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Reviews (671)
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All reviewspines restauranthot tubgas fireplacewhistler suitethe upper levelminute drivejasper townsitehiking trailsthe sofa bedsurrounding mountainsbeautiful settingpeace and quieton site restaurantlounge areaclose to townmain buildingcanadian rockies
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Reviewed 14 October 2013

Just got back from Pyramid lake resort,,very nice,very quiet!! "most" of the little kids running wild were kind of tolerable ;) Got to know the dining staff "one on one" and when we left, it was like leaving family! Michael (you rock pal)! Ali great service from an Aussie..Tairiq..you Sir are an excellent host, DOM..top notch!! Besides the little idiosyncrasies with respect to booking times for dinner...these people do a GREAT job accommodating! They felt like family when we left :) Yuup lots of stairs and walking BUT then again I'm handi-capped and it still worked :) Front desk and housekeeping could get on better communication!!!! We'll be back :) Too bad inconsiderate parents let their "kids" run wild in the "hot-tub" area!! Just proves people take NO responsibility for their kids!

Room Tip: check to see if a WEDDING is being is on the property the time you are booking!!
  • Stayed: October 2013, travelled as a couple
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1  Thank 10sAce52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

This was not our first stay here and it certainly won't be our last! Pets are welcome which is a huge selling point for us since we rarely leave home without our dog. Location is beautiful! Just far enough away from the town centre to feel you are truly in the Rockies. Right on Pyramid Lake, beautiful views of the surrounding mountains and really close to several walking and hiking trails. Off season rates are such a bargain but you'd get your money's worth during peak season too. The staff are really friendly and didn't get annoyed when we kept extending our stay day to day. They were very accommodating with letting us keep the room we had, which I'm sure wasn't easy since they were booked up already. Felt private even though it was so busy. Relaxing stay in such a beautiful setting! We will be back!

  • Stayed: September 2013
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1  Thank Jlh666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2013

We stayed at the resort October 7th to 10th to get away from it all and a little peace and quiet. We were not disappointed. The room was well appointed with a king size bed, very nice linen and very comfortable. The room also had a small fireplace and a very nice deck. We noted the cleanliness of both the room and the grounds. Our only complaint or disappointment was that the lights on the decks were on all night long, we had hoped to see the northern lights but could not see them because of the lights. I guess we could have jumped in the car and driven down the road but we were ready for bed. We ate all our breakfasts at the Resort and found the food well priced and prepared and the serving staff pleasant. We will certainly stay there again.

Room Tip: If you want a retreat, this is it.
  • Stayed: October 2013, travelled as a couple
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Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

Pyramid Lake is a beautiful, tranquil spot a few kms outside Jasper. We stayed at the resort for four nights in a Pyramid room which has a king bed, small seating area and gas fireplace. The bathroom was reasonably well appointed with a small bath and shower.

We were very disappointed with the room. At first we were put in a room on the lower floor which was dark with decor that made it feel like a cheap motel. We asked to be upgraded - and would have happily paid - but they were full so that wasn't possible. But we did get the option of another Pyramid room on the upper level and on a corner and this made it much lighter/brighter. We took that room and it was definitely better even though the amenities and decor were pretty much the same.

It was comfortable, though the bottom bed sheet was quite worn and bobbly and the taps and toilet bowl a bit stained (limescale?). We never did work out how to use the fireplace; there weren't any instructions and we couldn't be bothered asking (the underfloor heating was more than sufficient).

We had two dinners in the restaurant. Both were good (recommend the blackened Elk skewers) but the menu wasn't sufficiently interesting to entice us to eat there again. The wine list was also disappointing - surprisingly, no Canadian wines.

Breakfast was very good - french toast with fresh strawberries and maple syrup was especially delicious.

The staff were very friendly and helpful. And, the location pretty much make up for any shortcomings.

Room Tip: Be careful when booking and go for one of the priceier options - in a better room our opinion of the resort would probably have been completely different.
  • Stayed: September 2013, travelled as a couple
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1  Thank AlisonandColin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPMJasper, Manager at Pyramid Lake Resort, responded to this reviewResponded 10 October 2013

Thank you for taking time to complete a review of both our hotel and Pines Restaurant after your recent stay. I am pleased to see we were able to switch you to another room with an additional window and have reviewed the fireplace and washroom challenges noted. We appreciate you having two evening meals in our restaurant during your stay and understand your comments regarding the menu. As Pines is a smaller restaurant with only 46 seats, we maintain a shorter menu to ensure product freshness and quality. If I may correct an observation, our wine list does include 6 VQA Canadian wines by the bottle and two by the glass. Thank you again for your feedback.

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Reviewed 4 October 2013

I spent two nights in August in this so called resort. First night we spent in a dirty, smelly room under the stairs. In the morning I called the front desk and they offered to move us to some suite but to pay extra money on top of $295 per night that we already paid. I told them that I don't want to pay and I don't need a suite so they offered to move us to another room, on the top floor. Room was little bit better, didn't smell and didn't have some brown smudges on the bathroom wall. But still, there was dust that could be seen everywhere. Second thing is the restaurant. The view from the restaurant is gorgeous but all beauty ends at it. Food that I ate was awful, except crème brulee which was very good. Prices are sky high but waiters are allowed to drink while working it seems. We were there close to closing time but not past that time which means they were still working. At first I thought that I saw waiter drinking but I assumed it was just water. To my surprise, few minutes later, full bottle of wine was pulled out and that particular person set and ate and drank while still working. For resort that charges such high prices, this is totally unacceptable. I am a travel agent and for sure I'll never send a client there.

Room Tip: Rooms on the top floor have more light.
  • Stayed: August 2013, travelled with family
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Thank TanyaJovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RPMJasper, Manager at Pyramid Lake Resort, responded to this reviewResponded 8 October 2013

While Pyramid Lake Resort has enjoyed a number of very good reviews this summer by our guests, it is always disappointing to see a review where we did not provide a memorable experience.

On behalf of the resort, please accept my sincere apologies for a disappointing stay in August. I have reviewed the contents of this review with our housekeeping and food and beverage teams in order to make the appropriate corrections in our operation. I appreciate the candid comments of this guest and would be happy to speak with them directly.

Ralph Melnyk, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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