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“Dinner Theater & Room”

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DoubleTree by Hilton Hotel West Edmonton
Ranked #8 of 93 Hotels in Edmonton
Certificate of Excellence
Mayerthorpe, Canada
1 review
“Dinner Theater & Room”
5 of 5 bubbles Reviewed 27 July 2014

Staff were very friendly and professional. The room was perfect. the food was very good. The Dinner Theater was as good as it gets, been a while since we were there. The hotel had everything we needed and more if we wanted.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, 28 July 2014
Thank you for choosing to stay with us and for taking the time to relay your feedback.

It was very pleasing to read the comments from your most recent stay. I will ensure that your comments regarding our service are shared with my team and we are so delighted to hear that you enjoyed the Dinner Theatre with the fabulous buffet and your stay in the brand new upgraded room.

We look forward to welcome you back in the very near future.

Thanking you,

Rajesh Chollangi
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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725 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
vancouver, Canada
Level Contributor
11 reviews
5 of 5 bubbles Reviewed 25 July 2014

had an upgrade and the room was fantastic. The staff could not have been more helpful. In room breakfast was quick and flavourful. We will be staying here again next trip. Next time we want to try the bar ... all looks so good!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, 28 July 2014
Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay and made us your choice of hotel. We strive to provide excellent customer service and make you feel home away from home.

We are glad you enjoyed the In-Room dining breakfast and for sure try our Executive Lounge on your next visit with us, I am sure you would love the ambience and the daily specials in the Lounge.

We will see you soon again.

Thanking you,

Rajesh Chollangi
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta, Canada
2 reviews
5 of 5 bubbles Reviewed 25 July 2014

The hotel was very clean and all the staff were wonderful! The breakfast had many choices and the food was delicious. We also had a very enjoyable evening at the dinner theater. We would highly recommend this hotel and look forward to our next stay.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, 28 July 2014
Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and had a great time at the Dinner Theatre. I am sure you had the best time watching the theatre act with fabulous dinner buffet.

We appreciate your positive comments, we constantly thrive to offer best service with all amenities which would suite different kinds of traveler’s, no matter your on business or family vacation or even a simple weekend getaway we have you covered.

We look forward for your future stay with us again.

Thanking you,

Rajesh Chollangi
Front Office Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

I stayed here for 3 weeks on business and it was heavenly. The suite was huge with great air conditioning and a comfy bed. The breakfast buffet was just exquisite. The room service was amazing. I think they have such great food because they're connected to the Mayfield Dinner theater -- I believe they provide the "dinner" part. The front desk staff was so friendly, especially Allison. Just couldn't have asked for a more peaceful and restful stay.

Room Tip: The #2 building is where the suites are.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank LivesInHotelsForWork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, 28 July 2014
We continuously strive to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations. Alison she is a truly outstanding at service and I will for sure share your comments with the staff.

We look forward to welcome you back in the very near future.

Thanking you,

Rajesh Chollangi
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 July 2014

Very good hotel with all the amenities and close to WEM. Easy access to circular road. Friendly and helpful staff make this an excellent choice. Enjoyed buffet breakfast with all the fresh fruit and excellent coffee. Fitness centre is well appointed and a dip in the pool afterward is well worth it.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Harold W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, 28 July 2014
We are thrilled to hear you enjoyed a quick swim in our heated salt water pool and felt our state of the art Precor fitness center was perfect appointed. We will share your positive comments with the hotel staff and we look forward to see you soon.

Thanking you,

Rajesh Chollangi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
334 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

This hotel has been newly renovated and it is lovely! When you walk into the lobby there is seating right in front (not sure how comfortable though), left is the bar/restaurant, right is the concession and check in. There were a few people in standing in front of the counter so we waited our turn. We were lucky enough to have won a voucher for a stay in the king suite and 2 breakfast buffets. We were asked if we wanted a room on a higher floor which was said yes. The check in was pretty quick and we were given 2 warm cookies, yum!

