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“Overpriced dissapointment”
Review of Tonquin Inn

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Tonquin Inn
Ranked #15 of 17 Hotels in Jasper
Whitecourt, Alberta
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Overpriced dissapointment”
Reviewed 17 August 2008

My Wife and I needed a getaway on short notice and the Tonquin was among the few hotels in the Jasper area that was not booked up. Now we know why.
We got a room with a King size bed for two nights. The cost was just over $500 after taxes. The room was very small(in fact the bed took up the whole room). One of the pillow cases had an old blood stain and there were several hairs throughout the bed. I have allergies to cats and my eyes were itchy for the whole stay. Perhaps a cat had stayed there previously. The bed was nice to sleep in but on the second night the noisy old air conditioner gave out and my wife and I got very little sleep due to the heat and stuffiness in the room. I called the front desk to ask if we could move to another room with a working air conditioner at 1 AM and the best he could do was send us up a fan. Needless to say we didn't feel we got our money's worth especially for the second night.
I have stayed in MANY hotels in my life and feel that this hotel was worth no more than $100 a night even though its location is in the beautiful town of Jasper.

  • Liked — It was close enough to walk into the main part of town
  • Disliked — The feeling that I was flushing my money down the toilet
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank tomgilks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Congleton, Cheshire
Level Contributor
193 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 12 August 2008

We rang and booked the same day from the Icefields Tourist Info Centre. The prices were good compared to other places in Jasper at this time of the year.
The staff were pleasant and helpful. The room was very clean the only grumble I had was that the air conditioning did not work. The swimming pool was small but clean. The place was handy for the town but still in a quiet location.

  • Liked — Clean and quiet
  • Disliked — Air conditioning not working
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank zenith1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
236 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 11 August 2008

Although we had a printout of the confirmation of our booking from the Tonquin Inn website there was no booking for our party when we arrived at the Inn.

After ten minutes discussion we were finally allocated a unit of the type we booked.. The deluxe two bedroom unit with living room and kitchen was a perfect accommodation style for our family group. The only disappointment was that the bathroom had a plastic concertina type door that had a big tear in it - so bathroom privacy was severly compromised.

We dined in the attached Tonquin Steakhouse, the food was good but overpriced for a motel restaurant. It was disappointing that we could not get breakfast at the restaurant the next morning - we were directed to a truckstop style cafe down the road where we got a hearty breakfast for a reasonable price.

The motel situated on the main road was quiet and provided us with comfortable accommodation for an overnight stay.

  • Liked — Living space
  • Disliked — Shoddy bathroom door
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
3 Thank GeniAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donegal
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 August 2008

I really could not recommend this hotel at all. The alluring qualities aluded to in the advertising of this hotel didn't materialise for us. The hotel room was stale, little light, definitely not clean and soooo drab and noisy. The one we were assigned had 2 flights of concrete stairs and it really was awful, our advice would be to drive past this place as quick as you can.

  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ciaraDonegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Jasper hotels

Edmonton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2008

The Tonquin Inn was a great experience for my family. The staff were GREAT! They took care of our every need. The room was very clean and kept that way by the their amazing housekeeping staff. They even looked out for my dog. When the housekeeping staff noticed that I had forgotten to bring my dogs food dishes and had to use a plate they brought us a complimentary dog dish. Thats the kind of "service" that deserves a repeat visit from us and you as well. I highly recommened staying here. Beautiful view, great staff, nice clean rooms, great swimming for the kids, and hot tubs for the adults to relax in. Dosen't get any better than that.

  • Liked — The Staff
  • Disliked — Nothing... Had a GREAT time
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank travelgurl26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2008

The Tonquin Inn has all the appearances inside and outside of a well used 1960's motel complete with popcorn ceilings and vinyl bathroom flooring. Our room appeared to have been recently painted but the color choice was dark and uninspiring. The carpet was stained and the upholstry of the sole chair provided was so disgustingly filthy that both my wife and I refused to touch it let alone sit on it. The state of the carpet and chair cast considerable doubt on the efficiency of the motel's housekeeping. It is hard to believe that the management of a motel that charges in excess of $200 per night could be so uncaring or inept to have allowed furnishings in the state of the chair to remain in a guestroom.

On a positive note the mattress and bed linen appeared reasonably new (which is more that can be said for the bedcover), our room was quiet and was supplied with basic toileteries, hair dryer etc.

Our stay in the Tonquin Inn could only be described as a sad conclusion to a spectacular journey between Banff and Jasper.

  • Liked — Proximity to city center
  • Disliked — Cleanliness
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
Helpful?
2 Thank vacationingtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 July 2008

Loved the Tonquin Inn in Jasper. We experienced the jasper hospitality and wonderful view of the mountains at this inn. We stayed at the room#200 and loved everything about this place. It was spacious and was home away from home. After being on the road for 7 days, the bed at tonquin inn will relax and recharge anyone. I will recommed this place for family with kids. Very good location and good service.

  • Liked — Spacious room and good location
  • Disliked — NA
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank wtravelerAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tonquin Inn

Property: Tonquin Inn
Address: 100 Juniper St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #15 of 17 Hotels in Jasper
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tonquin Inn 3*
Number of rooms: 137
Official Description (provided by the hotel):
Surrounded by majestic mountains and endless opportunities to appreciate the great outdoors, The Tonquin Inn provides a perfect getaway for adventure seeking families, friends and couples. Located in the heart of Jasper, this property features easy access to hiking trails, ski fields, rafting adventures and so much more! With its cozy sunken living rooms, convenient kitchenettes and "home away from home" charm, the Tonquin Inn is the ideal spot for an escape from the city! ... more   less 
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Also Known As:
Tonquin Hotel Jasper

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