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“Excellent Dining Experience”
Review of Earls

Earls
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Ranked #225 of 2,605 Restaurants in Edmonton
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 3 weeks ago

Burger was served to perfection and fries were fresh and hot. Salmon meal was also excellent and server addressed our requests quickly and efficiently.

    • Value
    • Service
    • Food
Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 79 reviews

Reviewed 4 weeks ago

Nothing extraordinary about our meal, it was good. Service was very poor, the server was very abrupt and confused. Brought out the wrong dishes, cold food and a bad attitude.

Thank Aussie1fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Food was actually good and the wait service was also generally good.

However, if you plan to come here with a team or a large party, don't. The billing process is atrocious. It was an excessively long and agonizing wait for the bills on two tables (27 people) to be sorted out. Right when we arrived, we had asked three times if the bills could be by player jersey and were told each time that it could be done. We even called in advance and told them we'd had a bad experience last year with our team and asked if they'd be short staffed this year and could handle our group efficiently this time. We were assured everything would be done fine and decided to give them another chance.

But when it came time for billing, the waitress started walking around to each table and asking each individual what they ordered. Then they went back to the cash register and started to try and figure it out. 50 minutes later, no drinks comped or any apology and with angry parents. One of the parents had been here last week with another sibling's team and said she unfortunately had the same experience.

Upon many complaints, the manager on duty did her best to try and resolve our situation and for that, we appreciated her attention.

That said, if you value your team's time, go elsewhere - the billing was one third of our three hours in the restaurant. They need to address this recurring billing problem. We were able to be served and billed efficiently at Moxie's and Red Robin over the past few nights - this place could learn from them.

Thank OakvilleGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Prompt service which is important with youngsters, we have child who is Coeliac and they were most helpful with recommending her food. All was very tasty and good value for money.

Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennylee D, General Manager at Earls, responded to this reviewResponded 3 weeks ago

Thank you so much for taking the time to review us, Elizabeth. We are so glad that you enjoyed your experience, and we were able to accommodate your child's needs. Please ask for me the next time that you are in; I would love to put a face to the name!
Jennylee Dirk
General Manager
jennylee.dirk@earls.ca
Earls Crossroads.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Our party arrived at 11:45 on Saturday were provided with both a brunch and regular menu. The food was tasty. My hot kale chicken salad was cold. Service was good. Plenty of seating in the lounge, restaurant and on the patio.

    • Value
    • Service
    • Food
Thank Cindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennylee D, General Manager at Earls, responded to this reviewResponded 3 weeks ago

Thanks so much for taking the time to review us, Cindy. We are glad that you enjoyed your experience. I apologize for your Kale salad being cold; we will definitely pass your feedback on to all of our staff!
Jennylee Dirk
General Manager
Earls Crossroads
jennylee.dirk@earls.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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