My Boyfriend and I chose this hotel for its affordable rates and semi good reviews on expedia, we only wanted a motel for 2 nights as this is only a stopover. We aren't picky people and have both stayed in hostels and dodgy places before. This motel takes the cake on horrible service and its inability to tell us things we definitely should have known prior to booking. We arrived and were told that they didn't submit our payment yet, which was fine, but then they decided to charge us an extra $23 without even notifying us about it. We only realized the price change when we went to our room to find we now had 2 queen beds instead of one, when my boyfriend confronted them they said "yeah sorry, we didnt have that room and we don't have any others for you, enjoy". That was strike one. Checking the bed we find hair from previous people and a few crumbs still in the sheets and even rubbish left next to the bed. Strike two. Went to try and have a shower and find we can't even do that, because it doesn't work properly, we confronted them about that and they said "no idea what's wrong with it, and we don't have anyone to fix it", they never offered us any help, or tried to fix the shower at all, they didn't even come upstairs to check anything. Every time you walk down their they are rude and huff and puff as you walk around.
I don't even think I need to say anything else, it was just a horrible experience, one I have never had before and hope to never have again. I hope no one else has the same experience as we went through. Definitely do not recommend this place at all.
- Official Description (provided by the hotel):
- Centrally Located-Privately Owned Property located in the heart of Edmonton. We strive to make sure your visit with us is as relaxing as possible. Each room is spacious and clean with all the amenities of home. With a restaurant adjacent to the property enjoy a fresh home cooked meal by only taking a few steps. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Booking.com, Priceline, Traveltool, S.L.U., HRS and Evoline ltd so you can book your Chateau Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Chateau Hotel Edmonton