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“One of the worset service I have ever had”

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Edmonton Inn and Conference Centre
Ranked #80 of 93 Hotels in Edmonton
GreenLeadersBronze level
Reviewed 7 April 2014

I was stayed here for a conference with one other person that was a diabetic, when we checked in, I asked if there was a fridge in the room was told yes, when we got to the room and found non called for one was told one would be set up, after 6 hrs non showed up with 2 more calls down to the desk, we had to then find some one else that had a fridge that we could store meds in.

The restaurant was always slow, and one night where the manager had to step in and take to servers off the floor to have a chat about there loud noise which then left us waiting to pay for almost 15 mins.

If this was not the hotel that was booked for the event then we would have gone to a different one and just driven back and forth to the conference but it was to late at that point to book anything else.

  • Stayed: February 2014, travelled on business
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1  Thank Jamie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Manager at Edmonton Inn and Conference Centre, responded to this reviewResponded 14 April 2014

I am sorry that your experience was less than satisfactory. I am forwarded your comments to the rest of our team so that we can review them and ensure that we get better. Please feel free to contact me if you wish to discuss your experience. I would be happy to try and make it right for you.

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444 - 450 of 750 reviews

Reviewed 6 April 2014

We returned to the hotel later in the evening. Someone mentioned Food. We asked Liezel at the BotaniCa Resturant if she was still serving. Oh yes, until 11. Perfect! She brought us a pleasent end to the evening.

Stayed: April 2014, travelled with family
Thank Janice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Manager at Edmonton Inn and Conference Centre, responded to this reviewResponded 9 April 2014

Thank you for sharing your comments. We agree, Leizel is fantstic and is a valuable part of our team. We are glad that you enjoyed your experience at the Ramada Conferene Centre. We continue to look for new ways to ensure that we are meeting and exceeding your expectations. We hope that you have the opportunity to serve you again soon.

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Reviewed 6 April 2014

My wife and I just came for dinner at BotaniCa. The food was excellent and the kitchen was able to cater to some of our special requests. Our server Liezel was excellent. She was very personable and attentive. Overall a great dinner experience.

  • Stayed: April 2014, travelled as a couple
    • Service
Thank Elliot D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Manager at Edmonton Inn and Conference Centre, responded to this reviewResponded 9 April 2014

Thank you for telling us about your recent visit to the Ramada Conference and our BotaniCa restaurant. We are pleased that you enjoyed your visit and will be sure to pass along yur comments to our team. Our Culinarians embrace the "Our kitchen is your kitchen philosophy" and if we have the ingredients we look forward to the opportunity toaccommodate all special requests. We are pleased that you agree.

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Reviewed 1 April 2014

Crystal with BotaniCa at Ramada was amazing.. Awesome Service she provided me with the best experience of a lifetime something I will never forget.. Great food, great service. Crystal provided me with extra effort making my time here just amazing.

  • Stayed: April 2014, travelled solo
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Thank Will M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Manager at Edmonton Inn and Conference Centre, responded to this reviewResponded 9 April 2014

Thank you so much for telling us about your recent visit in our BotaniCa restaurant. We are delighted that Crystal help to make your experience memorable. Thank you for sharing this with us. If you have the opportunity in the future, we continue to offer our extensive Sunday Brunch and look forward to welcoming you back to the Ramada Conference Centre in the future.

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Reviewed 26 March 2014

I have been staying at the hotel throughout the last three winters due to work and have been treated exceptionally well (like family) on every visit. The staff from the front desk to the restaurant servers have been outstanding. The front desk clerk "Priya" always greets you with warming smile and if you ask her nicely you may even end up getting some Oilers hockey tickets! Great hotel!!

Room Tip: The best rooms are in the new tower that was recently built.
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  • Stayed: January 2014, travelled solo
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Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Manager at Edmonton Inn and Conference Centre, responded to this reviewResponded 28 March 2014

Thank you for your kind words. We will be glad to share them with our team. We look forward to seeing you at the Ramada Conference Centre on your next business trip.

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Reviewed 24 March 2014

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Ramada
Thank Carol P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lisa D, Manager at Edmonton Inn and Conference Centre, responded to this reviewResponded 25 March 2014

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Reviewed 20 March 2014

My second Ramada this week and my last ever. Tired, old hotel in need of some TLC. Reasonably clean but the carpet is stained and very worn. Furniture is banged up. Sofa is very worn (you can see the stuffing) and you sink to the floor if you sit on it. WiFi signal is weak at best, keeps dropping signal so it was impossible to get any work done. There is nothing near here and the hotel restaurant is OK at best but not much choice if you don't want to go wandering. I picked this because of price (reasonable not cheap) and location (across from the customer I was visiting). Not coming back and not going to be staying at any more Ramada hotels

Stayed: March 2014, travelled on business
2  Thank Japruzze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, Manager at Edmonton Inn and Conference Centre, responded to this reviewResponded 24 March 2014

I am sorry that your recent stay did not meet your expectations. We are currently looking into our existing WIFI offering and determining how we can make it better. We know that WIFI is access is essential to our guests and will continue to work at improving our offering. If you wish to further discuss your stay with us, please contact me at your convenience. We will work hard to earn your business.

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Additional Information about Edmonton Inn and Conference Centre

Address: Ramada Inn and Conference Ctr 11834 Kingsway NW, Edmonton, Alberta T5G 3J5, Canada (Formerly Ramada Edmonton Hotel & Conference Centre)
Region: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Green Hotel in Edmonton
Price Range: £61 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Edmonton Inn and Conference Centre 3*
Number of rooms: 428
Reservation Options:
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Also Known As:
Ramada Conference Centre Hotel Edmonton
Ramada Hotel Edmonton
Ramada Edmonton

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