a “conference hotel”. Fortunately we had colleagues with vehicles and we managed to get out for a couple of meals. On the other hand, breakfast is a nice buffet included in the room with good selection and served piping hot!
My first night was not at all comfortable; the mattress didn’t have much support but that is a very personal preference so others might find it to be fine. The room seemed to be too hot and dry even though I tried to adjust the air system for the night to keep the room somewhat on the cool side.
Maybe my impressions would be different if I had stayed in another section, but everything about the hotel is a little threadbare. I realize this is a mid-grade hotel, a rebranded old Holiday Inn, and it met my basic needs, but I am astonished that this hotel rated so high when there are other much nicer choices in Edmonton. For me, it just doesn’t measure-up for the business customer. I wouldn’t rebook.
- Official Description (provided by the hotel):
- The Radisson Hotel and Convention Centre welcomes you and your family to our lovely hotel. We offer 168 guest rooms with king and queen size accommodations. Our friendly staff will go the extra mile to help you on your next visit to Edmonton or Sherwood Park. Our hotel has easy access to all major arteries in Edmonton and Sherwood Park. ... more less
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- Also Known As:
- Edmonton Hotel And Convention Centre
- Holiday Inn Edmonton
- Edmonton Holiday Inn