I submitted a reservation request via the form on their website, and I received an auto-reply indicating they received the request. A few days after I did not receive any indication that a reservation was made, my girlfriend called and asked if the request had been processed. She was told that there was no availability and no reservation was made. Accordingly, I made a reservation elsewhere.
A day after what would have been my first night there, I received an e-mail stating that I would be charged for a one night stay. I sent an e-mail to the hotel explaining that I never received any confirmation that a reservation was made and that we specifically called to ask about the reservation. The reply simply stated that they sent a confirmation a few minutes after my initial request. I had to write back to ask for a copy of the confirmation, and they sent it to me. I had to acquisce since I could not prove that I didn't receive it.
I am particulary angry about the fact that we were specifically told over the phone that no reservation was made. I felt that there was no sympathy or cooperation from their end to try to understand why the situation arose.
- Official Description (provided by the hotel):
- Patricia Lake Bungalows is a cozy cabin resort high in the Canadian Rocky Mountains overlooking a calm crystal clear lake. This is beautiful Patricia Lake in Jasper National Park. In 2016 our family will be celebrating a milestone of 50 years of owning and operating Patricia Lake Bungalows! Since 1966 we have hosted thousands of guests at Patricia Lake Bungalows and helped each one of them to experience our amazing National Park. Our location is a perfect 3 mile (5 km) distance from the town of Jasper, Alberta. Just far enough to avoid the hustle and bustle of town yet close enough to walk to town for an evening of enjoyment. Our cottages include charming décor, complimentary in-room coffee, fully equipped kitchens/kitchenettes, satellite TV, complimentary Wi-Fi, private picnic tables, and most have cozy environmentally friendly gas fireplaces. We offer clean, comfortable, and charming cottages hidden at the end of a private road and nestled in a secluded forest setting. The peace and quiet we experience everyday is one of the things you will cherish. Located just 5 minutes from Jasper, Patricia Lake Bungalows provides its guests with a place to experience the beauty of nature, a place away from the daily stresses of life and a place to recharge body and soul. ... more less
- Also Known As:
- Patricia Lake Bungalows Hotel Jasper
- Patricia Lake Hotel
- Patricia Lake Jasper