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“Rockies Trip”

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Fairmont Jasper Park Lodge
Ranked #8 of 17 Hotels in Jasper
GreenLeadersSilver level
Reviewed 24 June 2014

Very expensive hotel for both the room charges but also food & beverage. There are no alternative hotels of this calibre in the area.
The scenery is spectacular and local outdoor activities were great.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Charles Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 24 June 2014

Dear Charles Y,
Thank you for writing a review of your recent stay with us. We are happy you were able to enjoy the scenery and the great outdoors; however we are disappointed you did not find value in your meals or room accommodations. We pride ourselves on providing excellent value for the price and apologize this did not showcase during your stay. Thank you for choosing The Fairmont Jasper Park Lodge and we hope to welcome you back soon. Sincerely, The Fairmont Jasper Park Lodge.

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2,464 - 2,470 of 4,040 reviews

Reviewed 23 June 2014

Jasper Park Lodge has that certain "je ne sais quoi." I don't know why it's so cozy, comfortable, elegant, charming, scenic and lovely! This resort in the Canadian Rockies has most other world-class hotels beat. However, I don't want to say too many nice things about it so that it doesn't become too busy or commercialized. So, disregard the comments above, and don't go and enjoy this fabulous mountain spa retreat! The spa is fantastic, the service is excellent and it's so cool to see wait staff riding to the cabins riding bikes with huge trays on their shoulders.

Room Tip: Not a bad room or location anywhere. I've stayed here many times and all rooms and suites are gr...
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Stayed: June 2014, travelled on business
Thank MonikaDery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 24 June 2014

Dear MonikaDery,
Thank you for your positive review! We are thrilled you enjoyed your stay with us and got to experience the beautiful spa and friendly service. We look forward to your return. Sincerely, The Fairmont Jasper Park Lodge

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Reviewed 23 June 2014 via mobile

The location and view are outstanding. We stayed at the main lodge. The rooms and furnishings are dated but the atmosphere is a very relaxing lodge experience. That said, the staff are also "relaxed" and made mistakes that wouldn't have passed or even happened at another Fairmont. Concierge, bell, valet, house keeping, pool attendant and front desk could have all done much better. Faraz at the front desk was the most courteous and helpful staff member and made our last day there very memorable, and we left the place with a very good impression.

  • Stayed: June 2014
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2  Thank VivaPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 24 June 2014

Dear VivaPortland,
Thank you for your review. Please accept our most sincere apologies in regards to the staff you encountered during your stay. This is not the typical service we are known for. Within a Fairmont experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated. We will be sure to pass on your kind words about the service you received from Faraz. We would love the opportunity to welcome you back and show you the true Fairmont level of service. Sincerely, The Fairmont Jasper Park Lodge.

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Reviewed 21 June 2014

This was not the type of hotel to stay in with my unwell 87 yr old Mother. We were a bit of a distance from the main Lodge (where the restaurants etc are) and and as with many people staying there were up early to take a coach to our next destination. However we were not informed that it would be almost impossible to get the pick up vehicle in time to get to the Lodge for our breakfast before our journey. We had ordered the vehicle with plenty of time however it was a no show! This meant Mum and I had to walk back to the lodge, valuable time lost, only to find a big flight of stairs down to the restaurant ...no elevator!! Where was the elevator? .... at the far end of the main lodge where there are guest rooms!! So, by the time we got to the restaurant there was a queue of people waiting to be seated and very little time left. I politely asked the waitress if we could get Mum in quickly to eat as we had very little time before pick up!! "OH NO that is not possible!!"
A more senior member of staff saw our annoyance and did try to help by getting us a take out breakfast which wasn't particularly nice!
We had arrived late the evening before and dined in room so hadn't had the opportunity to check out the facility. It is a beautiful setting beside a beautiful lake and in warmer weather and not rushing to catch a coach it may be a lovely spot to stay at!! Sadly I was extremely disappointed at the lack of consideration for an elderly traveler, the slack service and unhelpful staff!!

