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Fairmont Jasper Park Lodge
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Reviews (4,290)
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2,589 - 2,594 of 4,290 reviews
Reviewed 31 July 2014

The hotel location, restaurant facilities and above all the staff, are all excellent. The guest rooms however are in poor decorative order, dated and certainly not worth the $500 CAD we paid. Apparently there is a planned upgrade of the rooms which may make it the hotel it claims to be.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 1 August 2014

Dear Chris L,
Thank you for providing us feedback from your recent stay. We are thrilled you found our location, staff and restaurant facilities excellent. Please accept our apologies that your guest room did not meet your expectations . As you touch on, we are in the process of addressing this through renovations and we hope for an opportunity to welcome you back to an updated room in the future. Sincerely, The Fairmont Jasper Park Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

We stayed two nights at JPL followed by two nights at Fairmont Chateau Lake Louise. They were both very enjoyable but quite different kinds of places. The Chateau Lake Louise is certainly more elegant with a more exquisite location. JPL is off by itself with no other hotels nearby. JPL has less of the madding crowds. True, it is a fair distance from town but I considered that a plus. Our room was in the main lodge with a veranda with a view of the lake and the mountains. I used a certificate for a free room upgrade. The concierge booked a trip for us to Lake Maligne that included a lake cruise. We were picked up at the hotel and had a nice narrated trip with stops to look at very interesting places on the way to the lake. I suggest this trip if you have the time, it took about a half a day. The canoeing on the lake next to lodge was a treat and not expensive. The room was quite nice with none of the problems mentioned in some of the other reviews. The temperatures were moderate so no need for air conditioning, but I can understand that that could be a problem. The staff was courteous and helpful. I hope to go again next year and hope I can write another good review. Tip: join the Fairmont Presidents Club and the wii-fi is free, also you will have access to some special promotional deals.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank barts448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 31 July 2014

Hi barts488, thank you for sharing your experience with us! You're right - all of our properties, especially the Fairmont Banff Springs, Chateau Lake Louise and Jasper Park Lodge are unique and very different from each other. We're happy to hear that you enjoyed your trip to Maligne Lake and Spirit Island, and that you were able to take advantage of the canoes on Lac Beauvert. Thank you for sharing the tip about joining the Fairmont Presidents Club to get access to complimentary wifi! We hope to see you again in the future. Sincerely, The Fairmont Jasper Park Lodge

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Reviewed 30 July 2014 via mobile

The view was absolutely amazing from where we stayed it also offered a range of activities for different ages such as water sports, golf and horse back riding!!

We checked in and i must say all the main hotel was gorgeous not your regular fairmont hotel, but when we got to our cabin we found that there was no air conditioning and it was all quite old fashioned :(

The eating areas were also way over priced and breakfast was £20 ahead for a poor selection of food...

But on the other hand the pool was amazing and so was the surrounding area of Jasper there are some really good food places in the town!! ( i would recommend Evil Dave's Grill) despite its name its a lovely meal out

Stayed: July 2014
2  Thank Closimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 31 July 2014

Dear closimpson,
Thank you for taking the time to write a review of your recent stay with us. We are delighted you were able to enjoy the wide range of activities we have to offer, including our outdoor heated pool! We are disappointed your guest room did not meet your expectations. As you touch on, we are in the process of addressing this through renovations and we hope for an opportunity to showcase these renovations to you in the future. Sincerely, The Fairmont Jasper Park Lodge.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Great property but rooms are in serious need of a decorating upgrade. Bathrooms are too small. Rooms are dark and dingy. the staff is great and the food was fine. The setting is spectacular. does not live up to its class.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
2  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 31 July 2014

Dear David F,
Thank you for your review of your recent stay with us. We are delighted you were able to enjoy our beautiful setting and friendly and efficient staff. We apologize that you found our rooms outdated and the bathrooms small. Kindly note all room sizes are noted on our website for future bookings. Again, we are truly sorry that we did not meet your expectations and sincerely hope that we will have the opportunity to welcome you back in the near future. Sincerely, The Fairmont Jasper Park Lodge

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Reviewed 29 July 2014

We stayed two nights at beautiful Jasper. A wedding on 26th of July at Fairmont JPL impacted the stay of many guests. Many drunken people around the resort. Both nights drunken people were shouting with loud music and cans of beer all over the place. We requested another room after the events during our first night but resort was fully booked. Security was on standby to keep an eye on developments. No action taken and night of 26th of July our heavy drunken neighbours continued partying in their room (not outside anymore) from midnight till after 03.00AM. Several calls made with no result. Our two little kids could not sleep anymore and felt offended with our neighbors ticking at our windows at 03.00AM. Next day we left Jasper early morning. We sent a complaint to Jasper Fairmont and to date we have not received any feedback. Not even an e-mail with an excuse. It is obvious that Fairmont Jasper with their very old and poor accommodation is targeting a new market with a different customer profile.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
4  Thank JWvdV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 30 July 2014

Dear JWvdV,
Thank you for your feedback. We are concerned about the situation and would like to speak with you directly about your stay. Please email us at jasperparklodge@fairmont.com with your contact information and the title of your Trip Advisor review as the subject and we will get back to you as soon as possible. Please accept our most sincere apology that a member from our management team has yet to be in contact with you and we can assure you this is not our standard. We look forward to speaking with you directly. Sincerely, The Fairmont Jasper Park Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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