We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Just Ok, Not up to normal Fairmont standards” 3 of 5 bubbles
Review of Fairmont Jasper Park Lodge

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Fairmont Jasper Park Lodge
Ranked #6 of 16 Hotels in Jasper
GreenLeadersSilver level
Calgary, Canada
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Just Ok, Not up to normal Fairmont standards”
3 of 5 bubbles Reviewed 24 March 2014

Let me start off by saying the location is stunning. The resturants are ok but the staff is slow.
I stayed in a Jr Suite in the Grant House building, and felt like I stepped back into the 70's. The room was large with a wood burning fireplace. The carpet in the front room was in desprate need to be replaced. The bathroom had pink mold around the tub and the tile floor was cracked and pinched your feet if you did not have socks on. I have been told by people working there that the rooms are being renovated, but it seems odd that the Fairmont would let the rooms get this bad.

  • Stayed March 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shaun O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, 26 March 2014
Dear Shaun O
Thank you for taking the time to write a trip advisor review about your recent stay with us. We are pleased you were able to enjoy our location and surroundings. To hear that your stay in our historic Grant House did not meet your expectations is very disappointing. The challenges you faced with your guest room are not our standard nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention. We hope you will give us another opportunity to show you the quality hospitality and accommodations we are known for and proud of. Sincerely, The Fairmont Jasper Park Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,542 reviews from our community

Traveller rating
    1,292
    860
    670
    461
    259
See reviews for
924
1,733
69
240
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (817)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Edmonton, Canada
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

Spent the weekend at JPL. The cabin we were assigned was small but clean. It was close to the lodge and the pool. The pool is stunning and is my favourite part of the property. I decided to spoil myself and get an hour massage. There was a $20 off coupon issued when I checked in. Definitely the most expensive massage I have ever had, but by far it was the BEST massage of my life! It was AMAZING! The new steam room and sauna were also a nice way to unwind. Can't think of a resort that is more Canadian. Enjoyed reading the newspaper by the large fireplace in the lobby with a press of coffee.

Room Tip: Ask for a cabin closer to the lodge
See more room tips
  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Anthony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, 24 March 2014
Dear anthonyjames_f,
Thank you for having chosen our hotel for your most recent trip to Jasper and sharing your feedback on Tripadvisor! It is a pleasure to hear that you enjoyed your stay, making use of some of the great facilities we have to offer, especially the fireplace in the Emerald Lounge! It is a great encouragement for the entire team to receive such positive words. Sincerely, The Fairmont Jasper Park lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 March 2014 via mobile

It's a good thing they have a sale on this weekend, it takes a bit of the sting out of it. This isn't so much of a resort as a massive cluster of buildings beside a lake. The "cottages," more like apartment buildings with faux log siding, are so jammed in together that if you aren't one of the first to arrive, you will have to walk or valet almost an eight of a mile from your vehicle to your room. The room is nothing special, the matchbox sized bathroom needed remodelling last year, I don't like grimy grout. I had to phone tech support in India to get the wi-fi working properly. TV programming sucks, curious about the pay per view porn, before I knew it, I had a $24.00 charge added to my room, there was no click here if type of step to confirm you wanted to enter a pay per view site, fortunately the front desk had no problem removing that charge. I'm not going to waste any more money in the restaurant, so I can't comment on those services, I just want to get out of here as soon as possible and go somewhere less expensive.

  • Stayed March 2014
    • 1 of 5 bubbles
      Value
Helpful?
Thank Charles_Sleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, 26 March 2014
Dear Charles Sleep,
We appreciate and thank you for taking the time to review your recent stay with us. Please accept our most sincere apologies for the challenges you faced during your stay. While we are different from most Fairmont Hotels & Resorts, being one of the only cabin based properties, situated on over 700 acres of breathtaking surroundings we still feature all the modern amenities our guests have come to expect. We know how important convenience is to our guests and can agree that parking right out front of your cabin can be a challenge, our dedicated bell team would be more than happy to assist with parking. With the large property, full internet coverage can also cause some understandable frustration. We are happy our 24 hour help desk was able to assist. We hope to have the opportunity to welcome your return in the future. Sincerely, The Fairmont Jasper Park Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

JPL has the best location in the park and the setting allows you to lose yourself…Yes, you walk from a quiet cabin to the main lodge - and that allows you to enjoy the sights even more. Beautiful warm pool to enjoy the great outdoors; clean, updated gym and shower/sauna/steam facilities and friendly staff wanting to make your stay enjoyable…especially the concierge - Jordan!

