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Quality Inn West Edmonton
Ranked #41 of 93 Hotels in Edmonton
Calgary, Canada
Level 6 Contributor
196 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“You get what you pay for”
Reviewed 3 November 2012

Pros:
great location
3 min drive to West Edmonton Mall
lots of restaurants in vicinity
easy access from Northern Alberta
Nice rooms
Mini Fridge
Comfortable beds

Cons:
the wifi is very slow and disconnects at times
your access card only works on certain doors
the parking behind the building is not very accomodating to larger vehicles, also on a slope
the gym lacked the proper amenities
not much choice for tv channels
had to request the room to be cleaned

other than that the staff was pleasant and knowledgeable about the area

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank demolitionrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Port Coquitlam, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 October 2012

I am currently staying at the Quality Inn West Harvest and have to say I am very happy with this hotel. The staff are very helpful and pleasant, the on site restaurant has decent food, and the cleaning staff have done an excellent job throughout my stay. My room has a very large comfortable bed and a nice sized flat screen LG tv. Would definitely stay again, and would recommend!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christielee74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, British Columbia, Canada
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2012 via mobile

I am very pleasantly surprised by the quality of this hotel. After reading some of the reviews I was nervous of staying here. The room I stayed in was large with a decent flat screen tv. The bed was comfortable and clean. The decor appears to be recently refurbished or at least in excellent condition. The bathroom was mold free and had plenty of hot water. I would definitely stay here again. Thank you

Stayed October 2012, travelled on business
Helpful?
Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review, 25 October 2012
It was our pleasure to serve you during your recent stay! I would like to personally thank you for taking the time to write your review and we are really pleased to hear that you would choose to stay with us again. We are listening to our guests whether the feedback is good or bad.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 10 October 2012

Overall this was a fairly good little hotel. Stayed 2 nights during the weekend of Oct 6 - 8 2012. Our room seemed to have been renovated recently, and was very clean. The staff were fairly knowledgeable and efficient on check in and check out. One minor concern was dealt with immediately and fairly.

My one complaint was that noise from nearby floors, rooms, heating/cooling units, showers, doors and toilets seemed to travel very clearly into our room. Having said that, we were there on a long weekend and there were several groups that seemed to have children running in the halls, while others seemed to get back from the bar at about 2:45 am. While noisy patrons can't really be blamed on a hotel, the building itself didn't really do much to help. The noise wasn't enough to wake my exhausted kids, but woke my wife and I.

For a value-type of hotel I was impressed with the place. Would have rated "Very Good" if not for the noise travelling so easily. Would probably stay again, and the price was very reasonable.

Room Tip: Perhaps stay on the top floor to help avoid running noise.
See more room tips
  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Alberta, Canada
1 review
Reviewed 2 October 2012

I found the staff wasn't knowledgeable upon check in, nor were they accommodating. The only reason I stayed at the hotel, is my company forced me to, and are paying for it. There were fruits flies in one room, then the staff tried to say that I brought them with me. The service is no good, the rooms are too small, the internet is weak, and they tried to pre-auth double the room rate on my credit card. One of the worst hotels I've ever stayed in.

Room Tip: Stay somewhere else!!
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brandon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review, 24 October 2012
It's unfortunate that this guest feels this way. As he indicates this was not where he wanted to stay but where his company wanted him to stay.
This guest did let my staff know that there were fruit flies in their room and they were immediately moved to another room. On inspection of the room we found that there was fresh banana skins and other food items in the garbage and was the reason why there were fruit flies.
Fruit flies come with fresh fruit and when the weather is warm it only takes a few hours before they can start to appear. If you are travelling and enjoy fresh fruit seal the fruit in a bag this keeps the fruit flies at bay. The same goes if you put pealings or other food items in your guest room garbage tie off the bag this keeps flies and smells from entering your room. If you have your do not disturb sign on your door but you have garbage with food items you can put the garbage outside your door or take it to the front desk and they will be happy to discard for you. This helps to keep your room fresh.

