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“Great quick stay”

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Sandman Hotel Edmonton West
Ranked #80 of 93 Hotels in Edmonton
calgary alberta
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great quick stay”
Reviewed 15 June 2014 via mobile

My wife and kid decided to do a last minute road trip to west edmonton mall. We booked the sandman on the road. Lots of places near by to eat. Nice pool. Free wifi was fast. Great bedding.Hotel was clean and comfy. Friendly desk clerks even when we checked in very late at night.


Very impressed with the price.

Stayed June 2014, travelled with family
Helpful?
Thank TravelingLibertarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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Lethbridge
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 May 2014

I did like the location of the hotel. Lots of restaurants around the area and only a 15 minute walk to West Edmonton Mall.
The lobby of the hotel is beautiful! The staff is very friendly and helpful.
My problem with the hotel was the rooms themselves. The linens are scratchy. The beds are uncomfortable. We stayed two nights and I was exhausted when we left, never felt like I got a proper sleep.
Our door didn't close properly (the door didn't fit in the frame), we had to make sure that we slammed the door shut just to get it to close. It wasn't extremely soundproof either. There was a couple talking in the hallway and it woke me up (several times).
It wasn't the worst stay I've ever had but I don't think I'd choose to stay here again.

Room Tip: I would choose a room on a higher floor, the noise from the pool was a nuisance at times.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoJoPanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2014

I stayed at this hotel over the long weekend while attending a wedding, and I chose it because other wedding guests from my city were staying there as well. I wish I had chosen a different hotel. For a long weekend stay, it was anything but a getaway. We (myself and my boyfriend) were given a room the size of a closet, that we had to actually spend time in - it was literally only big enough for a queen size bed, and one end table and it felt extremely claustrophobic. If someone is by themselves, and has booked in for one night, this room may be appropriate, but for a whole weekend!? Bad judgement there. As well, we got a room that was facing the interior of the hotel, into the pool area, and got no natural light, had the curtains closed the whole time, and the lighting was massively depressing. From the other people I knew staying in the hotel, all the other rooms seemed to come standard with a microwave and mini fridge, and considering we had booked with the hotel from their own site (not a discount site) and again, were staying an entire weekend, you would think that courtesy might dictate a room with a fridge. I understand that since there is a restaurant that serves breakfast onsite, the complimentary breakfast is not necessary, but I could have stayed at a much nicer hotel, probably for around the same cost, that had a complimentary breakfast, a decent sized room, and a mini fridge.
One last thing - this may not be required of the hotel in any way, but it would have been a nice touch that says "above and beyond" since we are out of town guests. I called a few days before our reservation to find out if they had a shuttle service to the airport. They do not, and we took a cab which was expensive. I found out over the course of the weekend, that we could have booked a "sky shuttle" from the airport to take us directly to the hotel for HALF the cost. As a hotel employee, this is something that they probably knew about, just failed to inform me of, so thanks for that.

Room Tip: Do not let them give you a room with the poolside balcony unless you do intend to spend any time in...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shandue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 May 2014

Very nice hotel with great customer service. Comfortable beds, very good amenities and withing walking distance to stores and restaurants. I recommend staying on the 4th floor if you are going to be there for a few days.

Room Tip: Highly recommend the 4th floor.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TimeZoneCrosser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 April 2014 via mobile

I stayed at the Sandman Hotel Edmonton West on business in April 2014. It did not meet my needs.

There are some people who appear beautiful on the outside but once you get to know them, you want to run far, far away. This hotel is like that. Sure, there is a 24-hour Denny's, a Chop steakhouse, and the lobby is nice, but it is all downhill from there.

The hotel is a concrete echo-chamber box enclosing a pool full of excited children. I don't have anything against excited children, but I go to a hotel to sleep. You are not going to get any rest in an inside room. The outside room I was in faced huge piles of earth and construction materials, which helps explain the inadequate parking.

The interior corridor featured crown moulding which was falling down, exposing a lot of wiring, in several places. I do not know if that is even legal - to put your wiring behind crown moulding - but it does not put me at ease. I would not book there again.

Stayed April 2014, travelled on business
Helpful?
1 Thank Exit52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review, 9 May 2014
Dear Guest,

Thank you for taking the time to share with us your comments regarding your stay at the Sandman Edmonton West Hotel.

Please accept our apologies for the inconvenience caused by the construction inside the hotel. The exposed wiring that you noticed is a Cat 5 Network Cable which does not carry any dangerous electrical current. The cabling installed is part of necessary works to upgrade our internet service in an effort to better serve our guests.

I would also like to apologize for the inconvenience caused by the construction adjacent to our hotel. You might be pleased to know that within 2015, once the construction of our new tower is completed, we will add to our existing room inventory another 103 rooms that will satisfy our most demanding clientele.

Although I understand that construction can temporarily affect the enjoyment of your stay, I assure you that our ultimate goal is to be able to provide you the most comfortable and satisfying accommodations in the market.

Yours in Hospitality

Theodore Stoubos
General Manager
Sandman Edmonton West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2014

Stayed here last week for 3 days and no problems, other then a bit of a wind storm one night that had some of the construction materials that was right behind the room making noise but next morning that was all cleaned up and didn't hear it next night. Staff was very nice and friendly , Breakfast is a Denny's but service was quick as most of them are. Room was clean. I would stay here again for sure.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Paul, Canada
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 March 2014 via mobile

If I could give this 0 stars I would. I'm usually very fair when it comes to reviews on hotels but this hotel I cannot be easy on. It is run down, dirty, dated and overall very disappointing for the price you pay to stay. For a 200 dollar suite I expected more than the hole in the wall room we were given. The biggest problem with this hotel are the rooms with no outside windows....welcome To your dungeon. In all fairness there is a window out to the pool area but it really only adds humidity to your room. The thermostat was difficult to control as it was either hot or freezing nothing in between. The carpet was coming up all over the room and full of stains and needs to be replaced. The bed frame looked like old barn wood, and even though it's an "in style" right now, I believe it was unintentional and looked this way due to the fact it's never been changed. The bathroom was small and nothing too impressive, however the water pressure was spectacular in the shower. The lack of electrical outlets was a bit bizarre especially with the "business executive suite" title that was given to this room. There was a pullout sofa that was rather dirty and did not get used due to staining. The garbage and recycling bin was full of garbage from the precious visitor, glass cups were dirty. I was rather disgusted. The room was just overall a big let down and the whole hotel needs a facelift. The staff are friendly and helpful but it did take a long time to check in. Maybe another front desk attendant would be beneficial. I will not be staying here again nor will I recommend the hotel to anyone. I was actually repulsed by the rate I was charged for the hole in the wall room I was given. Definitely not how I wanted to spend my anniversary.

Stayed March 2014, travelled as a couple
Helpful?
3 Thank hardtolove9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandman Hotel Edmonton West

Property: Sandman Hotel Edmonton West
Address: 17635 Stony Plain Rd NW, Edmonton, Alberta T5S 1E3, Canada
Region: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #80 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sandman Hotel Edmonton West 3*
Number of rooms: 149
Official Description (provided by the hotel):
A comfortably furnished hotel with easy access to all major highways, Sandman Hotel Edmonton West is perfectly situated near all major attractions such as West Edmonton Mall and the West Edmonton business district, making it the ideal place for your next stay. ... more   less 
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Also Known As:
Sandman Inn Edmonton

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