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“not great. not terrible”

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Hampton Inn by Hilton Edmonton/South
Ranked #13 of 93 Hotels in Edmonton
Certificate of Excellence
Edinburgh, United Kingdom
Level 5 Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“not great. not terrible”
Reviewed 21 November 2013

Staff were welcoming. my room had a strange smell, that I thought would go away so I didn't complain about it. the breakfast was weird, all on disposable plates, and plastic knifes and forks. there was a good range, but It wasn't the best. I have had worse. No dinner available. but the place over the road linked to the fourpoints hotel is pretty good.

  • Stayed November 2013, travelled on business
    • Cleanliness
Helpful?
1 Thank FraserCool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 22 November 2013
Dear Valued Guest:

Thank you for your time posting your experience and feedack on trip advisor. I'm sorry to hear about the smell in your room. I got my housekeeping team inspect all the rooms to see which room you stayed to pin point what odor is that you smelled in the room. With regards to the breakfast bar disposables, it is Hampton/Hilton standard to use the disposables plates, bowls and other items. Unfortunately we don't offer dinner at our hotel, complimentary breakfast is included and we have a complimentary wine and cheese as a guest appreciation every Tuesday evening.

Once again, thank you for staying with us and we look forward on next stay.

Yours in Hospitality,

Ron Lupa
Director of Operations
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611 reviews from our community

Traveller rating
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    50
    21
    12
See reviews for
228
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Fort McMurray, Alberta, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 November 2013

This is a nice hotel. Great location - close to South Common. We were there for a shopping trip. Had an infant with us. Lots of room for a playpen. Clean rooms, nice beds. Comfortable pillows. Breakfast was not bad. Lots of choices.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 20 November 2013
Dear Valued Guest:

Thak you for your time sharing your experience on trip advisor. Comment like yours keeps our staff motivated and work harder. We are all happy to hear that you had a wonderful stay with us and you find our hotel suitable for all your need.

Thank you for staying with us and we look forward to see you again.

Yours in Hospitality,

Ron Lupa
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 November 2013

Stayed here for recent shopping trip to Edmonton. Very nice accommodations. Complimentary breakfast had a lot of variety. Lots of seating area which is a bonus. Liked the free movie channels on tv selection. Very close to South Common shopping area and not too far a drive to West Edmonton Mall.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 20 November 2013
Dear Valued Guest:

Thank you for the wonderful review and sharing your experience on trip advisor. I'm glad to hear thay you enjoyed your stay with us and you find our hotel convenient to your needs.

In behalf of the whole Hampton Inn team, thank you for staying with us and we look forward on your nex stay

Yours in Hospitality,

Ron Lupa
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
167 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 15 November 2013

Just spent a week at this hotel, which was my second visit in the last 90 days. I can't say enough about the extremely professional and friendly staff at this place. I was recognized by name each time I came back from a long day of work. That, and the spotless nature of the rooms, goes a very long way with a seasoned traveler like me. As others have commented, the check in process was flawless and extremely quick. The bed was very comfortable and the entire room, including the bathroom, was clean each and every day. The breakfast is standard fare for a Hampton, but there is still a good variety with which to start your day. Each afternoon there was fresh popcorn, cookies, and water to enjoy, which really came in handy to snack on. My only complaint is that the internet seemed to get overloaded at times, and the connection was slow. During non-peak periods, it worked well. The entire area where this hotel sits is relatively new, so there are many dining and shopping options. If in the area, I highly recommend this hotel. I know I will definitely be back!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Coach5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 16 November 2013
Dear Valued Guest:

Thank you for letting the whole world know how you enjoyed your stay with us. It means allot to us hearing feedback from our guest about their experience. This is what motivates us to work harder and in order for us to provide a consistent service and do not disappoint our guest.

I'm Sorry about the internet speed. We are in the process of upgrading our system to provide better internet service for our guest.

In behalf of the whole Hampton Inn team, thank you for staying with us and we look forward to serve you again.

Yours in Hospitality,

Ron Lupa
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richland, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

The hotel staff is extremely friendly, making you feel at home. I travel all the time and this group is among the best. The rooms are quiet, clean and conducive to continuing the long work day with solid internet. Several restaurants within walking distance. Chop Steak House across the street is a real treat with excellent food and great service to boot.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 16 November 2013
Dear Valued Guest:

Thank you for your time posting your experience on Trip Advisor. I'm very happy to hear that our hotel and staff have exceeded your expectation.

In behalf of the whole Hampton Inn Edmonton South team, thank you for staying with us and we look forward on your stay.

Yours in Hospitality,

Ron Lupa
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton
Level 4 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 November 2013

Love the Hampton Inn, Check in is extremely organized. Rooms are spotless, and beds comfortable. We stayed in a 2 queen bed room had lots of room for all 4 of us. The breakfast is excellent and a huge bonus for us as we have 2 teenagers that are always starving! the staff at the breakfast keep things so well stocked always plenty to go around and a large seating area which makes things so much more inviting

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank frmgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 16 November 2013
Dear Valued Guest:

Thank you for posting your experience on trip advisor. I'm happy to hear that you enjoyed your stay with us and that we once again created a lasting impression to you.

In behalf of the whole Hampton Inn Edmonton South team, thank you for staying with us and we look forward on your next stay.

Yours in Hospitality,

Ron Lupa
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GP, Alberta
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 November 2013

This is a very clean hotel with a superb continental breakfast! The breakfast included scrambled eggs, sausages, pankcakes, pankcake maker, cereals, fresh fruit as well as pre-cut fruits. Excellent value!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank lnrGPAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 8 November 2013
Dear Valued Guest:

Thank you for your great review. I'm happy to hear that you were completely satisfied with our service, facilities and especially the Hampton Breakfast.

In behalf of the whole Hampton Inn team, thank you for staying with us and we look forward to serve you again.

Yours in Hospitality,

Ron Lupa
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn by Hilton Edmonton/South

Property: Hampton Inn by Hilton Edmonton/South
Address: 10020 12 Ave SW, Edmonton, Alberta T6X 0P9, Canada
Phone Number:
Region: Canada > Alberta > Edmonton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn by Hilton Edmonton/South 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Make yourself at home in one of the 100 individually decorated guestrooms, featuring MP3 docking stations and LCD televisions. Your pillowtop bed comes with cotton sheets, down comforters, and down blankets. Windows open for fresh air and city views. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. To top it up the hotel offers a daily complimentary hot breakfast. ... more   less 
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