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“Family Vacation in the Mountain”

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Fairmont Jasper Park Lodge
Ranked #7 of 17 Hotels in Jasper
GreenLeadersSilver level
Reviewed 19 January 2012

I had a conference in the hotel and brought my family with 3 young children. From the time we checked in and thru the stay my kids had fun (and if they have fun we the adult can have fun.) The staff was very kids friendly and always very helpful. The kids got prizes from the treasure chest twice a day. Had their own menu to eat from. Since they are all 5 years old and less, they ate free, (6-12years old eat half price.). They had a game room to run around in the main building. They enjoyed the outdoor warm swimming pool. The hotel had lifejackets for them. Not many places you can enjoy outdoor pool at -15C. The kids refused to get out of the water.
In the room we had a curtain to open to keep an eye on the kids from the main bedroom. The hotel is a short drive from the town. We went there only once as it was cold that weekend. We had all we need in the hotel resort. I would certainly recommend this place to families.

  • Stayed: November 2011, travelled with family
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Thank SamEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Public Relations Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 20 January 2012

Thank you Sam for your lovely review of our hotel! We are definitely a family friendly resort and look forward to having you and yours back soon. Sincerely, The Fairmont Jasper Park Lodge

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3,399 - 3,405 of 4,145 reviews

Reviewed 16 January 2012

We took our family to the Jasper Park Lodge over Christmas in the hope of enjoying a proper 'winter wonderland' getaway. First, the good: I can't say enough about the quality of the service we received. The staff, particularly on the bell desk, are terrifically cheerful and attentive. No request seemed to be too much trouble. The outdoor pool was great fun, and a big hit with the kids, as was the skating area on the lake. The (sort of) bad: We paid a premium for lakefront room which was exceptionally spacious, but also surprisingly dark with overly worn and tatty furnishings. The lodge itself is terrific, but the many family-oriented programs that were part of the Christmas promotion were kind of a letdown (the teen hangout was a rundown room with a single Xbox game, foosball table and shuffleboard; and the pool table and ping pong tables should be chucked in the landfill. The children's play room is good, if dark.) The children's christmas hangout was also a bit flat and disappointing. Finally, the ugly: Food prices at the Jasper Park Lodge are ridiculously high, even for a major tourist destination. We thought the 'special event' meals organized for Christmas were delicious and not unreasonably expensive. However the 'regular' meals were ridiculously costly. Our first night there we took our two children to the 'casual' emerald lounge for a simple dinner of unimpressive burgers and sandwiches and paid more than $100. If you're travelling with kids we suggest you plan to eat in town (you'll need a car or a taxi, as the Lodge doesn't have a shuttle), bring some of your own snacks or fill up at the excellent breakfast buffet so you don't feel gouged by high food prices the way we did. Overall we enjoyed our stay at the Lodge, but I doubt we'll stay there again if we return to Jasper.

  • Stayed: December 2011, travelled with family
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2  Thank shari30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Public Relations Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 2 February 2012

Hello Shari30, thanks for your review. Christmas is a magical time for us here at The Fairmont Jasper Park Lodge and we're happy you were able to share it with us. We were however disappointed to read that some areas of the resort did not meet your expectations. We are committed to continuing to invest into the resort to meet the needs of all of our guests including making updates to guest rooms. Your comments are valuble to us as it gives us an opportunity to make improvements. Sincerely, The Fairmont Jasper Park Lodge

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Reviewed 13 January 2012

What a great place to get away with all the luxuries you desire!

Great food, and charming atmosphere. I love the private cabins and luxuries bathroom. The pool was a favourite for the kids, and the change rooms were very clean (which is really important). The kids room was fun, and we enjoyed the yoga at the art gallery. Very unique experience. I only wish we had more time to enjoy all the amenities.

The front desk service left a lot to be desired, and they need to work on putting the customer first. Even simple questions and requests take a very long time. It felt like I was interrupting the staff.

Room Tip: The cabins are fantastic...make sure you ask for one with a view and close to parking.
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  • Stayed: May 2011, travelled with family
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Thank Tonya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2012

My husband's Christmas party was held here in January 2012. The location is beautiful but a bit of a trek from the Jasper townsite. What you gain is easy access to the sort of things you go to Jasper for anyway - mountains, trails and animals. We got an upgrade to a room where the rack rate was over $700. No we didn't pay that and I'm really glad for it. The room itself was gorgeous but was starting to look a bit tatty. The beds were far too soft. The bathroom was stupendous! Best hotel bathroom ever for a nice soak.

The food was excellent; the service was out of this world.

All that being said, I don't think I'd spend my money on this hotel. It's great on someone else's dime.

  • Stayed: January 2012, travelled with friends
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2  Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2012

We were on our honeymoon and not only did they upgrade us for free, but we were also treated to some honeymoon 'goodies' in our room. The staff were so friendly. They went above and beyond to live up to their mission statement. Huge fan of the Fairmont.

  • Stayed: December 2011, travelled as a couple
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Thank amykatparsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Public Relations Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 16 January 2012

Congratulations on your recent wedding - we are thrilled that you stayed with us for your honeymoon! We look forward to welcoming you back to The Lodge and to our many other Fairmont properties in the future. Sincerely, The Fairmont Jasper Park Lodge

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Reviewed 11 January 2012

JPL is a favorite destination for-sure. We go once every winter and summer. Love the lodge and the atmosphere. lots of areas for walking and or skating. Outdoor warm pool is just whats needed after a long day. Spa and meals are very good. Cabins are our favorites and staff is so attentive.

Room Tip: upgrade to a cabin, ask for one facing the lake.
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  • Stayed: January 2012, travelled with family
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Thank sunnyalberta27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2012

Our family stayed at Jasper Park Lodge August 2011. Jasper is absolutely beautiful! This resort is placed directly in the middle of unspoiled beauty! The mountains to the right, pretty lake in the middle and golf course to the left. Flowers and green grass surrounding the resort.
Beautiful outdoor pool and restaurants with a gorgeous view! Our family rode bikes on the trail around this resort-lovely. The concierge were very helpful in assisting us with a white water rafting experience that would be suitable for everyone in our family(three boys aged 19,17,15)
The spa, hairs salon and shops were very nice to have access to while staying JPL.
Loved JPL and Jasper so much that a second visit is definitely something we would like to do.
JPL is considerably more expensive than other hotels/resorts but is an experience not to forget!

  • Stayed: August 2011, travelled with family
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Thank Erikjonahluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Jasper Park Lodge

Address: 1 Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
Price Range: £143 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Official Description (provided by the hotel):
Situated in Alberta's magnificent Jasper National Park, a UNESCO World Heritage Site, the iconic Fairmont Jasper Park Lodge resort invites you to experience our Great Canadian Lodge, surrounded by nature and abundant wildlife. Fairmont Jasper Park Lodge is a 700 acre year-round luxury mountain resort which wraps around the shores of pristine Lac Beauvert and Canada's #1 Golf Resort Course. The resort's charming village of cedar chalets and Luxury Signature Cabins, all connected by picturesque paths, offer guests unique access to explore the natural environment surrounding the resort. ... more   less 
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont

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