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“Beautiful hotel. Warm and friendly welcome.”

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Hilton Garden Inn West Edmonton
Ranked #7 of 93 Hotels in Edmonton
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Beautiful hotel. Warm and friendly welcome.”
Reviewed 1 July 2014

It being our first trip to Edmonton and indeed Canada, we wanted to be sure that we were staying somewhere we could be confident would deliver.

We stayed for a week and thoroughly enjoyed our time there. Very high standard of accommodation. Clean, spacious rooms and helpful staff (despite our very many questions!)

The in-room Coffee machine and microwave were nice touches although it would have been nice to have separate facilities to boil water for other beverages as we are not big coffee drinkers but drinks and hot water were available in the lobby. (not super convenient if you fancied a hot midnight drink though!)

Location-wise, it is perfectly situated to the West Edmonton Mall (15-20 minswalk) and it is well served by public transport which was ideal for us as we did not hire a car. There were plenty of restaurants and diners in the vicinity and if you felt like a quiet night-in there is a supermarket (Canada Superstore) over the road.

Great selection for breakfast with hot food cooked to order (very generous portions and chef was super patient and accomodating). Highly recommend the light fluffy pancakes!

Overall no major grumbles and would recommend but we did have a little gripe in that the swimming pool was a little on the small side and the jacuzzi was under construction the entire week we were there. We were aware via the website that it was going to be out of use until 15th June but there was no sign that it was even going to be anywhere near ready even after we left...

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TravelAddict1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGuestRelations, Director of Sales at Hilton Garden Inn West Edmonton, responded to this review, 18 July 2014
Dear Guest, thank you for your review as we truly appreciate your comments. We are glad that you enjoyed your stay with us and your visit to Canada. We are also pleased that our new Whirlpool is open and to great reviews from guests. We hope to see you again on your next visit to Canada.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Fort Smith
1 review
Reviewed 27 June 2014

Friendly staff, nice rooms, good location with ample parking. Breakfast is nice with tonnes of options but not free, rooms have kuerig machines for coffee which is nice. Bathrooms are nicely renovated. Cleaning staff was good and unobtrusive. Free internet was good enough for occasional netflix watch. Bed was comfy with 4 pillows. Great Air conditioning that was set by thermostat and ran quietly.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank cwestwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGuestRelations, Director of Sales at Hilton Garden Inn West Edmonton, responded to this review, 18 July 2014
Dear Guest, thank you for your review. We are pleased that you were able to have a great stay with us and that you were pleased with your guestroom. We look foward to having you stay with us in the future.
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Grande Prairie, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

Just a very clean and quiet hotel. Always safe and have never had any problems. Never has been smoked in, so it always smells so fresh. Very close to West Edmonton Mall, so it makes it well located also.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGuestRelations, Director of Sales at Hilton Garden Inn West Edmonton, responded to this review, 18 July 2014
Dear Guest, Thank you for you comments. We are pleased that we are able to provide you with a comfortable stay and that we can be your "Home away from Home". We look forward to having you stay with us again.
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Houston, Texas
Level 5 Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 June 2014

The Hilton people got everything right when they opened this Garden Inn in West Edmonton. The hotel itself is gorgeous, and the staff is the best of any hotel I've been in - on this trip or any other. They truly bent over backwards to accommodate our every need - from our check-in personnel through our two sweet breakfast servers to the manager (Maxim) at check-out. The room was beautiful and spacious, the beds were heavenly, and the shower was perfect! The breakfast buffet is $16, but any hot item you could want is cooked to order, and there was a wide array of pastry, fruit, yogurt, and cereal choices. The hot tub was closed for renovation, but it looked great (because of the renovation, I didn't rate the spa). In addition, the location was prime: plenty of restaurants (see review for Boston Pizza) and the gigantic Edmonton Mall nearby. If you're in Edmonton for any reason, the West Edmonton Hilton Garden Inn is a perfect place to stay.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
Thank deng29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGuestRelations, Director of Sales at Hilton Garden Inn West Edmonton, responded to this review, 18 July 2014
Dear Guest, Thank you for your review and you kind words regarding our facilities and staff. We are proud of our Hotel and strive to make every guest experience as pleasurable as yours was. We look forward to having you visit us again.
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Lloydminster, Canada
1 review
Reviewed 24 June 2014

This hotel had courteous, efficient staff that all had smiles on their faces. They seemed to genuinely love their jobs. The hotel was clean and in good repair. It felt and looked like luxury at a normal cost. I will definitely be back to stay here in the future.

  • Stayed June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Aileen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGuestRelations, Director of Sales at Hilton Garden Inn West Edmonton, responded to this review, 18 July 2014
Dear Guest, thank you for your kind words regarding our property and staff. We are very proud of our work environment and love doing our job. We look forward to having you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Paul, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

Hotel accommodations were clean, bed was comfortable, hotel appearance good. However, at $200 a night for a double queen bed standard room, overpriced. Note no complimentary breakfast. No daily newspaper. Did have "complimentary" internet connection.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGuestRelations, Director of Sales at Hilton Garden Inn West Edmonton, responded to this review, 18 July 2014
Dear Guest, thank you for your review. We are pleased that we were able to provide you with a comfortable stay. We are proud of our completed renovations and the atmosphere of our Hotel. We do provide complimentary newspapers for our guests in our lobby. We hope you will stay with us again on your next trip to Edmonton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level 5 Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 June 2014 via mobile

In town on two week business trip, chose the hotel because of proximity to the site, and was very pleased with the welcome, the service level and the facilities. Manfred in the lounge mixed a great Caesar, Meriam in the restaurant made sure we made the right selections. All of the staff, from front desk to housekeeping, were consistently friendly and helpful. Kudos to whoever does the hiring and training for this property! Good food, clean rooms, terrific service--great experience!

Stayed June 2014, travelled on business
Helpful?
Thank JohnZirnhelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGuestRelations, Director of Sales at Hilton Garden Inn West Edmonton, responded to this review, 18 July 2014
Dear Guest, thank you for your review and your kind comments on our staff. We are very proud of all our associates and do receive great comments from our guests. I am also glad that you were able to sample our Food & Beverage while you were here. We look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn West Edmonton

Property: Hilton Garden Inn West Edmonton
Address: 17610 Stony Plain Rd NW, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Region: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Edmonton
#7 Best Value Hotel in Edmonton
#7 Romantic Hotel in Edmonton
#9 Business Hotel in Edmonton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Number of rooms: 160
Official Description (provided by the hotel):
The newly renovated Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced casual dining service in the Garden Grille & Bar and newly openend Backyard Lounge & Patio, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!" ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton

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