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All reviews front desk underground parking rooms are clean hot tub fast food amazing customer service fort mac extended stay booked this hotel attached restaurant nice room business trip small kitchen long stay a great place to stay excellent stay other hotels
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Reviewed 10 December 2017

This is my go-to hotel in Ft McMurray, the staff are friendly helpful and knowledgeable. The rooms are always clean quiet and I feel secure in them, the breakfast buffet is well stocked and offers a good range of choices.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with this hotel
Thank 168kathyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit H, Manager at Merit Hotel & Suites, responded to this reviewResponded 22 December 2017

Thank you for your kind review Kathy. I will pass on your compliments to the staff. We hope to see you again next time you are in town.

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Reviewed 30 November 2017 via mobile

Nice, clean, quiet (very quiet for Fort Mac!) hotel. Mid/high price range. Comfy bed and good pillows. Room well equipped with fridge, micro, coffee iron etc. Didn’t use the underground parking or the gym or pool so no comment on those. Good hot and cold breakfast. Front desk staff were very nice with smooth check in and out. If you’re into fitness you have the college gym right across the street but we went to the Suncor Centre - about 6 minutes away and an amazing centre for the whole family.
Would absolutely stay here next time we need to be in Fort Mac.

Stayed: November 2017, travelled on business
Thank candycats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit H, Front Office Manager at Merit Hotel & Suites, responded to this reviewResponded 4 December 2017

Good afternoon candycats,

I am grateful for the glowing review you have shared in TripAdvisor regarding your recent stay at the Merit Hotel and Suites.

We are pleased to know that you enjoyed your stay with us particularly the excellent customer service from our associates. Rest assured that your kind comments will be shared with the rest of the team to serve as motivation to continue on striving harder for excellence.

On behalf of the Merit Hotel and Suites staff and management we thank you for your business and we are looking forward to hosting you again.

All the Best,

Pearl Andales
Front Office Manager


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Reviewed 27 November 2017

The continental breakfast was excellent. The room was average. It was clean. Staff was very helpful. Close to where we needed to go so that was nice. Not sure if would stay here or possibly try another hotel.

  • Stayed: November 2017, travelled on business
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Review collected in partnership with this hotel
Thank Visitorsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit H, Front Office Manager at Merit Hotel & Suites, responded to this reviewResponded 30 November 2017

Good afternoon Visitorsc,

Thank you for sharing with us your experience of your recent stay at the Merit Hotel and Suites.

I am pleased to hear that you enjoyed the continental breakfast. Your kind words of appreciation have been shared with the rest of our team.

On behalf of the Merit Hotel and Suites staff and management we thank you for your business and we hope to see you again when your travels bring back to the area!

All the Best,

Pearl Andales

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Reviewed 19 November 2017

The hotel was clean and the staff are nice. Amenities are not as good as advertised the gym is very small.To me the beds could use more blankets. But still good . Check in was east and it was convenient to have underground parking

  • Stayed: November 2017, travelled on business
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Review collected in partnership with this hotel
Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit H, Front Office Manager at Merit Hotel & Suites, responded to this reviewResponded 30 November 2017

Good afternoon Amanda D,

I would like to take this opportunity to thank you for staying with us at the Merit Hotel and Suites.

We always welcome our guests feedback as it gives us an opportunity to improve our offering and celebrate successes with our team members. We are glad that you enjoyed your stay and we are looking forward to welcoming you again.

All the Best,

Pearl Andales

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Reviewed 11 November 2017

needs a restaurant in the hotel. Great location. clean hotel and rooms.
friendly front desk staff. I have been coming to this hotel for 15 years and i have had for the past several years the same lady on check in, she even remembers my name, sorry i can not remember hers but she is friendly and very helpful

  • Stayed: November 2017, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank audreyd926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merit H, Front Office Manager at Merit Hotel & Suites, responded to this reviewResponded 17 November 2017

Good afternoon audreyd926,

Thank you for taking the time from your busy schedule audreyd926 to review us on TripAdvisor.

We really do appreciate your loyalty and customers like yourself are the reason we love to come to work each and everyday. It was my pleasure assisting you during your check-in .

I do apologize for the concern that you shared about the restaurant. We are working diligently in making sure that our restaurant will re open on a timely manner.

On behalf of the Merit Hotel staff and management we thank you for your support. We are looking forward to hosting you again.

All the Best,

Pearl

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