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“It's the staff that make the difference”

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Courtyard Edmonton West
Ranked #2 of 93 Hotels in Edmonton
Certificate of Excellence
Clonakilty, Ireland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“It's the staff that make the difference”
Reviewed 13 August 2014

Our overnight stop at the Courtyard was just that, a stay in a chain hotel, but then it wasn't. After a four hour drive we arrived to a smiling reception & booked in swiftly. The Front Desk helped with a booking at a local restaurant to celebrate our wedding anniversary. Then our room door lock broke. This didn't course us any great inconvenience & we were happy to lounge around, but that wasn't enough for the hotel staff. When we were happily back in our room we received a bottle of sparkling wine, some strawberries dipped in chocolate & a Happy Anniversary card signed by what seemed to be most of the staff. So what was an ordinary night stop turned into a lovely experience. So thank you all at the Courtyard!

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Nicholas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee S, Front Office Manager at Courtyard Edmonton West, responded to this review, 16 August 2014
Dear Valued Guest,

Thank you for giving us an oportunity to connect with you and for taking the time to share your wondering experience with us.

At the Courtyard by Marriott Edmonton West, we take great pride in creating memorable experience for our guest. We are very delighted that you have chosen our hotel and that your stay was refreshing and enjoyable.

On behalf of our entire team of experts thank you for choosing us and we look forward to welcoming you back the next time you are in Edmonton.

Have and inspiring day,

Renee Stevens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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678 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 August 2014

I have stayed here multiple times in the past couple of years and have always enjoyed the stay. The staff I found very nice and helpful. They always seem to be able to accommodate whatever my crazy family can throw at them. I love the little breakfast restaurant thing with the tvs in the dividers. My only complaint is the pool. It is a bit on the cold side. I see many family and kids come to this hotel I think more would come if they updated the pool to be more family/kid friendly! Waterslides are the craze! I don't think they offer a free hot breakfast I do wish they had that option. But all in all a very pleasant stay.

  • Stayed March 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Courtney G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee S, Front Office Manager at Courtyard Edmonton West, responded to this review, 16 August 2014
Dear Valued Guest,

Thank you for taking the time to connect with us once again and for sharing your experience with us regarding your previous visit.

We take great pride in ensuring that our guest recieve the best hotel experience so we are very delighted to hear that you experience was enjoyable.

We look forward to welcoming you back to our fabulous location the next you are in Edmonton.

Have a wonderful day,

Renee Stevens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lloydminster, Alberta
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2014

My husband and I took in the Jubilaitons Dinner Theatre at WEM, and had such great service at this hotel, we decided to stay for another night. I have never before been given a guided tour of the restaurant, pool and weight-room area and shown where the elevators are by the person who is working at the counter to check you in. I was so impressed by this alone that I would have given a good rating. But when we got to our room, I was even more pleased by the layout of the room and the comfort. We had wonderful service in the restaurant/lounge and were made to feel welcome every time we passed through. There is also a gas fire-pit out back where you can enjoy a nightcap or visit with other guests. A truly wonderful stay...will recommend to others!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank garmstro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee S, Front Office Manager at Courtyard Edmonton West, responded to this review, 13 August 2014
Dear Valued Guest,

Thank you for giving me an opportunity to connect with you and for taking the time share your fabulous experience with us. We are delighted that your stay with the Courtyard by Marriott Edmonton West was enjoyable

On behalf of the entire team Courtyard West Team, thank you for choosing our property and we look forward to welcoming you back to our hotel the next time you are in Edmonton.

Yours in hospitality,

Renee Stevens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince George, BC
Level 4 Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 August 2014

What a beautiful hotel! We were greeted with wonderful people....after checking in, the young lady showed me around to a few amenities, then set us in the direction of our room! The room was beautiful! A perfect size for a family of 4... Everyone had space to be comfortable! There is a fire pit out back with chairs where you can sit and watch the kids in the pool! As for location, if you look out the window to the East, you can see WEM! So location is perfect if that's what you're after! I just can not say enough about this hotel and how wonderful it was! We will most definitely be back! Thanks!

Room Tip: About a 5 min car ride to WEM. Very spacious rooms!
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank 2thtek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee S, Front Office Manager at Courtyard Edmonton West, responded to this review, 13 August 2014
Dear Valued Guest,

Thank you for giving me an opportunity to connect with you and for taking the time share your experience with us. We are delighted that your stay with the Courtyard by Marriott Edmonton West was enjoyable

We look forward to welcoming you back to our hotel the next time you are in Edmonton.

Have a fabulous day!

Yours in hospitality,

Renee Stevens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new orleans
Level 5 Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 August 2014 via mobile

We checked in early and the lady at the front desk helped us with finding a resturant. The room was clean and the beds were comfortable. On the next day the front desk got is to the mall and than latter that evening there was a fire in the courtyard with other guest sitting around very nice setting. The only problem I had was the waitress in the morning fixed the wrong omelet .

