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“Worst hotel in Edmonton”
Review of Eastglen Inn

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Eastglen Inn
Ranked #76 of 93 Hotels in Edmonton
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
“Worst hotel in Edmonton”
Reviewed 28 March 2012

This is by far the absolute worst hotel in the city the service is horrible not willing to listen to any complaints or address any concern about the situation. There are ppl smoking drugs right out on the upstairs walkway and even found a couple of siringes scattered around the parking lot. Unless u are recently out of jail and wanna get back into drugs or prostitution this is NOT the place for u!!!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Billygun86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArmandEdmonton, General Manager at Eastglen Inn, responded to this review, 5 April 2012
After an in-depth conversation with the agents that dealt with your issues, It became clear to me that your group came to Edmonton for the purpose to attend an Oilers game. Unfortunately, for some unknown reasons issues came up that prevented your group from attend the game. When you notified the agent approximately four hours after you checked in that you no longer needed your room and wanted a refund your request was denied because your room had already been used. Given the circumstances our agent dealt with this situation appropriately. Later in the evening this group decided to party in the hotel room into the wee hours of the night and caused significant noise. This type of raucous behavior is not tolerated at our Inn. Many people lost sleep because of your behavior and police had to be called as a result. These individuals are not welcomed back to our Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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75 reviews from our community

Traveller rating
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    24
    7
    7
    18
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8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2012

I would never stay here again. It's noisy. You can here everything in the rooms next door and above. Cigarette burns in furniture. Bed sheets were torn. Rooms were not really very clean. But one thing I did like was friendly staff, pretty good continental breakfast.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SpazzyJazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArmandEdmonton, General Manager at Eastglen Inn, responded to this review, 5 April 2012
This review does not reflect the service and cleanliness of the Eastglen Inn, please accept our most sincere apologies for the inconvenience you experienced during your recent stay at our property. I am not sure what happened or why your room was not up to our standards and yours. Our housekeeping department has been notified of the guestroom cleanliness comment and we do apologize for the lack of consistent service to your room.
Your feedback is very important and we do hope that you will give us a chance again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 February 2012

we've just stayed at this motel for 5 nights:

1. very smelly non-smoking room, asked to switch but got refused
2. bed bugs made me itchy
3. not enough hot water (very unacceptable for winter in Edmonton)
4. VERY old, dated hotel, it says remodeled in 2007 but I wonder
5. noisy, you hear next room

would only spend $40 for this kinda motel

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank nokidding00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 August 2011

Booked this inn due to good reviews received! Do not be fooled like me!
The Good - close to Rexall Place for shows, free parking, friendly staff
The UGLY - non-smoking room smelling, curtains and bed linen torn, carpets and bathroom floor to dirty to take your shoes off.
Rested but did not sleep – wondering what makes you itch while you are trying to lie on the sheets and the noise never ends outside!
Did not stay around the next morning to try the shower and breakfast!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank AgentTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mazatlan
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2011

Once again we stayed at the Eastglen for the Capital Exhibition days. We can walk back and forth everyday. They have a small continental style breakfast in the mornings and the staff is very friendly and efficient. We have stayed here off and on for the last 5 or so years and every year we see small improvements. We will definitely stay there next year as well.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mariana_Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calgary
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2011

We go see the ESKS and the TICATS for the last 9 years.The last 6 year we have stayed at the Eastglen inn.If you like going to see sports its the best place to stay.Clean and the stuff is nice just a great place to stay.A home away from home good job!!!

Room Tip: clean and nice
See more room tips
  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank ESKS4LIFE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wainwright, alberta
Level 5 Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 July 2011

We love staying here, staff in the office are friendly and very helpful should we ever have a problem. The rooms are clean and fresh smelling, when we open the door.It was our 9th wedding anniversary, and we will return soon to spend many more.We have been coming to this hotel since 2003 and will continue. Would recommend our friends to stay here.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank pandabear9196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastglen Inn

Property: Eastglen Inn
Address: 6918 118 Ave NW, Edmonton, Alberta T5B 4P3, Canada
Phone Number:
Region: Canada > Alberta > Edmonton
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #76 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Eastglen Inn 2*
Number of rooms: 47
Reservation Options:
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Also Known As:
Eastglen Hotel Edmonton

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