the hotel itself is about what one may expect - very low on amenities as it is a period hotel, which was just fine. It was a real treat to be at the park after hours to enjoy the peaceful surroundings.
The staff of both the hotel and restaurant desperately need hospitality training - they treat you as though you are waiting for a City service rather than a paying guest. No attempt whatsoever to make amends.
The restaurant, however, really needs help - food was mediocre at best and yet entree prices were actually quite high. Breakfast was inedible yet over $30 for 2. It is really the only dining option that is decent so it makes or breaks the stay.
They were switching from breakfast to brunch and the staff actually turned away a paying hotel guest at 9:30 saying they could no longer do breakfast and they'd have to return for a $30 pp brunch, even though the guests explained they were told breakfast ran until 10am (we were told same thing).
Unbelievably bad customer service on their part.
There were in general a lot of staff running around during both the meals I attended but not a lot of service provided and just shoddy service in general, ie/ forgot to bring appetizer and saying 'sorry, my, fault', waiting 20 mins to get a pot of tea, dessert sitting in a bowl of melted ice cream, etc.
In general I liked the location and feel of the hotel but having only the one real restaurant to choose from while on the property, I do not think I will return unless I hear that the staff are better trained and they get a new head chef. Seems brutal, but honest.
- Official Description (provided by the hotel):
- Hotel Selkirk is located in Fort Edmonton Park and is a reconstruction of an 1920's hotel that was originally located on Jasper Avenue. Hotel Selkirk plays a vital part of the Park and is a fully functioning modern hotel with guest rooms available from May 20th - September 2012. All guest rooms have WiFi, En-Suite, desk, coffee machine and some rooms overlooking the 1920's streets.A complimentary admission to Fort Edmonton Park is included with your night's accommodation. You can go back in time and ride the stream train, walk amongst the local villagers making bannock, sample fresh baked goods and fudge at the Jasper House Bakery, from only a few steps from your hotel room. ... more less
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- Also Known As:
- Selkirk Hotel Edmonton