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“Not impressed, didnt even stay.”

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Comfort Inn Edmonton West
Ranked #59 of 93 Hotels in Edmonton
High Level, Canada
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Not impressed, didnt even stay.”
1 of 5 bubbles Reviewed 11 August 2013

I booked this hotels 2 weeks prior. And mainly because it was "pet friendly" Which it is NOT. Sure you can have your animals stay here, but you cant leave them in the room and go out. If your dog barks, they will make you leave. The lady went on and on about it. Not to mention, they were rude, very very very very rude. And not helpful at all. Yet again, traveling with three kds and three animals they put me on the 2nd floor. Couldnt even tell me where to park so I would have a close door to unload to. Brought the kids up to the room, the bathroom door swung shut and locked!!! No way to unlock it, I was very lucky my kids were not in there. After that, and the barely clean room, I put the kids back in the car, called the delta and went there.For $40 more, we got excellent service. DONT STAY HERE.

Room Tip: no elevator
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jasmin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement C, Manager at Comfort Inn Edmonton West, responded to this review, 10 October 2013
I really appreciate you making me aware of your concerns. We take all comments seriously to help us improve. We strive to provide all our guests to enjoy a peaceful and restful stay. I apologize if there was a confusion with our pet policy. We all hope this will not stop you and your family from visiting us again, and hope to see you soon.
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188 reviews from our community

Traveller rating
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    40
    21
    31
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 9 August 2013

Clean, quiet, non-smoking building, close to West Edmonton Mall, Hwy 16 and 16A West. Easy access using the city south bypass, Anthony Henday Drive. Note this motel entrance is on a one- way street going East. Very comfortable bed with upgraded linens. Very good hot breakfast in the restaurant next door. Hair dryer was located in a small bag the closet with the ironing board and iron.

Room Tip: Main floor rooms have supplemental access through well locked patio doors. You can park your car ri...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement C, Manager at Comfort Inn Edmonton West, responded to this review, 10 October 2013
Thank you very much for your time to give us a review with your kind comments. We all hope to have another opportunity to serve you again in the near future. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatchewan
Level Contributor
160 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 7 August 2013

This hotel is in one of the hotel areas in Edmonton. The parking is a bit of a pain and they are in the middle of a chain wide renovation so I will not comment on the small things that arise because of this. They provide a breakfast coupon for the restaurant next door rather than a continental breakfast, this is a plus. They were training staff at the time we arrived so I cannot say much except that they were attentive. The room improvements seem positive, though they were not yet complete.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sasktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement C, Manager at Comfort Inn Edmonton West, responded to this review, 10 October 2013
Thank you for choosing to stay at our hotel. I am very pleased that you enjoyed your stay with us. We all hope to serve you again in the near future. Thank you for your time to provide us this review.
Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Campbellton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 July 2013

We stayed here for 4 nights during our vacation to Edmonton. Very clean and quiet. Great value for the price ! Also with walking distance to many amenities.. grocery store, coffee shops, restaurants, drug store etc...

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vanessa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement C, Manager at Comfort Inn Edmonton West, responded to this review, 10 October 2013
Thank you for your review. I am glad that you enjoyed your stay with us. We all hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 25 July 2013

Room was clean but you could tell it used to be a smoking room/ppl smoke in it. There were ashes on the window sill. The bathroom was nice enough with the upgrades but there are no hair dryers in the room - which i had assumed was standard so never asked or thought to bring one. The bath tub itself isnt that great. Old, dingy and forever stained - rust stains on the shower curtain rod.
its a cheap hotel and honestly just a place to sleep. I wouldnt spend too much time in the area. Its not the safest part of the city but there is lots of restaurants close by. There is a really great Cora's accross the street and it doesn't take long to get to the mall.

Room Tip: bring a hair dryer and dont walk around past dark.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement C, Manager at Comfort Inn Edmonton West, responded to this review, 10 October 2013
Thank you for taking the time to write a review of our hotel. And we thank you for rasing both the positive and constructive comments. During your stay, we were in the process of replacing all hair dryers with new ones, and we do have hair dryer in the drawer. I apologize for the inconvenience. We now have all new hair dryers in bags in place. We will use your comments to improve areas that needed to be. We all hope to see you again soon. Take care.
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 June 2013 via mobile

Stayed here a few times and its a good bang for your buck...Close to west edmonton mall..people are friendly and they are in the process of renovateing so it can only get better..close to restraunts and a good shower..stayed 3 times and always had good hot water...thanks will stay again

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kozey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement C, Manager at Comfort Inn Edmonton West, responded to this review, 10 October 2013
Thank you for taking the time to write us a review. I am pleased that you always enjoyed your stay with us. We all appreciate for choosing our hotel for your stay when you are in Edmonton. We are all renovated now. We hope you able to visit us soon. Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 June 2013

This hotel is in the middle of renovations and a complete mess.
My room had an ice machine directly above and the constant sound of dripping water sounded like a man standing up to pee all night. They allow dogs, and for 2 of the 3 nights I stayed there I was woken up from 1:00 - 1:30 by a small yappy dog across the hallway. The room was clean enough and the front staff were unable to accommodate a move to another non-smoking room as they were all occupied or being renovated, though the place was deserted. I would have left after the first night, but I'd pre-paid a non-refundable fee through Priceline.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadiantraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clement C, Manager at Comfort Inn Edmonton West, responded to this review, 10 October 2013
Thank you for the time to write us a review. Please accept our apologies if we missed the opportunity to communicate that our hotel was undergoing renovations. We do regret that this negatively impacted your stay. Yes, we are a Pet-Friendly hotel. I am sorry to hear that you woke up by the pet across the hallway. We want to know about this when this noise occured. Now, I am very excited to tell you that we have completed our renovations and hope you can give us another opportunity to come have a look and to serve you better. Hope to see you soon. Take care.
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Additional Information about Comfort Inn Edmonton West

Property: Comfort Inn Edmonton West
Address: 17610 100th Ave., Edmonton, Alberta T5S 1S9, Canada
Phone Number:
Region: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#19 Business Hotel in Edmonton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Inn Edmonton West 3*
Number of rooms: 100
Official Description (provided by the hotel):
Our 100% smoke-free Comfort Inn, situated in the West End, has newly renovated the front desk and lobby area which now includes a 24-hour business centre, fireplace and sitting area. All bedrooms have new carpet, vinyl, drapes, 32 inch flat screen tvs & new vanity and tile in the bathrooms. All rooms are equipped with free wireless high speed and the hotel offers a small meeting room. Melt into your pillow-top bed with Truly Yours bedding. Upgraded rooms are equipped with a fridge and microwave. We are a pet-friendly hotel and offer ground floor rooms with a patio. Ideally located minutes from the West Edmonton Mall, Rexall Place, Telus Space & Science Centre, great shopping and restaurants ... more   less 
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Also Known As:
Comfort Inn West Hotel Edmonton
Comfort Inn Edmonton
Edmonton Comfort Inn

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