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Reviewed 16 October 2013

On our self drive tour of the Rockies I had booked this place in adavance and the first thing to point out for the "Brits" reading this is that this is a motel and not a lodge as we would know it, but no harm there. The check in was quick although there seemed some confusion about the room, which was clean and big enough for two and had parking outside but according to the manager at check in is dealt with in a "first come first served way", which was Ok for us as the motel was not that busy that night but might be more of a problem when it is busy.
There was a faint smell of something in the room but that soon disappeared or maybe we just got used to it and it is slightly out of Jasper, we had the car so no problem. As other reviewers mentioned you can hear the mighty Canadian Pacific railway but not enough to disturb your sleep and to be honest we could not see it from our room and as it runs right through the middle of Jasper, I guess its also the same for most of the other hotels/motels. For us the motel was adequate but a little over priced for what it was and considering where we had stayed before always included breakfast, albeit continental here it was Can$12 extra. We had paid £72.77 including all taxes for our one night stay and probably one night would be enough.

Room Tip: We stayed on the second floor, which leads straight onto the outside walkway, which was ok.
  • Stayed: October 2013, travelled as a couple
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1  Thank sboydman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Maligne Lodge, responded to this reviewResponded 29 October 2013

We are very glad to hear that you made the Canadian Rockies part of your North American holidays and that we were given the opportunity to share this experience with you. Your comments have been shared with my management team as our priority is to leave our guests with a more than average experience while visiting us. Thank you for your comments.

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Reviewed 9 October 2013

We have now had 8 self-drive holidays in North America, and although we had a fabulous holiday in Canada this particular motel must rate as the worst we have ever stayed in and was way below the normal standard we expect.

On arrival the motel appeared a bit run down and tired compared with others in the town. At check-in the desk clerk attempted to make it sound as if they were doing us a huge favour by upgrading the size of the room. The room itself was dingy and had a slightly musty smell. The air conditioning unit was so noisy that it needed to be switched off to have a conversation or watch TV. Fortunately, the nights were cool.

The next day we left the motel at 8 am and returned at approximately 4.30 pm to find that no housekeeping had taken place. We reported this to Reception and after about 10 mins received a phone call to tell us that housekeeping would be with us in another 20 mins time.

The following morning there was a different person on Reception and on checking out the sum total of her conversation was “OK” – no greeting, no goodbye, not even “have a nice day.”

Our recommendation to you is that you take this particular motel off your list, there are far better ones to be had in this lovely little town.

  • Stayed: September 2013, travelled as a couple
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1  Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Maligne Lodge, responded to this reviewResponded 29 October 2013

We are truly sorry we were unable to meet your expectations during your stay with us. We have passed on your comments to the appropriate departments for immediate corrective action. We take our guest comments very seriously and will take your comments into consideration as we continue to improve our property. Thank you for sharing your comments. We hope that you enjoyed the rest of your Canadian vacation.

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Reviewed 8 October 2013

We reserved at the Tonquin Inn in Jasper and were send to the Maligne lodge, same company but the price was a little more expensive at Tonquin Inn and we receive a free breakfast in compensation .
Arriving at the Maligne lodge we were given a beautiful large room but as soon as we unpack we were told this was not our room. We received some help to transfer to a room that we refused:: the entrance and the window were in the area of the indoor swimming pool that was open to 10:00pm (no fresh air, very hot and humid because of the swimming pool). Finally we got a room with view on the main road what we wanted to avoid by reserving at Tonquin Inn. We received another free breakfast for our second night stay!!!!
The hot breakfast had a lo of choices.

  • Stayed: September 2013, travelled as a couple
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Thank Jeanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Maligne Lodge, responded to this reviewResponded 29 October 2013

We apologize for the confusion with your reservation. Although rare, sometimes situations arise where we have no choice but to relocate our guests. I am glad to read that we were able to provide you with complimentary breakfast. Thank you for submitting a review of your stay with us and we hope that we can welcome you back in the near future.

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Reviewed 4 October 2013

Stay there in august for one night. The location is good and the staff is very friendly and helpful as we had made reservations for the wrong date buy they gave us a solution. The bed was good but the room in general was sort of rundown. The furniture is old and not very well maintained, so it is fine to sleep and that's it. If you just need a place to spend the night is fine.

  • Stayed: August 2013, travelled as a couple
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Thank Santodom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Maligne Lodge, responded to this reviewResponded 9 October 2013

We are happy to hear about the positive aspects of your stay - friendly and helpful staff, good location - and appreciate your comments regarding areas in need of improvement. We will be addressing the furniture maintenance this winter. Thank you for taking the time to post your comments.

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Reviewed 1 October 2013

I got into Jasper around 9 PM on a Monday (forgot about the time zone change from BC) and had no accommodation sorted. I took a punt with Maligne Lodge and was very pleasantly surprised. The reception area was warm and friendly, the receptionist very helpful, and I was given an excellent price for a single room ($98 inc taxes ... they were having an October special). He also pointed me in the direction of the Whistle Stop Bar in town for some decent cheap food ... I got a great burger and a beer and live blues - awesome! The room was a very good size and had a pleasant smell on entry. The bed was huge and as good as any I've slept in. The free wifi was fast and reliable. Noise at night due to the train line on the other side of the main road was the only negative for me but it was a minor one and any place on the main drag will be similarly affected.

  • Stayed: September 2013, travelled solo
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Thank Ruselvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Maligne Lodge, responded to this reviewResponded 9 October 2013

Thank you for your review on Trip Advisor. I am glad that we were able to accommodate you and that you were pleasantly surprised. It`s great to know that we were ``just what your needed`- helpful staff, comfortable bed and free WIFI. Customer satisfaction is a practice that we take very seriously and we hope to have the opportunity to host you again on your next visit to Jasper.

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