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“Greasy and slow”
1 of 5 bubbles Review of Jax Grill & Lounge

Jax Grill & Lounge
Certificate of Excellence
Cuisines: American, Bar, Canadian
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Business meetings, Child-friendly
Dining options: Lunch, After-hours, Brunch, Breakfast, Dinner, Free Wifi, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: Located in the Podollan Inn & Spa, Jax Grill & Lounge is decidedly different from the traditional hotel dining room. Perfect for relaxing and enjoying breakfast,lunch, dinner, cocktails or gathering after a long day. Our elegant ambiance offers plush leather furniture. Jax's showcases a new and innovative menu and offers a large selection of martini's, spirits, wine and ale. Join us and taste the difference.
Edmonton, Canada
2 reviews
“Greasy and slow”
1 of 5 bubbles Reviewed 21 April 2014

My dinner was greasy and disgusting, service very slow and servers were rude and I never heard to much coarsing before.

Visited April 2014
Helpful?
Thank APC5370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PodollanGM, General Manager at Jax Grill & Lounge, responded to this review, 8 May 2014
On behalf of the entire Podollan Inn & Spa and JAX Grill & Lounge service teams, we want you to know that we take your comments to heart. When looking at the two reviews that you contributed to Trip Advisor, they were both about our hotel and restaurant & lounge, we are sorry that neither guest experience was as delightful as we had intended. We are in the hospitality business. Our goal is to provide our guests with great experiences. Being able to create a relationship that is a trusted one, is at the core of our existence. That is why it was so difficult for us to read your review. What you describe about attitude and service is not what we have built a superior reputation on. It is not the norm, nor will it ever be.
Sharing your review with our team has made them even more vigilant in delivering a great guest experience. We hope that your last stay will not truly be your last and that you will give us another try. We are at your service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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189 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“best part of my day”
5 of 5 bubbles Reviewed 18 April 2014

the servis at jaxs was what i looked forward to after my long nights of work. the food was amazingly good and i look forward to the next time im here

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank seriousdave420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort St. John, Canada
1 review
“Service Staff”
5 of 5 bubbles Reviewed 17 April 2014

During my stay at the Podollan GP, I experience incredible service and friendliness frrom the Staff of Jax restuarant and Lounge.

Especially Diana, Beverly, Kendra, Maia & Kimmy.

Thanks!

Jennifer

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grande Prairie, Alberta, Canada
Level Contributor
52 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Have your waitress repeat you order”
3 of 5 bubbles Reviewed 10 April 2014

This is a very nice place it is clean but a bit small we had a large group beside us and it was very loud. Food was OK but service was very slow and when our food finally came we were missing an order of Prawns. The waitress said the cook forgot to cook them but, I believe she forgot to order them. Then when the Prawns showed up they might as well have kept them my wife refused to eat them. It has been about 2 years between visits and it will most likely be another 2 before I go back.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Dale T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Terrible service”
1 of 5 bubbles Reviewed 26 March 2014

Dinner service is absolutely terrible. The girls will walk around andsing rather than attend to their guests.

Visited March 2014
Helpful?
Thank Nam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PodollanGM, General Manager at Jax Grill & Lounge, responded to this review, 8 May 2014
We are sorry that you didn't find our servers attentive. I want to assure the readers that this is not the normal response to our service and have brought this review to the attention of the entire service team at JAX.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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