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“Ok for a couple of nights”
3 of 5 bubbles Review of Chateau Jasper

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Chateau Jasper
Ranked #10 of 17 Hotels in Jasper
Chester, United Kingdom
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Ok for a couple of nights”
Reviewed 20 June 2014

Arrived here after a trip on the Rocky Mountaineer train. Check in fairly quick. Informed we had been upgraded to a suite. Large room and bathroom. Plenty of toiletries. However we soon realised that the room was right next door to the lift. On enquiring at reception if the lift was noisy at night we were told yes a bit, and suggested ear plugs might be helpful! In fairness it was not too bad after midnight until around 5.30am. Bed looked slightly rumpled, but clean, if un ironed sheets. Went to request a change to our original room, but was told the hotel was now full and therefore we had to stay in 203 I think it was.
Breakfast ok, nice waitress. Think this hotel could do with a refurbish, it is very tired looking. Do not think I would stay again.

Room Tip: Ask to be away from lift as it's noisy.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CappucinoPerthUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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784 reviews from our community

Traveller rating
    119
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    225
    59
    26
See reviews for
153
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Chesterfield, United Kingdom
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 June 2014

The room, though large, was rather shabby and a bit grubby. The ceiling tiles in the door area were all damaged and had holes, the bed linen was creased and untidy and the pillows had a faintly unpleasant body smell. Charming is not a word that I'd use to describe this hotel and wouldn't stay here again unless there was no other option.

Someone else has mentioned the shortage of convenient power points and I have to agree. The kettle had to be plugged in at floor level with the kettle standing on the carpet. The reception staff were less than friendly and not responsive to any issues that arose but the waitress in the restaurant at breakfast time was wonderful.

Forgot to mention that the room was not serviced well each day with rubbish bins unemptied, bath mats taken away and not replaced and carpets not hoovered. I could go on.

Just stay somewhere else.

Stayed June 2014, travelled solo
Helpful?
2 Thank sammysgranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North East England
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 June 2014 via mobile

Lovely hotel,good facilities,but some of the staff both in Reception and in the Dining Room were unhelpful and very abrupt.Some lessons in Customer Relations would not come amiss.Told by our Travel Agent to ask Reception to check with on travel and were abruptly told that there was a telephone at the other end of Reception.Very unhelpful!!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank bobnjenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
150 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 13 June 2014

This is a charming hotel just a short walk to the centre of Jasper.
Our room was a good size and clean.
The staff were helpful and had a good attitude.
The pool was chilly,but ok once in. The hot tub was hot and refreshing.
My only gripe was the wifi,the best signal I could get was in the toilet.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RHukUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 June 2014

Having a great stay at Chateau Jasper. On arrival asked if we could possibly have a queen bed. Without any bother we were moved to a larger room. Dinner was very good as was breakfast. A pleasant walk to the township. The pool & hot tub were refreshing.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy54_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
293 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 9 June 2014

I had no issues with my room at all, everything was as it should be. The Frank Sinatra background music was fine too, not overbearing. I tried one of the nearby restaurants for dinner, fortunately for them I don't recall the name but it wasn't a good experience. The restaurants in town are probably the best bets if you want to go out. What I do recall very well in the hotel is a waitress called Anna (from Germany). This girl has the most wonderful personality and is a great asset to the hotel. I only hope the hotel management know this. Everybody in my party loved her too.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ericBournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B'ham
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 June 2014 via mobile

This is pleasant hotel with very attentive staff, it is situated away from the hustle and bustle and is nestled at the foot of the mountains, perfect for a ski trip!
The main lobby and restaurant are modern and well appointed but the rooms are like something from the 60's and quite amusing!
They are clean & tidy which is what matters and the beds are extremely comfy. I would recommend a visit anytime!

Stayed June 2014, travelled on business
Helpful?
Thank Deb86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau Jasper

Property: Chateau Jasper
Address: 96 Geikie St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 17 Hotels in Jasper
Price Range (Based on Average Rates): £
Hotel Class:3 star — Chateau Jasper 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Chateau Jasper Hotel Jasper
Chateau Hotel Jasper
Jasper Chateau Hotel

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