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“Excellent staff and clean rooms”

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Hampton Inn by Hilton Edmonton/South
Ranked #12 of 93 Hotels in Edmonton
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent staff and clean rooms”
Reviewed 7 March 2014

I really enjoyed my family stay at the Hampton. The room was very clean and beds comfortable. My family enjoyed the pool. The breakfast has excellent choices. The staff was very friendly, including the housekeeping staff. I loved the snacks provided in the evening such as popcorn and fresh cookies. I would definitely recommend staying there. I have stayed at 2 other neighbouring hotels and the Hampton is definitely my recommendation.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank 990raquelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 14 March 2014
Dear Valued Guest:

Thank you for your wonderful comment about our hotel. I'm very happy to hear that you had a wonderful stay and we are now the hotel of your choice when you stay in Edmonton. Once again, thank you for staying with us and we look forward to serve you again.

Yours in Hospitality,

Ron Lupa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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573 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Any
English first
Hinton, Alberta, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 March 2014

Well this was our 3rd stay to this hotel and we chose it again as we never had any issues, until this time. When we arrived to our room we noticed within minutes that there was a loud humming noise coming from the walls, we thought perhaps we were below the laundry room or something and that eventually the noise would stop. We then went down to the pool and were VERY shocked at how cold the pool was and only lasted 3 minutes in it before having to get out because we were shivering so bad. Upon returning to our room the humming continued, so bad that we had to turn the TV so finally after an hour of listening to it I called to the front desk whom came up about 30 minutes later & also observed the humming & couldn't understand where it was coming from either but agreed that sleeping with it is going to be very annoying. So she said that they are full house but if someone canceled they would move us. So we waited and finally 2 hours later they moved us to a different room. Now I would like to say that the staff were awesome and very friendly & helpful, however we were not impressed by the ice cold pool, the flat as pancake pillows & our humming room we had to tolerate for 4 hours at a cost of $211 not cool.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 8 March 2014
Dear Valued Guest:

Thank you for your feedback on trip advisor. We at the Hampton values all your comment and feedback to ensure that we provide the best quality service to all of our guest. Our Maintenance and Housekeeping team are trying to figure out where the humming sound is coming from. I also want to apologized about our pool temperature. I also have our maintenance check the thermostat and it is set as per Alberta Health regulation. I'm thinking that it was probably due to the weather that made it cold and our maintenance team have adjusted and increase the temperature during those cold evenings.

On the contrary, I am please to know that in spite of your concerns and issues you found our Front desk agent helpful and friendly. We at the Hampton Inn ensure that we provide the first class service and we tried our best to be consistent in giving the best service to all of our guest.

In behalf of the whole management team and staff, we wish you a pleasant day and we hope to serve you again.

Sincerely yours,

Ron Lupa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aloha
Level Contributor
57 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 February 2014 via mobile

Staff is always great, rooms very clean and comfortable, house keeping does a nice job cleaning.
Transferring call to room from outside can take up to 4 minutes ( not good). Breakfast eggs/meat nasty (not good). I eat a healthy breakfast because of that so that is good!

Stayed February 2014, travelled on business
Helpful?
2 Thank Sean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 25 February 2014
Dear Valued Guest:

Thank you for your time sharing your experience on trip advisor. I'm glad to hear that you enjoyed your stay and find our hotel consistently clean and our staff being great. Sorry about the delay transferring your call. It is something that I will speak to all my agents to ensure that all calls are answered and transferred in a timely manner.

Yours in Hospitality,

Ron Lupa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okotoks, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2014

Excellent service, stayed with 2 small children in tow. Great choice of breakfast each day, although time your breakfast as it got really busy and limited seating space. very helpful staff and exceptionally clean rooms.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Okotoksben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 25 February 2014
Dear Valued Guest:

Thank you for your very kind words about our hotel. I'm glad you had a wonderful and enjoyable stay. We look forward to serve you again.

Yours in Hospitality,

Ron Lupa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Battleford, Canada
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 February 2014

Excellent front desk staff at check in. Room was bright, clean and spacious. Good variety for breakfast with friendly attendant. Close to South Common and easy to get there. Pool area was nice although pool could use some work. When back in Edmonton will be sure to stay here again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Laura289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 13 February 2014
Dear Valued Guest:

Thank you for your wonderful comments about our property. I'm happy to hear that you had a great and memorable stay. Our swimming pool is scheduled for retiling and we are getting new furnitures to better serve our guest. It is something that we at the Hampton is very excited.

Yours in Hospitality,

Ron Lupa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 February 2014

This hotel was new, clean, nice large rooms, decent bathroom, nice little pool and large hot tub, great new gym, and fantastic included buffet breakfast.

Great location handy to Gateway Blvd and the Henday. Very good value compared to hotels nearby.

Room Tip: Had a large room on the main floor
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 5 February 2014
Dear Valued Guest:

Thank you for your review on trip advisor. I'm happy to hear that you had a wonderful stay. We at the Hampton Inn always ensures that we give the first class service and you get the value for your dollars.

Once again, thank you for staying with us and we look forward on your next stay.

Yours in Hospitality,

Ron Lupa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 February 2014

Enjoyed our second stay at this hotel immensely. Very clean hotel with friendly staff. Rooms are very clean and well maintained. Great breakfast with a very clean and organized dining area. Location is perfect for our needs and provides access to all of the locations that we utilize in the City of Edmonton. Do not have to drive though the city to reach the hotel when arriving from Calgary.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Terry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron L, Director of Operations at Hampton Inn by Hilton Edmonton/South, responded to this review, 5 February 2014
Dear Valued Guest:

Thank you for your time sharing your excellent stay with us. I'm very happy to hear that we are very consistent with the level of service we provide on all of your stay. Thank you for your continues support and we look forward to serve you again.

Yours in Hospitality,

Ron Lupa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn by Hilton Edmonton/South

Property: Hampton Inn by Hilton Edmonton/South
Address: 10020 12 Ave SW, Edmonton, Alberta T6X 0P9, Canada
Phone Number:
Region: Canada > Alberta > Edmonton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn by Hilton Edmonton/South 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Make yourself at home in one of the 100 individually decorated guestrooms, featuring MP3 docking stations and LCD televisions. Your pillowtop bed comes with cotton sheets, down comforters, and down blankets. Windows open for fresh air and city views. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. To top it up the hotel offers a daily complimentary hot breakfast. ... more   less 
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