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Fairmont Jasper Park Lodge
Ranked #7 of 17 Hotels in Jasper
GreenLeadersSilver level
Reviewed 19 August 2014

My family just spent two great days and enjoyed almost every second of it. Two negatives, they struggled to provide vegan food at Cavell's even when we called five hours in advance and discussed our vegan needs. they promised variety and then did not offer it and the cook staff made us feel like we were inconvenient to them. The food came out piecemeal and of medium quality. The Moose Restaurant was awesome for our vegan requirements and really made us feel special and not a bother. The food was incredible! We had five vegans at the table and they easily served us. Shuttle service is horrible! The left early from the Fairmont and i wondered about the people whom arrived later and the shuttle had left. On the return we arrived fifteen minutes early so we wouldn't miss the shuttle but after twenty minutes we asked the Booth staff where the shuttle was and she looked me right in the eyes and said I just missed it and she had loaded it herself only a couple minutes earlier. When I told her she was lying she refused to talk anymore. we took a cab back to the hotel. The Fairmont has two shuttles on site and should not contract out to sub par venders. Besides that....awesome place and we would return but be wiser of these two areas.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
2  Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 August 2014

Upon check-in we were upgraded from a lodge room to a lakefront cabin (at no extra charge). We had a breathtaking view of the lake! The service was genuine, my workout gear (President's Club) was waiting for me in the room. We took many photos of the area surrounding the hotel and even took the opportunity to check out the Pro-Shop at the golf course.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

Really enjoyed our stagy at this facility. Staff was very friendly and helpful. The ground were very scenic and tranquil with spectacular lake and mountain views. This was my favorite place we stayed at in the Banff/Jasper area and was really a nice change of pace from the crowds of tourists experienced elsewhere. We stayed in a lakefront suite, which did have older furnishing, but felt more antique than dated. The beds were new and comfortable and the room was quiet. The lodge really had a nice ambience, with good restaurants and a large, open lobby. Game room was a big hit with the kids, but wished we had more time for some of the other activities. The lodge isn't that close to town, but not much to do there and would prefer to be outdoors anyways or relaxing at the lodge.

Room Tip: Parking is limited near lakefront suites, especially in small lot closet to cabins.
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank nkrpctl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

The hotel is a lodge hotel with rooming in lodges throughout the grounds which are expansive. Parking is somewhat limited at busy times.

The rooms are well appointed but no ice machine closely and no robes provided in rooms. Considering what they are charging for the rooms I was slightly disappointed with this.

We had a nice view of the lake and the grounds are set up with walking trails. We did some kayaking on the lake which was fun and $40 for one hour.

The hotel was very busy and a popular spot for visitors to stay. A short drive away from the centre of Jasper.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Wilma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

For the price we paid for the rooms, this property was overpriced. It was a not a complete disappointment, but we won't be back.
OK let's start with the positives:
- The location is great, beach on the property.
- Tranquil grounds and lake.
- Kayak and bike rentals.
- Parking is free (this might have required signing up to their President's club, which is free).
- Internet is also free if you sign up for President's club.

Now let's move on to the negatives.
- It's old. No I'm not talking rustic. It's just old and it shows, and it's not very well kept either. The bathtub was full of spots, the toilet was "rusty".
- Service was pretty bad. We went to Maligne Lake and came back to our lodge at 5pm and the room hadn't been made up. Sigh. So we called, and half hour later the room keeper came and made up the room.
- The floor was pretty dirty when we came in, there were some mud streaks on the tile floor, some hair too. I'm not easy to gross out, I just don't like paying a lot of money for motel-level cleanliness.
- No air conditioning. I guess it's fine most days of the year. But when we were there, it was over 90 degrees, so AC would have been welcome.
- Because there was no air conditioning, we had to leave some windows open, and some of our neighbors stayed up until late and chatting outside (no doubt because it was hot). But we could hear their voices, and although they were not making loud noises, it was still tough to go to sleep.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank soekotjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this reviewResponded 19 August 2014

Dear soekotjo,
Thank you for your comments and observations. We are delighted you were able to enjoy our location and boat and bike rentals! However, we were most disappointed to read that the resort did not meet your expectations. Please accept our apologies in regards to the servicing schedule of your room. It seems that we failed to meet your expectations and we are truly sorry if somehow we missed an opportunity to service you better. We can appreciate that some areas of the hotel are older than others and would benefit from updated décor. As you touch on, we are in the process of addressing this through renovations and we hope for an opportunity to showcase these renovations to you in the future. We are committed to continuing to invest into the resort to meet the needs of all of our guests. We truly appreciate your valuable feedback and can assure you that your comments have been taken very seriously and will be beneficial in assisting us in the future. We do hope that one day we will be able to welcome you back to enjoy the true Canadian Lodge experience that we strive to offer all of our guests. Sincerely, The Fairmont Jasper Park Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

We stayed in Jasper at the Fairmont after staying in Banff and Lake Louise (both in Fairmont hotels) and our experience was different, but still very enjoyable. Jasper is a much more relaxed location and the hotel fits with that relaxed atmosphere. The staff were friendly and helpful, the cabin style rooms very comfortable and the service quite good. Take a bottle of wine to one of the viewing spots on the lake (only steps from the cabins) and enjoy the peace and quiet. Very satisfied.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank helenandfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014 via mobile

We spent a night at the hotel, loved the location and the grounds. The staff was friendly and knowledgeable. The only downside is that the rooms are pretty dated for a fairmont in such a sort out location. I am still rating this has very good because our experience was a good one.

Stayed: August 2014, travelled as a couple
Thank MarlinNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Jasper Park Lodge

Address: 1 Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
Price Range: £127 - £515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Official Description (provided by the hotel):
Situated in Alberta's magnificent Jasper National Park, a UNESCO World Heritage Site, the iconic Fairmont Jasper Park Lodge resort invites you to experience our Great Canadian Lodge, surrounded by nature and abundant wildlife. Fairmont Jasper Park Lodge is a 700 acre year-round luxury mountain resort which wraps around the shores of pristine Lac Beauvert and Canada's #1 Golf Resort Course. The resort's charming village of cedar chalets and Luxury Signature Cabins, all connected by picturesque paths, offer guests unique access to explore the natural environment surrounding the resort. ... more   less 
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont

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