Stayed July 2014
Helpful?
Thank cfb107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee S, Front Office Manager at Courtyard Edmonton West, responded to this review, 13 August 2014
Dear Valued Guest,

Thank you for giving me an opportunity to connect with you and for taking the time share your fabulous experience with us. We are delighted that your stay with the Courtyard by Marriott Edmonton West was a wonderful experience.

On behalf of the entire team of experts at the Courtyard by Marriott West, thank you for choosing our property and we look forward to welcoming you back to our hotel the next time you are in Edmonton.

Have an inspiring day!


Renee Stevens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 August 2014 via mobile

We stayed at the Courtyard for a one night last minute stay. The room was a little out dated but very clean, spacious and had lots of windows with a great view! Being located along the river this hotel offers a beautiful outdoor patio for a great evening for drinks and appetizers!

Stayed August 2014, travelled with friends
Helpful?
Thank Shelcey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee S, Front Office Manager at Courtyard Edmonton West, responded to this review, 13 August 2014
Dear Valued Guest,

Thank you for giving me an opportunity to connect with you and for taking the time share your fabulous experience with us. We are delighted that your stay with the Courtyard by Marriott Edmonton West was enjoyable

On behalf of the entire team Courtyard West Team, thank you for choosing our property and we look forward to welcoming you back to our hotel the next time you are in Edmonton.

Yours in hospitality,

Renee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sackville, Canada
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 August 2014

The Marriott in west Edmonton is conveniently located - close both to the Anthony Henday Drive and to the infamous West Edmonton Mall. The lounge/restaurant served a great dinner and a great breakfast, and the bar is really good as well! The rooms are nice and clean, and the internet is complimentary. There are also some computers to use, should one not have one. Check in and check out was smooth and quick! Overall, a great property - would highly recommend!

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank JoshuaC94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee S, Front Office Manager at Courtyard Edmonton West, responded to this review, 13 August 2014
Dear Valued Guest,

Thank you for giving me an opportunity to connect with you and for taking the time share your fabulous experience with us. We are delighted that your stay with the Courtyard by Marriott Edmonton West was enjoyable.

We look forward to welcoming you back to our hotel where we can provide with another refreshing hotel experience the next time you are in Edmonton.

Yours in hospitality,

Renee Stevens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Edmonton West

Property: Courtyard Edmonton West
Address: 10011 184 St NW, Edmonton, Alberta T5S 0C7, Canada
Region: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Edmonton
#3 Romantic Hotel in Edmonton
#6 Family Hotel in Edmonton
#11 Business Hotel in Edmonton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard Edmonton West 3*
Number of rooms: 136
Official Description (provided by the hotel):
It's a new and refreshing stay at the Courtyard by Marriott Edmonton West. The Courtyard by Marriott Edmonton West has everything you need to make your trip an excellent and memorable one. The hotels refreshing concept surrounds travelers with the conveniences that make business and pleasure travel easy here in Edmonton.Courtyard by Marriott Edmonton West Amenities* Complimentary wired & wireless High Speed Internet Access* HD channel lineup on flat screen TV’s* Two-Line Phone w/Voice Mail and Iphone docking stating * Complimentary In-Room Coffee & in the lobby* Hairdryer & Iron and Ironing Board * Spacious Work Space w/Ergonomic Chairs* Luxury toiletries * Complimentary movie channels such as Super Channel* Business Centre, Library, Home Theater, Exterior & Interior Fire place with soft seating.* Crispy white linen ironed and placed on all bedding.* Touch screen GoBoard* in the lobby to provide you concierge service* A three meal dining Restaurant (AQUA*)with a fantastic menu selection* Room Service * We proudly brew Starbucks** The Market* open 24 hours for your convenience.* Do it your own coin laundry room or valet service available.* A state of the art fitness centre open 24 hours.* A Pool and Whirlpool.* Free car parking and electrical plugins for your convenience.* A 5000 square feet of Banquet/Event space to host up to 300 people dinner event.* State of the art Event equipment.* Passionate and committed associates with the spirit to serve. * Marriott Rewards** Five minutes away to the West Edmonton Mall and 15 minutes to Downtown Edmonton.Courtyard by Marriott Edmonton West, we know people want to pampered and cared for when they are visiting any Edmonton area hotel, and they should only expect the best.Time after time the Courtyard by Marriott Edmonton West receives only praise for our excellent service and hospitality. When people see us walking around our clean and well-designed hotel, they comment on how amazed they are to find such a wonderful attentive staff.With such attention to your needs and priorities, it's no wonder that our guests do not wish to leave. We simply expect our team to be magnificent every day to every single one of our guests and staff at our Courtyard by Marriott Edmonton West.Welcome to our Courtyard by Marriott Edmonton West and we look forward to you being our valuable guest! ... more   less 
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Also Known As:
Courtyard Edmonton West Hotel Edmonton

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