This used to be my hotel of choice in Fort McMurray, in fact I spent ~$2000 there in February, however after this past ordeal they will no longer recieve my patronage. I was charged for a lampshade that was damaged when I checked into my hotel room. I recieved a call from my hotel after my second night of stay that they noticed the damaged lampshade and I would be charged $50 for it. I told the staff member that the lampshade was damaged before I checked in, but they refused to believe me. They told me that they inspect the rooms daily and could not have missed it; however they missed it for at least two days (who knows how long it was broken before then or if this is some scam). That also makes me wonder about the quality of cleaning service that the staff does. The staff also went as far as saying that it was my responsibility to report the damaged lampshade when I checked in. As a patron it should not be my responsibility to report everything that is damaged in the hotel room. The staff treated me very poorly; every time I tried discussing the issue with the hotel staff, they blew me off and told me a manager would call me later, but I never recieved any phone calls, until after I checked out that they will be charging me for the damages that were there when I checked in. I feel that the way I was treated by this hotel was unjust, unfair, and an insult to my character. They will no longer recieve any of my business in the future, and I strongly urge everyone else to stay elsewhere.
- Official Description (provided by the hotel):
- Centrally located in downtown Fort McMurray, the Stonebridge Hotel is in the ideal location and the place to stay for the best service and absolute value. All our rooms feature fridges and microwaves, brand new 2011 internet enabled 46" LED HD TVs, free local calls and complimentary high speed internet. Enjoy our free fitness room, free business centre and free energized parking. We have a Smitty's restaurant and Bailey's Pub inside the hotel for your convenience with available room service. Stay at Stonebridge and experience the difference! ... more less
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- Also Known As:
- Stonebridge Hotel Fort McMurray Alberta, Canada