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“Average hotel in a high traffic area”

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Sandman Signature Edmonton South Hotel
Ranked #40 of 93 Hotels in Edmonton
Certificate of Excellence
calgary
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Average hotel in a high traffic area”
Reviewed 13 July 2014

My family rented a suite, the suite was perfect, lots of space and the decor is very nice. With that being sad the renovation to the hotel was done poorly the kitchen cupboard tops were stained and looked dirty even though they were clean & within hours of our arrival the handle fell off sliding door to our room and the tub release for the shower came flying off while my husband was in the shower. With that being said the staff were wonderful and fixed the problems immediately.

Unfortunately we encountered another issue- traffic all night long! The hotel is situated conveniently right off of ellerslie road and we heard loud traffic all night long. The room was right at the intersection of ellerslie and the side road which was also very busy. Again the staff was very accommodating after little to no sleep with our 2 year old they moved us to a different suite in the middle of the hotel and facing the back side. We had a wonderful second nights sleep.

If staying at this hotel I recommend requesting a room facing the back end of the hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nima36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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224 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Vancouver, Canada
Level 5 Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 June 2014

We stayed at the Sandman Signature Edmonton for 16 nights and were surprisingly comfortable for a stay that long. As corporate clients we had access to the private lounge which always had a great selection of treats and a comfortable couch when we wanted to escape the confines of our rooms. The gym was surprisingly large and had everything we needed to stay active every day, and although the pool was expectantly small, the hot tub was quite comfortable. Attached to both Rockford and CHOP made dinner decisions very easy on the evenings that we wanted to stay close to home. The cleaning staff were always friendly and hospitable and the rooms were spacious, clean and comfortable.

Would definitely visit again and recommend to friends and colleagues.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aquavan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 June 2014

Love this hotel I always stay here on business. They have a king suite that has a kitchen and a washer and dryer. What more could you ask for. I love that they have a few free cans of pop every time you check in. Lovely place to stay anytime on business or with friends and family.

Room Tip: Get the upgraded king suite. With the washer and dryer.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank merrmat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 June 2014

I have stayed at this hotel on numerous occasions for business and it has always proved satisfactory. The front desk staff are very accommodating and there is a customer room for free drinks (water, coffee, tea,hot chocolate), fruit, microwave popcorn, etc. There is also a great restaurant (Chop) on the premises with lounge, and it is within walking distance to other restaurants and some shops.

Room Tip: A room away from the elevators is probably the best.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlene J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg
Level 5 Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 28 May 2014

When I stayed last year, there were some concerns with room cleanliness. They were kind enough to upgrade me to a room with a kitchenette as I was staying for a few days. It was clean, had all the supplies you could need and the room was comfortable. I found the overall clealiness of the room improved from last year in the public areas as well.
The only challenge was that I was staying there between when it was cold and suddenly turned hot. The room's AC was working however, the public areas were not turned on so the elevators and public areas were a bit warm. Front Desk staff were friendly and accomodating and the room attendant cleaned up my room quickly when she realized I had come back to the hotel to rest up. That was really appreciated.

Room Tip: the end of hall rooms are much quieter.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAFWinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandmanSig, General Manager at Sandman Signature Edmonton South Hotel, responded to this review, 30 May 2014
Dear PAFWinnipeg,

Thank you for taking the time to write about your most recent stay at the property. I am delighted to read that this visit was better than your first visit. We have made some changes to our housekeeping services and standards, of which i a pleased that you noticed a difference for the better.

I would also like to thank you for your comment on the heating and air conditioning, while we are now in the stage of primarily needing air conditioning a note has been made for the fall when we will be transitioning back to keep a closer eye on this.

Again, thank you for your comments and feedback and I look forward to welcoming you back again soon.

Sincerely,
Steven Beaton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 6 Contributor
378 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 24 April 2014

Recently stayed a single night at Sandman Signature in south Edmonton. Arrived at the hotel and entered the lobby and immediately lined up to check in. There were 3 folks doing checkin, so went quite quickly, although one was training, and that slowed the process down, noit sure of best time to train, but not sure it is 6 pm. The checkin line up went toward the door, which kept opening and closing as folkes entered the hotel letting in cold air. Lobby is not too impressive. Once checked in, room was very different, a 2 floor room, bathroom, kitchen and sitting area on main level, bedroom on second level, different and knda cool. The room was clean, bed comfortable, shower had good water flow, and hot water. Hit the gym in the morning, couple of tread mills, and 3 eclipticals, few free weights. Upon completion of work out, water cooler available, but no glasses.

Overall a good stay.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandmanSig, General Manager at Sandman Signature Edmonton South Hotel, responded to this review, 25 April 2014
Dear David B,

Thank you for taking the time to comment about your stay at the Sandman Signature Edmonton South, I was very happy to read that you enjoyed the Loft Suite.

I am sorry to read that you got caught in a line-up to check in. We do our best to schedule staff training on days and times when it is expected to be a little quieter. Unfortunately, based on your comments, we had a number of guests arrive all at the same time to check in which would not have helped with either the training or checking in our guests in a timely manner.

Again, I do thank you for your comments about your stay. This is valuable feedback that helps us to see where we are missing some services or procedures.

Looking forward to welcoming you back again soon,

Steve Beaton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Alberta, Canada
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2014

Only stayed one night so that we were closer to the airport for our trip the next day but beautiful room. We were in a suite so that the boys had the bunk beds and we had the king. Super comfy beds and we each had our own TVs to watch. Little kitchenette area to use was great as well. Only downside was the heating/A/C unit that was temperamental. If we were staying more than one night I would have said something. Not worth it for one night. The pool was quite small for that type of hotel. Not a vacation type of hotel but good for a night's stay.

  • Stayed March 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Melanie_Locke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandmanSig, General Manager at Sandman Signature Edmonton South Hotel, responded to this review, 9 April 2014
Good Afternoon Melanie_Locke,

Thank you for taking the time to write about your visit to the Sandman Signature Edmonton South. Without feedback from our clients we are cannot improve upon the services that are being offered.

I am pleased to read that you did enjoy the room as an overall experience and appreciate that you commented on the heating issue you experienced. I am discovering this challenge in certain rooms and am investigating the cause to better determine the potential corrective action to this issue.

Again, thank you for taking the time to comment on your visit and I do look forward to welcoming you back again in the future.

Sincerely,

Steven Beaton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sandman Signature Edmonton South Hotel

Property: Sandman Signature Edmonton South Hotel
Address: 10111 Ellerslie Rd SW, Edmonton, Alberta T6X 0J3, Canada
Region: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Edmonton
#26 Business Hotel in Edmonton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sandman Signature Edmonton South Hotel 4*
Number of rooms: 198
Official Description (provided by the hotel):
Surrounded by wide-open prairie skies, this gem is just a 15-minute drive from Edmonton’s city center and Edmonton International Airport (YEG). Featuring a distinctive combination of elegant furnishings and impressive amenities, Sandman Signature Edmonton South Hotel is four-star hospitality at its best. ... more   less 
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Also Known As:
Sandman Signature Hotel And Suites Edmonton South

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