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nata_a_winnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, 24 March 2014
Dear Nata_a_winnipeg,
Thank you for your positive review. It is a pleasure that you enjoyed your vacation and appreciated the features of our property such as the pool, sauna and gym. Our teams strive to ensure every guest feels cared for during their stay. It is always a pleasure to hear that this is being recognized. We will pass on your kind comments to Jordan! We hope to get the chance to welcome you back in the near future. Sincerely, The Fairmont Jasper Park Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 22 March 2014

The location is fabulous and size of the cabins where great. However we ate at the Pub and it was very disappointing. Awful overpriced bar food with poor service.
Room service breakfast was not much better.
The newly renovated change rooms for the pool where nicely done, however the steam room was out of order.
The walls are very thin. We heard a barking dog most of the evening.
Wood burning fireplace a nice feature.
Wanted to use the kettle, but it had mold on the element.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mickey6928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, 24 March 2014
Dear Mickey6928,
Thank you for your review of your recent stay with us. We are delighted that you were able to enjoy our location and accommodations. I regret that there were some points during your stay which were not to your full satisfaction and can assure you your comments will be passed on to the respected departments. Sincerely, The Fairmont Jasper Park Lodge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 March 2014

My husband, baby boy and I got away to Jasper Park Lodge as a mini vacay/anniversary celebration. The staff stood out for us because the instant we got to our room we got a call from the ladies up front welcoming us and checking if our room met our expectations. That in itself was optimal performance in customer service.
I had booked a room with 2 beds and thought it would have been good with our baby but at second thought I figured I would ask if any single king beds were available. Well they went out of their way and checked to see if a room with a king bed was free we were offered an upgrade to a lake view cabin which totally enhanced our trip. Even the valet guys were awesome they brought all our stuff to the new cabin and offered my son a toy from the giant toy chest (which he loved ).
The view from our cabin was spectacular! The only thing I would suggest to Fairmont is that the rooms could use a little more attention when it comes to cleaning but apart from that it was a great stay out beds were comfy, the room was warm and cozy. The first night we had dinner in the main lodge building, the food was good but it wasn't hot. It seemed it was cooked and brought from another building, maybe that's why it wasn't warm. My son did enjoy his spaghetti though. Again the service was great there also.
Day 2 we ate in the town of jasper.
Overall we were impressed with the staff and the surroundings. It's in a gorgeous location that can't be beat.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DemiGordo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, 27 March 2014
Dear DemiGordo
Thank you very much for your positive review. Our teams have been working extremely hard to earn reviews such as yours and we really do appreciate the feedback. We hope to get the pleasure of welcoming you and your family back in the near future! Sincerely, The Fairmont Jasper Park Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chilliwack, Canada
Level Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 18 March 2014 via mobile

Stopped overnight on the way back from Edmonton to BC. Enjoyed the property very much. The old pictures and history around the room and main building was great to see and original.

The feeling was great and we loved the fact it was not overcrowded. Rooms were great along with the service.

Food was not as good other Fairmont's we have stayed at.

Loved the different lodge feel to the property and really looking forward to visiting again soon.

It was a pleasant surprise and exceeded what we thought it was going to be. Might just my new favorite Fairmont Property!

Stayed March 2014, travelled with friends
Helpful?
1 Thank Fox T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, 24 March 2014
Dear KevinAimee,
Thank you for your positive review. We are pleased you were able to enjoy the historic nature of our property! We hope to welcome you back in the near future. Sincerely, The Fairmont Jasper Park Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Jasper hotels
0.9 mi away
Crimson Jasper
Crimson Jasper
#2 of 16 in Jasper
4.0 of 5 bubbles 317 reviews
0.9 mi away
Sawridge Inn and Conference Centre Jasper
0.8 mi away
Marmot Lodge
Marmot Lodge
#5 of 16 in Jasper
4.0 of 5 bubbles 830 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
Mount Robson Inn
Mount Robson Inn
#4 of 16 in Jasper
4.0 of 5 bubbles 1,385 reviews
1.0 mi away
BEST WESTERN Jasper Inn & Suites
2.5 mi away
Pyramid Lake Resort
Pyramid Lake Resort
#7 of 16 in Jasper
3.5 of 5 bubbles 566 reviews
Show Prices
Show Prices
Show Prices

Been to Fairmont Jasper Park Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont Jasper Park Lodge

Property: Fairmont Jasper Park Lodge
Address: Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Official Description (provided by the hotel):
Surrounded by snow-capped peaks and sparkling lakes, The Fairmont Jasper Park Lodge welcomes you to the Grand Rocky Mountain Lodge Experience. The charming cabins and rustic elegance make it the embodiment of peace, tranquility and natural beauty. Enjoy great golf, a luxury Spa, spectacular outdoor adventure opportunities, uncrowded ski slopes and fine cuisine at The Fairmont Jasper Park Lodge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Southall Travel, Odigeo and TravelUp so you can book your Fairmont Jasper Park Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing