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“Surprise Renovations!”

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The Sutton Place Hotel Edmonton
Ranked #75 of 93 Hotels in Edmonton
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Surprise Renovations!”
Reviewed 9 June 2014 via mobile

While our stay was enjoyable enough, there were a few major issues I had with this hotel. As other recent reviewers have commented, our floor hallways were being gutted right while we were staying without any prior warning. Construction/ renovation noises were quite loud and disrespectful. It worried me a bit that the workers were wearing masks while doing this work- were we vulnerable as guests? We did receive a letter apologizing in our room which was nice, but given the extent of work that was being done, I really felt more could have been done by the hotel.
I did enjoy the hotel being connected to the mall and the hot tub and pool area on the top floor- very nice. Cleaning staff was also very pleasant.
I think once the renovations are complete this will be a better place to stay, but save your money and book somewhere else until then.

Stayed June 2014, travelled with family
Helpful?
1 Thank jxc211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review, 21 June 2014
Thank you for your comments. We sincerely apologize for any inconvenience our current renovations caused you during your stay. It is always challenging when renovating a hotel but we are working with our contractors to insure that we maintain a safe work environment for both our guest and our staff and minimizing the inconveniences.

In the past 2 years we have completely renovated our lobby, adding a new corporate lounge and a beautiful 2 storey Chop Restaurant & Bar. Earlier this year we completed upgrades to our pool facilities on the top floor and have plans to expand our gym and fitness area.

We truly value your business and we hope you will continue to use our hotel for your accommodation needs in the future.

Sincerely,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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599 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Ottawa, Canada
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 June 2014

This hotel definitely needs some TLC. The hallways need new carper and painting. And the bathroom shower had a smidge of discoloration in the corner of the shower.
Unfortunately they started some of the TLC process as I was there. The carpet in my hallway was ripped up day #2 of my stay which meant noise and dust filtering in my room. I am not one to complain much (check my other reviews) but this should've been mentioned at booking or at check-in.
I did mention this to the front desk and the clerk was very polite and apologetic but there was no type of consideration offered.

Room Tip: Make sure there are no renovations on your floor.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LucR1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review, 21 June 2014
Thank you for your comments. We are sorry to hear that our renovation project affected your stay at the Sutton Place. We strive to continue this project with as little inconvenience to our guests as possible. We are happy to say that all of our hallways have now been carpeted and we are in the process of finishing the wall coverings, trim & lighting fixtures. We are very excited to let you know our guest room renovations will begin soon with exciting new elements being added to the rooms.

We truly appreciate your business and hope you will once again use the Sutton Place for your future accommodation needs at any of our three locations in Edmonton, Vancouver or Revelstoke.

Sincerely

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Edmonton hotels

Halifax, Canada
1 review
Reviewed 5 June 2014

I attended this hotel on business for seven days, the hotel was under construction, painting, physical rennovations, furniture moving etc;

Front desk, manager administration not great,

not recommended

Room Tip: do not go here at all
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review, 21 June 2014
Thank you for your comments. We are sorry to hear that the construction had a negative impact on your stay. Our staff and contractors are working together to inform and minimize the negative impact on our guests. We are happy to say that the hallway renovation project is almost completed.

We are also extremely excited to let you know our long awaited guest room renovation project will be starting soon. During this part of the project, public access to the floors under construction will be eliminated eliminating any negative impact on our guests during their stay.

In the past 2 years we have completely renovated our lobby, adding a new corporate lounge and a beautiful 2 storey Chop Restaurant & Bar. Earlier this year we completed upgrades to our pool facilities on the top floor and have plans to expand our gym and fitness area.

We truly appreciate your patronage to the Sutton Place and hope to once again serve you in the future.

Sincerely


Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leduc, Canada
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 May 2014

Best to look elsewhere as the Internet booking was grossly different from reality.
I mean why would you have nice pool photos only to find the pool facility CLOSED!
I ordered champagne & chocolates, but they never showed. After complaining, just the chocolates showed, without the promised champagne. Needed a room change because the toilet didn't work properly...& more.
The 'promises' from the desk were vast, the delivery only half-vast...
We appeared to be the ONLY people in for lunch & the service was still SLOW...

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review, 21 June 2014
Thank you for your comments. We are sorry to hear that your service experience was not up to our usual standards. Your comments have been reviewed with our management team and have helped us to identify these areas of opportunity to improve our product.

We are happy to announce that our pool renovation project is now complete. We do have additional plans to increase the size of our gym this year. This project should not cause us to close the actual pool facility again.

We sincerely appreciate your patronage of the Sutton Place and hope we have the opportunity to serve you again.

Sincerely

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
150 Mile House, B.C. Canada
Level 6 Contributor
162 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 16 May 2014

We were here on business and had been booked in here by a client. Was a great choice. All staff were friendly and helpful, hotel lobby very bright & modern. Room was fairly large...think the only thing that I would mention here was that the carpets need a cleaning. Bathroom was large with lots of towels. Bed comfortable, pillows good. Decor in hallway was being worked on while we were there but we were not inconvenienced. Some of the wallpaper looked a bit warn & tattered so think this is what they were working on. Enclosed walkway from 2nd floor over to City Centre Mall which was great, parking available at an extra charge. Continental breakfast was included with our room and everything seemed to be fresh and enough choice for us. Good coffee for sure. All in all a great place to stay in downtown Edmonton.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barbes150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
Level 5 Contributor
84 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 14 May 2014

the good: connected to the mall, chop steakhouse at the lobby, staff were really helpful and pleasant

the bad: the hotel is really, really old. the decor is tired, think floral wallpaper and drapes. even the toiletries smelled like those perfume-y loose powders that grandmothers love. sorry... my room was on the 3rd floor a few steps from the elevator and i could have sworn i smelled the steak cooking from my room!

last time i was in edmonton i stayed at the delta at the other side of the mall. the rooms at the delta were a bit more fresh than the sutton place. next time i'm in town i'll return to the delta instead.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bazingga_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this review, 21 June 2014
Thank you for your comments.

In the past 2 years we have completely renovated our lobby, adding a new corporate lounge and a beautiful 2 storey Chop Restaurant & Bar. Earlier this year we completed upgrades to our pool facilities on the top floor and have plans to expand our gym and fitness area.
We have already begun our guest corridor upgrades and will start renovating the guest rooms shortly. We truly value your business and we hope you will continue to use our hotel for your accommodation needs in the future.

Sincerely,

Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drayton Valley, Canada
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 April 2014

The hotel staff was absolutely wonderful! The lobby is amazing. they are renovating but we didn't even notice any noise or mess. The pool area is very nice and relaxing. its a bit of a gross part of the city so when you are inside the hotel if feels like a completely different place.

  • Stayed April 2014, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Jessikalynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sutton Place Hotel Edmonton

Property: The Sutton Place Hotel Edmonton
Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #75 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel

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