I found this hotel to be very nice. The staff are very pleasant and accommodating. Sunday evening around 9 I went to the lounge for supper, the waitress told me I could only order appetizers as the kitchen had shut shut their grills. She could see I did not really want appetizers so I told her what I wanted and she asked the kitchen staff if they could do one more order and they said they could. Absolutely fantastic customer service, very personable staff. I would recommend this hotel to everyone.