Used to go often, the suites are nicely done up. However, I had an incident that scared me there. I woke up to find someone had gotten into my room and was sleeping on the floor. After getting the guy out, I let the front attendant know, he found out it was someone from upstairs. They determined the lock was functioning fine, so how did he get access to my room? I had both my card keys with me. After calling several times to speak to the hotel manager, I never got a callback. My company travel coordinator called several times as well and never received callbacks. Such customer service is deplorable. Travellers beware and use the deadbolt as the staff obviously do not consider this an important incident to address. Although the units are comfortable, the wifi signal is poor and on many occasions the wifi internet was not working. Otherwise, it was a nice hotel prior to the incident.
- Official Description (provided by the hotel):
- Welcome to Platinum Hotels and Residences Whatever it is that you're seeking, you'll find at Platinum Hotels & Residences by Liam offering one of the best locations in Fort McMurray, Alberta. Located in the heart of the city near Keyano College, MacDonald Island Park and Shell Place, Fort McMurray's only modern boutique hotel brings a new level of style and service to the downtown area with 56 chic, trendy one- and two-bedroom suites. With a keen understanding of what the busy executive traveler needs, we've outfitted our hotel with a boardroom, a sophisticated cocktail lounge and secure underground parking to ensure unparalleled convenience, comfort and productivity. ... more less
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- Also Known As:
- Platinum Hotels Fort McMurray, Alberta, Canada