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“Great hotel & staff”

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Clearwater Suite Hotel
Ranked #5 of 18 Hotels in Fort McMurray
Certificate of Excellence
GreenLeadersBronze level
Fort McMurray, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel & staff”
Reviewed 11 March 2012

Over tha past two years I have stayed more than 200 nights at this hotel and would recommend it to anyone looking for value, comfort, and a professional staff. The hotel is central to downtown and is walking distance to several good restaurants in most weather conditions. I am a professional who expects quality and cleanliness. My wife has stayed on several occasions feels safe and enjoys the on-site Spa and Massages. I have found the hotel to be generally quiet even thought it is just off the highway. Every room includes a in-room washer and dryer combination which really simplies longer stays.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael-584420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanMarcGuillamot, General Manager at Clearwater Suite Hotel, responded to this review, 12 March 2012
Thank you for sharing with us your most recent experience while sejorning in Fort McMurray. Rest assured, we have passed you comments to all concerned within our property.
We hope to be once again in the future be your first choice of accommodation when travelling in our region. General Manager Jean-Marc Guillamot.
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 March 2012

This is a great, very clean hotel, the housekeeping is very friendly and she really pays attention to every detail in the bedroon. Washer and Dryer in suit and dishwasher as well.
I have stayed before at Franklin hotel and I can tell this one is much better. It is in downtown and very closed to Montana, Tom Horton and just in front of the shopping mall.
I

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eugenia1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanMarcGuillamot, General Manager at Clearwater Suite Hotel, responded to this review, 12 March 2012
Thank you for taking the time to send your comments on your most recent stay with us. We will make sure Housekeeping staff is once again recognized at our next " Team reward" event. We greatly value your support and are looking forward to your next visit in our region. Jean-Marc Guillamot General Manager.
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Edmonton, Canada
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 5 March 2012

Been here for four months and the Hotel is located in a great location. The city is easy to drive around and the hotel is centrally located, with a secure parking garage. The hotel staff was knowledgable and always had a friendly smile greeting. The suites are a generous size and comfortably furnished. The beds and are comfortable and the linens fresh. Free wi-fi in the rooms and free breakfast. The breakfast buffet offered a variety of choices to include delicious eggs. The hotel who staffed the breakfast buffet was pleasant and welcoming. The hotel provided little extra's like the paper. The fireplace in the lobby was a nice place to sit while waiting to meet friends. I recommend this hotel and will return here everytime time I am in Fort Mcmurray. I have traveled to 14 countries and staed in many hotels. This by far has been one of the best.

Room Tip: Please take room away from main road and the rest is like home.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanMarcGuillamot, General Manager at Clearwater Suite Hotel, responded to this review, 12 March 2012
Thank you for your most recent comments on our property. We greatly appreciate your feed back and we will continue to strive to be the best Hotel with additional unique amenities specifically catered to short and long term stays. We are looking forward to you next visit in our city. Jean-Marc Guillamot - General Manager
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Fort McMurray, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 March 2012

Would not reccommend the hotel very disappointed, promises a lot but delivers very little. Much nicer hotels and long stay accommodations available. Book at you own risk. :-)

  • Stayed February 2012, travelled on business
    • Value
    • Location
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Helpful?
5 Thank Clearwatersuxed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 February 2012

I have stayed at the Clearwater on a number of occasions during the past year or so, with the most recent being a three-night stay starting January 24, 2012. I do not necessarily think that a business trip to Fort McMurray is high on my favorite things to do; however the experience of a stay at the Clearwater certainly makes the trip as enjoyable as it can be.

The staff is very personable and has always been very helpful and I have never been treated with nothing but the utmost respect by all people working at the Clearwater. In every instance, check in has been a breeze, never taking any more than a few minutes. The rooms, as is the rest of the hotel, are always kept very clean. The suites are mainly comprised of a general living area (kitchen and living room) and a separate bedroom. Amenities include a fireplace in the living room, free internet service and what I would consider one of the comfiest beds that I have ever slept in. Which is surprising considering that this is, after all, a hotel. Stays at the Clearwater include a free daily continental breakfast. I consider the Clearwater the best place to stay at, while in Fort McMurray and it has always been and continues to be my favorite hotel in the city.

  • Stayed October 2011, travelled on business
    • Value
    • Location
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Helpful?
4 Thank edgeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Mcmurray
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2012

Hotel is right beside the highway, so it's super noisey, service was horrible!!! Go in expecting nothing and no service and you'll be fine. All the oil patch work live there so if you are looking for a party hotel with a bunch drunks whooping it up the Clearwater is perfect. I would recomend avoiding this hotel the pooulan hotel or sawridge is much better. Breakfast at the hotel is a joke, verse the hot breakfasts at the other hotels.