Although this was not a good review we hope our helpful tips will assist you when you travel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norman Wells
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 September 2012

We actually moved over to the Quality Inn West Harvest from another hotel who holds a much higher rating on Trip Advisor. I must admit, I was worried about the hotel with such a low rating, but upon arrival was very pleasantly surprised.
The front desk staff was amazing every single time. They answered any questions and requests for information or needs. They told us that we may be disturbed by the roofers since our room was on the top floor. We were so tired we just wanted to go to bed, and the roofers weren't that bad. The beds were comfortable, and clean. The rooms were nice and spacious, and reasonable. A King bedded room was only $119 and a double queen was $109! The bathroom was spotless, and you can tell they are upgrading. The bathrobes are a nice touch and the 3 minutes to the WEM was great and the shopping available even closer to this hotel is amazing!
The only complaints were that the carpet in the halls need a good cleaning, but we forgive you it is hard to keep carpet clean during a reno. Didn't enjoy seeing the televisions lined up in the halls on 2nd floor, but again you are in the middle of renos. The worst thing was that someone pushed a pizza menu under our room door, and it sort of startled me when I heard someone at my door that wasn't invited so late in the evening.
It would be nice if a small breakfast was included in the rate, even a very light but well done continental like their competitor next door, where the rates are the same, especially since your restaurant is quite decent. The staff in the dining room were wonderful and the gentleman who works evenings even offered to stay late for us when we walked in with 15 minutes until close.
Well done Quality Inn. We will be back. The only reason I am giving it such low marks in cleanliness is due to the reasons listed above.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosesicles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review, 20 September 2012
Thank you for your review we appreciate our guests feedback.

We are truly sorry about the pizza flyer under the door. Unfortunately, there are some pizza suppliers who refuse to follow City bylaws regarding this type of advertising. We have worked closely with the Bylaw department to stop these guys and we have minimized the problem but it does still happen. Please let the front desk staff know when anything happens while staying in a hotel that gives you concern for your safety & security.

Renovations are still ongoing however the worst is over. Sorry about the TV's in the hallways we had just put new LCD flatscreens in the rooms and a not for profit group were supposed to come and get all the TV's however they are all volunteers and were delayed.

We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwen, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 September 2012

Had some difficulty finding somewhere to stay in Edmonton that wouldn't cost the earth. Found this on bookings.com and found a deal on an executive King suite for silly cheap money.

The front desk staff upon arrival were very helpful and we were directed to our room pretty quickly. The room was fantastic. Large and spacious with well laid out bathroom, towels and bath robes included. Large TV, desk and free Wifi access. Very comfortable bedding/pillows.

Tea and coffee making facilities & microwave.

Clean entryways, ample parking - but we never tried out the restaurant. From what I've read of other reviews, getting a late booking deal on a better room is well worth looking into!

Travelled as couple, 1 night stop over, September 2012

Room Tip: Look for late booking deals for better rooms on bookings.com
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom_Hartland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerWHE, General Manager at Quality Inn West Edmonton, responded to this review, 20 September 2012
Thank you for your kind review. All of our King rooms have the microfibre robes and microwaves whether they are on the Standard side of the hotel or in the Executive wing.

The Quality Inn West Harvest is a full service hotel and has both a restaurant/lounge and banquet facilities.

When you find a rate that you like give the hotel a call directly they should have or be able to offer the same rate you have found. There may be other benefits such as cancellation without penalty or perhaps there is a food voucher or other perk when you book directly with the hotel.

Happy travels and we hope to serve you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn West Edmonton

Property: Quality Inn West Edmonton
Address: 17803 Stony Plain Rd NW, Edmonton, Alberta T5S 1B4, Canada (Formerly Quality Inn West Harvest)
Phone Number:
Region: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #41 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn West Edmonton 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
This 100% non-smoking, 3.5 Star fully renovated, full service hotel is located 2 minutes from West Edmonton Mall with easy access to downtown, airport and all major highways. Coin-op laundry, fitness & business centre for guest convenience as well as free parking & local calls. This is one of the only full service hotels in the area and we offer discounted West Edmonton Mall Choice Passes to our guests. Designated Pet rooms are available for an extra cost per pet/per room. Recipient of the "Housekeeping Award of Excellence" for 2010 & 2011 make this an excellent choice when selecting hotels in west Edmonton, Alberta. ... more   less 
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Also Known As:
Quality Inn West Harvest Hotel Edmonton
Quality Inn Edmonton
West Harvest Quality Inn
West Harvest Inn Edmonton

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