I've stayed at the JPL lodge a couple times and I have to say, each time I'm a little more disappointed. The last time was for my Mom's 65 birthday and I was treating her and a friend to a weekend at JPL. I pre-booked massages and specifically asked for female therapists at the time of booking. My mom is called up and it's a male therapist which was incredibly uncomfortable for my Mom. The spa is supposed to provide light refreshments and when we went to wait for our treatments to begin, we were hoping to have a cup of tea, or coffee, and there was nothing in the spa lounge to drink. I asked about this and got a snarky response "you are welcome to order from the menu"! Then we had dinner at the Moose's Nook, the food was good, but the portions were so tiny, that the mashed potatoes underneath the tiny steak was pretty much non-existent. Very disappointed. I wrote to the JPL manager and let them know this and after dropping over $1200 on the weekend, I did not get a call, or a response to my email. That will be the last time I spend one penny at JPL...and you have the manager to thank for that!
I do want to point out that the service we received in the Moose's Nook was exceptional. Our waiter was attentive and understanding when I told him he needs bring out more potatoes' for my mother's steak and I don't expect to be charged for it. To which he agreed.
My message to JPL, when you have clients spending the kind of money it takes to fully experience what JPL has to offer, responding to complaints should be a priority.
- Official Description (provided by the hotel):
- Surrounded by snow-capped peaks and sparkling lakes, The Fairmont Jasper Park Lodge welcomes you to the Grand Rocky Mountain Lodge Experience. The charming cabins and rustic elegance make it the embodiment of peace, tranquility and natural beauty. Enjoy great golf, a luxury Spa, spectacular outdoor adventure opportunities, uncrowded ski slopes and fine cuisine at The Fairmont Jasper Park Lodge. ... more less
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- Also Known As:
- Fairmont Jasper Park Hotel Jasper
- Jasper Park Lodge
- Fairmont Jasper Park Lodge Jasper
- Jasper Fairmont