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Holiday Inn & Suites Grande Prairie - Conference Centre
Ranked #12 of 25 Hotels in Grande Prairie
GreenLeadersBronze level
Reviewed 3 August 2014

We stayed over the weekend with our baseball team. The front desk staff was very friendly and helpful, rooms were clean and well maintained, Seasons restaurant had excellent food for breakfast, lunch and supper (although a little pricey). Our only complaint is that after being out all day at the ball diamonds a few of our rooms were not cleaned, and we had been gone for at least 10 hours. We called and had ours made up that evening but others in our group just left it and did not complain. This was an unfortunate blemish on an otherwise amazing stay in Grande Prairie.

The pool is small with no water slide, but still fun. The lobby is nice and has coffee and fruit our for guests. The rooms have nice linens and pillows. There is a microwave and small fridge in the room which is nice. We did not use the coffee maker, but there is one.

  • Stayed: August 2014, travelled with family
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    • Cleanliness
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Thank TinkToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenHIGP, Manager at Holiday Inn & Suites Grande Prairie - Conference Centre, responded to this reviewResponded 4 August 2014

Dear Valued Guest,

Thank you for spending your time to give us a kind feedback on your recent stay. It’s pleasing that you remarked our friendly staff, our full hot buffet breakfast at our Season on forty restaurant and our pool. I sincerely apologize for not exceeding your expectations since your rooms were not cleaned on time. I will make sure to share your comments with our housekeeping manager. We appreciate being notified of areas we can improve on and will do our best to do so.
During your next stay, we hope you will be able to take advantage of our renovated guest’s rooms and our new menus at Season on forty.
We enjoyed having you here, and definitely look forward to your next visit. It was our privilege to be of service to you and thank you again for your wonderful comments.

Sincerely,

Saleem Khataibeh
Assistant General Manager

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67 - 73 of 139 reviews

Reviewed 10 July 2014

The assistant manager really stepped up this week and made a stressful situation a breeze. My credit card was declined and my debit card wasn't available. I had a rental car and could have slept in it!! Anyways, the AM let me have my booked room. Credit issues were resolved first thing in the morning.

Thanks again for the understanding. I always stay in Holiday Inns, now I know why.

Gerry

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank ghuizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenHIGP, Manager at Holiday Inn & Suites Grande Prairie - Conference Centre, responded to this reviewResponded 14 July 2014

Dear Gerry Ghuize,

Please accept a huge thank you from all of us here at Holiday Inn & Suites in Grande Prairie! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. and thank you for your loyalty with Holiday Inn brand.

We look forward to welcoming you again during your next visit in Grande Prairie.

Sincerely,
Saleem Khataibeh
Assistant General Manager

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Reviewed 5 July 2014

My friend and I stayed at this Holiday Inn as we were going to the Spa. our room was very comfortable and spacious. We enjoyed room service and also ate at the Seasons restaurant. The staff was so friendly and helpful. My girlfriend had forgotten her toothbrush, and after we called the front desk they were there with a care package within five minutes!!! We will definitely return to this hotel.

  • Stayed: May 2014, travelled with friends
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Thank LovetoTravel9308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenHIGP, General Manager at Holiday Inn & Suites Grande Prairie - Conference Centre, responded to this reviewResponded 7 July 2014

Thank you for taking the time to share your experience! We are happy to hear that you enjoyed our hotel and restaurant and that our staff and "Forget Something" program were able to make your exprience memorable,
Looking forward to your next visit in Grande Prairie!

Genevieve Rioux
General Manager

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Reviewed 1 July 2014 via mobile

My husband and I stayed at the Holiday Inn and Suites for a romantic evening away and it was fantastic! We had a jucuzzi suite it was reasonably priced with a great spa and restaurant attached. The Sunday brunch was fantastic and the late check out is so handy!! It is very clean absolutely everywhere including the pool and hot tub. This was our second time staying and we hope to go back and stay again very soon!

Stayed: June 2014, travelled as a couple
Thank Melissa1320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenHIGP, Manager at Holiday Inn & Suites Grande Prairie - Conference Centre, responded to this reviewResponded 3 July 2014

Dear Valued Guest,

Thank you for the fantastic review and wonderful comments! We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued customers and appreciate your continued patronage. We look forward to seeing you again soon!

Kind regards,

Saleem Khataibeh
Assistant General Manager

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Reviewed 9 June 2014

We had a great stay at this Holiday Inn. The room was very clean and comfortable. I am thankful for nice smelling amenities in the room, since I had forgot my lotion. Little things that is always appreciated.

The staff was very friendly and helpful. And the restaurant, Seasons on 40, was expensive, but amazing!

  • Stayed: June 2014, travelled as a couple
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1  Thank thradia2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenHIGP, General Manager at Holiday Inn & Suites Grande Prairie - Conference Centre, responded to this reviewResponded 11 June 2014

Dear thradia2012,

Thank you for spending your time to give us a kind feedback on your recent stay. We greatly appreciate your recognition for our staff, our rooms and our Season on Forty Restaurant. Certainly we have passed this on to our employees. We are looking forward to welcoming you again during your next stay in Grande Prairie.

Sincerely

Saleem Khataibeh
Assistant General Manager

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Reviewed 1 June 2014 via mobile

I stayed here on business for two nights. The experience was pretty good. The bed was comfortable and the hotel was very quiet. The shower was function able but it definitely was showing some wear with the shower head being a bit loose. The wifi was awesome as it had one dedicated to each room. Also the tv was great service with Optik TV from Telus... again dedicated to the room.

Stayed: May 2014, travelled on business
Thank D4Soucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenHIGP, General Manager at Holiday Inn & Suites Grande Prairie - Conference Centre, responded to this reviewResponded 2 June 2014

Dear D4Soucy,

Thank you for spending your time to give us a kind feedback on your recent stay. We greatly appreciate your recognition for our rooms and high speed internet. Certainly we have passed this on to our employees. We are looking forward to welcoming you again during your next stay in Grande Prairie

Sincerely,

Saleem Khataibeh
Assistant General Manager

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Reviewed 31 May 2014

After reading so many positive reviews I decided to give this hotel a try and it was a major disappointment. The hotel is in a very busy corner so traffic noise was incredibly loud. My room was quite far from the elevator due to the design of the hotel. The room was ok but nothing special. There was quite a bit of hallway noise throughout the evening. The front staff were friendly but really didn't give much information about the hotel. I had to search out most things on my own. I'm still not sure if there was a breakfast there. I would not stay here again.

  • Stayed: May 2014, travelled on business
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Thank wolfden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenHIGP, General Manager at Holiday Inn & Suites Grande Prairie - Conference Centre, responded to this reviewResponded 2 June 2014

Dear Wolfden,

Thank you for spending your time to give us a straight and detailed feedback, the satisfaction of our guests has highest priority. We truly apologize for the inconvenience which you experienced from the noise, all you observations were shared with our Managers and our staff who are taking the necessary steps to prevent those occurrences in the future.

Sorry for the inconvenience and thank you for your review, if some day you come back to Grande Prairie? Holiday Inn & Suites we would be very pleased to have the opportunity to show you that our deepest concern is our guest’s satisfaction. We hope you will give us a second chance to convince you with a better service.

Please feel free to contact me for any future reservation or any concerns

Sincerely,

Saleem Khataibeh
Assistant General Manager
Email: agm@higrandeprairie.com

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Additional Information about Holiday Inn & Suites Grande Prairie - Conference Centre

Address: 9816 107 St, Grande Prairie, Alberta T8V 8E7, Canada
Phone Number:
Region: Canada > Alberta > Grande Prairie
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Grande Prairie
#3 Business Hotel in Grande Prairie
Price Range: £85 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Grande Prairie - Conference Centre 3*
Number of rooms: 145
Official Description (provided by the hotel):
Just the Place for You! Welcome to the Holiday Inn & Suites Grande Prairie-Conference Centre, located in Grande Prairie, Alberta. Conveniently located minutes away from the airport and city centre. What is Waiting for You? Treat yourself to comfort and impeccable service at the Holiday Inn & Suites Grande Prairie-Conference Centre. Our spacious guest rooms offer all the amenities you need, whether traveling for business or pleasure. Our complimentary airport shuttle service makes the beginning and end of your stay a breeze. We also offer complimentary outdoor as well as heated underground parking space for the duration of your stay. With over 10,000 sq.ft. of meeting space, on site restaurant and lounge Seasons on Forty, Mirage Spa, 24hrs state of the art fitness room and indoor pool and hot tub, there is really no reason for our guests to step out! ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Grande Prairie
Holiday Inn Grande Prairie
Grande Prairie Holiday Inn

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