Room Tip: If it is cold and you are older, perhaps take a room in the Main Lodge ...especially if it is only f...
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  • Stayed: May 2014, travelled with family
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1  Thank 53Jude209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 23 June 2014

Dear 53Jude209,
Thank you for taking the time to share your feedback. Please accept our most sincere apologies that the bell man did not come and pick you and your mother up. This is definitely not our standard and we can certainly understand your frustration. Kindly note we do offer rooms situated in the main lodge for guests with mobility issues. Overall your experience was not indicative of our normal level of quality and service and we again sincerely apologize. Your comments have been communicated to each of the concerned departments and we hope to welcome you back for a chance to create a more positive, memorable stay. Sincerely, The Fairmont Jasper Park Lodge.

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Reviewed 21 June 2014

This could have been a very nice place to stay, but they have a problem with their heating system that apparently has been going on for a long time.

The cottages are heated via an underground steam system and the piping surfaces underneath each cottage. Either the insulation on the piping has deteriorated, been chewed off by rodents, or has never been installed. Tremendous heat builds up underneath each cottage and radiates up through the floor, so you are going to be very miserable if you like a cool room. Turning off the heater has no affect.

The Fairmont's solution was to have us open all of the windows and turn on the fan. We were cooked alive. We asked the Fairmont to turn off the steam, but they have a policy that says the steam won't be off until the summer months. What?

Anyway, it looks like the Fairmont does not care, because they could easily correct this problem by insulating the steam pipes underneath the cottages, but they continue to let the problem linger.

Room Tip: Don't stay here during the spring.
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  • Stayed: June 2014, travelled as a couple
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3  Thank BigDoug25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 23 June 2014

Dear Bigdoug25,
Thank you for your feedback. We are concerned about the situation and would like to speak with you directly about your stay. Please email us at jasperparklodge@fairmont.com with your contact information and the title of your Trip Advisor review as the subject and we will get back to you as soon as possible. Sincerely, The Fairmont Jasper Park Lodge

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Reviewed 21 June 2014

We got upgraded to a junior suite, but it was not unlike many normal size rooms. I think we had a good view of Lake Beauvert and a little more privacy. The staff was great, and the dining choices are pretty good. We sat outside for dinner and could not have asked for a better view of the lake. There are many activities such as canoeing, cycle boats, kayaking, tennis, horseback riding and a top notch golf course. Of course there is plenty of opportunity for hiking. There is a free shuttle into Jasper if you do not rent a car. Wildlife abounds around the area, and the Lodge is also close to other lakes, waterfalls, etc. highly recommend this Fairmont.

  • Stayed: June 2014, travelled as a couple
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Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 23 June 2014

Dear Kay M,
Thank you for taking the time to review our property. We are thrilled you were able to take advantage of all the great things we have to offer! We look forward to welcoming you back in the near future. Sincerely, The Fairmont Jasper Park Lodge .

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Reviewed 20 June 2014

Arrived in room. Torn and dirty mattress, rusty bath, smelly room. Moved to other room which was very small and dark. Moved to other room which was bigger but so warm it melted plasters in a bag on the floor!
Beautiful location but terrible hotel

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
5  Thank Nicola O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 23 June 2014

Dear Nicolo o,
Thank you for your feedback. Please accept our sincere apologies in regards to your room accommodation. We can certainly understand the frustration this must have caused. While there is never an excuse for a lack of cleanliness and upkeep, we can appreciate that some areas of the hotel are older than others and would benefit from updated decor. As you touch on, we are in the process of addressing this through renovations and we hope for an opportunity to welcome you back to an updated room in the future. Sincerely, The Fairmont Jasper Park Lodge.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Jasper Park Lodge

Address: Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
Price Range: £171 - £386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Official Description (provided by the hotel):
Surrounded by snow-capped peaks and sparkling lakes, The Fairmont Jasper Park Lodge welcomes you to the Grand Rocky Mountain Lodge Experience. The charming cabins and rustic elegance make it the embodiment of peace, tranquility and natural beauty. Enjoy great golf, a luxury Spa, spectacular outdoor adventure opportunities, uncrowded ski slopes and fine cuisine at The Fairmont Jasper Park Lodge. ... more   less 
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont

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