Room Tip: All the industrial trucks park there and they beep loud when the back out in the morning.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mr5star_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanMarcGuillamot, General Manager at Clearwater Suite Hotel, responded to this review, 27 February 2012
Dear Guest. I am sincerely sorry your most recent stay did not met your expectations. The practicality of our location has been usually mostly appreciated by our guests, and I am sorry we could not have moved you to a quieter room. As suggested through another review, and upon availibility, we are most happy to relocate any guest to a quieter Suite on another side of the property.
Indeed our full Kitchenette Suites having all the comfort of a "home away from home" are most appreciated by all our guests. With the Oil Sands being the biggest industrial work zone on the planet at our door step, I could not contradict you by denying that any activities related to this massive undertaking are not in fact taking place. The Oil Sands is a 24 hours, 7 days a week, 365 days project complemented by work crews and road traffic which are scheduled on different shifts. But to alleviate any issues guests may have in relation to safety and comfort, we do have discreet on site security patrolls inspecting our room corridors and are instructed to quiet down any disturbances if any.
As stated above, our Suites have all the comfort expected inclusive of a full commercial fridge, stove top, diswhashers, sink etc... making very practical for anybody to cook their own daily meals. But understanding time is short in this very active work environment, and in addition of the these amenities listed above, we do offer a light Hot Continental Breakfast for guests in a hurry with a choice of Cold cereals, Juice, Baked Goods, Fresh Fruit Salad, Hot Eggs and proteine and other related Breakfast items.
We have and will continuously strive to get the highest guest service rating possible and we were most proud to once again this year have 2 of our Team Members been nominated for the annual coveted Hospitality Tourism awards.
I would certainly hope you would give us a second chance to make the right "First impression" and to be of further assistance on your next visit. Jean-Marc Guillamot-General Manager.
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Buenos Aires, Argentina
Level 5 Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 November 2011

I should start by clarifying that Fort McMurray is a place that you will go only if you have to. Having said that, I will add that this is one of the best choices in hotels, if not the first
“Downtown” is not really more than a couple of blocks, with a supermarket, a little mall and a casino being the center of it. Clearwater is right there. You cross the street and you have the supermarket to your right, and the mall in front of the lobby. Really great location, given the circumstances
Rooms are large. They have 1 TV, coffee machine, microwave, fridge, kitchenette, dish washer, air extractor. Also in the bathroom (shower pressure is pretty good) they have wash and drier machines. They will provide you with powder and other implements in small amounts and, if you are not going to stay longer, they will be helpful. Very good lights in the bathroom, however parts of the room should have more lamps; the further desk from the door was literally dark as night, no reading light or any other option for that matter.
One thing on apparently every hotel in the area, they don’t have safe-deposit boxes, which for me is a security basic device every hotel should have…
Internet was free in the room as worked a little better than the other hotel I stayed at, the Franklin Suites. Air conditioning seemed difficult to manage. Sometimes I set the heat at full blast and it was still cold (outside only -17; would not like to imagine a -40 temperature)
They have a small Jacuzzi and only one treadmill, which was always occupied.
Topic restaurant: what a lie. There is no restaurant, just a place where they have a couple of finger food options. Continental breakfast is ok (but not fancy in any way, just basic)
Staff was ok. Not friendly, not rude either. I appreciated however, that having arrived at 1PM and being the check in at 3PM, they let me do it at 2PM. In any way, it happened when I told them I had just arrived from a 30 hour journey, did not come naturally from them, which happens in other cases (remember Rome’s hotel hospitality and comparing this is so frustrating and poor).
Still if you have no choice than to stay in a Fort hotel, I would say this is it. Cannot add “enjoy” though… good luck :)

Room Tip: Try rooms not close to ice machines and in higher floors. If you have trouble with highway car noise...
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeanMarcGuillamot, General Manager at Clearwater Suite Hotel, responded to this review, 2 December 2011
Thank you for your most valuable feed back. Obviously we have just barely met your expecations which do not meet our standards as we hope all our guests receive from our Team Members an above at par "great experience". This will be discussed with all concerned.
I have reviewed your comments and will work with our Chief Engineer to improve lighting and Heat/cold concerns related to your particular assigned room. We are in the process to finalyze a Lease agreement to welcome in our Lounge a reputable restaurateur who will improve our food fare with important physical improvments to our existing food facility.
Rest assured, we do take your comments at great value for us to continously be the First Choice of Any Travellers coming to Fort McMurray. Jean-Marc Guillamot -General Manager.
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Additional Information about Clearwater Suite Hotel

Property: Clearwater Suite Hotel
Address: 4 Haineault St, Fort McMurray, Alberta T9H 1R7, Canada
Region: Canada > Alberta > Fort McMurray
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Fort McMurray
#2 Green Hotel in Fort McMurray
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Clearwater Suite Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
In the midst of downtown's business sector, Clearwater Suite Hotel is Fort McMurray's most beloved full service, all-suite hotel. Stay for a day, a week or as long as you like in a spacious hotel suite featuring all the comforts you need including a kitchen and free wireless hi-speed internet. Enjoy the fitness centre, whirlpool, or relax with a massage at Stillbrook Spa. Guests enjoy heated underground parking and a Fully Licensed Lounge. Consider having your next meeting at Clearwater Suite Hotel. The largest shopping centre in the area and the excitement of Boomtown Casino are all within easy walking distance. ... more   less 
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Also Known As:
Clearwater Suite Hotel Fort McMurray, Alberta, Canada

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