The elevators are just off the lobby towards the restaurant. They are spacious, never a long wait and always empty. Glad there's also extra security to use your room key between 9PM-6AM. The room key is one where you swipe over the sensor instead of sliding it in. It worked well most of the time.

The room is lovely! There's a seating area with a sofa, chair, and tv. When you open the curtains, there's a fantastic view of downtown. The bedroom had a comfortable king bed, chair, and also a window with a view. If you are looking for a bathtub, there isn't one but there is a large shower. The finishes on the counter tops were great. There's a keurig machine with coffee cups, 2 water bottles, a mini fridge, and safe.

Now to the glitches. The tv guide and hotel information wasn't correct (it said breakfast was offered until 9:30 when it's 10:30 and the check out time stated 11AM when it's 12PM). Within an hour in the room the back panel of the heating system fell off with a big bang! I'm glad my husband or I were not getting a coffee or putting something in the fridge. I called the care line and the first question was if anyone was hurt. I said no, and she said someone would be sent up. We waiting half an hour and decided to go check out the gym and pool. The gym is great, except I don't know why the tvs are facing your back if you are using a cardio machine! Pool area looked clean and nice.

After we returned to our room to find the panel still leaning on the counter, I called again. This time, someone came within 5 minutes. Maybe the first person forgot? Not sure but good to get that fixed although I was hesitant to walk by the panel again!

The next glitch was we were not provided buffet vouchers when we checked in and I had to ask at the front desk the next morning. It was good there wasn't much fuss created and the staff provided me with them and I gave her our room number.

When we went for breakfast, there were no hostess or staff around. We looked around and waited but decided to seat ourselves and head to the buffet. There was an omelette station but there wasn't anyone there so we didn't wait. After we were seated, it took a few minutes for a server to come ask if we wanted coffee or tea. It did seem a little disorganized as we saw about 4 servers/staff but there were times when the hostess station wasn't occupied.

Overall the hotel is comfortable and modern. It's close to West Edmonton Mall, offers free parking and reliable Wi-Fi. If the glitches were worked out it would be a 4.5-5 star stay. Hope they work on this for the next visit!

Room Tip: Choose one higher up and facing the downtown.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank LovingSunandSand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, 28 July 2014
It's so nice of you to review our property as so outlining all of our amenities hotel has to offer and the Hilton brand service you received from check-in till check-out. We are delighted to hear you enjoyed your stay with us; however we sincerely apologize for the inconvenience caused with the thermostat and few other things during your stay we at Hilton by Doubletree strive to provide the best experience for the guest and what you have experienced was not a Hilton standard promise.

Your comments are greatly valued, and your suggestions will be used to perfection our standards and offer a much better experience.

We sincerely appreciate your loyalty and giving us a second chance to better serve you and exceed your expectations upon your next visit to our city.

Thanking you.

Rajesh Chollangi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicoutimi, Canada
1 review
4 of 5 bubbles Reviewed 19 July 2014

Excellent hotel, the welcoming warm cookie was very nice. Room was cleaned everyday. Just too bad there is no continental breakfast included in the price and they don't have any hot tub. Not too far from the West Edmonton mall.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Genevieve277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, 28 July 2014
Thank you for taking the time to share your feedback about your recent stay at the Double Tree by Hilton West Edmonton. We apologize for not having a complimentary continental breakfast included with your stay. I would recommend trying our Bed and Breakfast package it would include the full buffet breakfast for two adults and for kids under twelve breakfasts is free. Your comments are valued, and your suggestions will be used to consider improvements in the future. We greatly appreciate your positive comments about the staff and the hotel overall.

We are a full service hotel and constantly thriving to provide exceptional service and amenities to guests. We hope for another opportunity from you to better serve you and exceed your expectations.

Thanking you,

Rajesh Chollangi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel West Edmonton

Property: DoubleTree by Hilton Hotel West Edmonton
Address: 16615 109 Ave NW, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Phone Number:
Region: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Edmonton
#3 Business Hotel in Edmonton
#12 Family Hotel in Edmonton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel

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