It started very good. The front desk officer offered me for free the internet in my room (Told me: “because I am a nice guy”). Nevertheless, when I received the invoice, internet has been charged. So, I explained at the Front Desk that someone from the staff granted me the internet for free and they removed the charge from the bill. But obviously this made me feel very uncomfortable. You better don’t offer something free to your client if afterwards you’re not able to fulfill.
During dinner in the Lobby restaurant around 7:30pm, there were three workers removing the carpet just beside the restaurant. This kind of work should definitely not be done during dinner time! There were no noise but certainly dust in the air and it smelt not very good……
Same evening I changed US$ 200 at the Front Desk. Just now I realized that I only received CA$ 180 (my fault not having realized it before) which really doesn’t makes sense since quite a long time the Canadian Dollar is less worth than the US$. I do understand that the hotel charges some commission but not in this way (almost CA$ 40 of commission)! But even worth is that Front Desk Officer did not inform about this unusual practice before he gave me the money. After having returned home I called the hotel in order to clarify if the issue with the change rate was an error or not, but somebody from Guest Service did confirm that the rate was correct. Nevertheless there was no intention to resolve this problem in spite of having expressed clearly my disagreement.
So, this stay was pretty disappointing especially taking into account that the hotel belongs to Starwood Hotels & Resorts and they charge a room rate of almost 350 dollars! For this rate and especially for a Starwood Hotel I do expect a better service!
- Official Description (provided by the hotel):
- Situated in the heart of downtown, a few steps away from the beautiful North Saskatchewan River Valley Park system. We are within a 10 minute walking distance of the Shaw Conference Center, Roger's Place Arena, and the City Centre Mall. Staying at The Westin Edmonton means you are moments from the best shopping, dining, arts and entertainment Edmonton has to offer. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Edmonton Hotel Edmonton
- Westin Edmonton
- Edmonton Westin