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“Better than I expected.”
Review of Tonquin Inn

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Tonquin Inn
Ranked #15 of 17 Hotels in Jasper
Reviewed 12 July 2014

Stayed here for one night in room 150. Much bigger than I expected with separate TV area and fireplace. Good bedding. Newish bathroom with nice products. There was a big tour bus parked outside, but it didn't seem to busy or noisy for the night we stayed.

Stayed: June 2014, travelled as a couple
1  Thank Halfwayhome101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Tonquin Inn, responded to this reviewResponded 11 August 2014

We appreciate your comments and feedback and we are delighted to see that your room exceeded your expectations. It is great to hear that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to the Canadian Rockies.

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490 - 496 of 1,088 reviews

Reviewed 10 July 2014

Our room was very small, but comfortable. The only window was facing the outdoor hallway, so we could not open the curtains due to privacy concerns. Unfortunately smoking is allowed in the outdoor hallway and every time we opened the window for fresh air, the cigaret smoke was filling up the room.
The hotel offeres a $12 buffet breakfast voucher at the restaurant next door. The breakfast was OK.
The location is quet and only 7 minutes walk to town.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank ThePickyQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Tonquin Inn, responded to this reviewResponded 11 August 2014

Thank you for sharing your experience of your recent stay at the Tonquin Inn. We are definitely located in the quiet area of Jasper but still within walking distance to downtown. As all of our rooms are non-smoking, smoking outside is a challenge to control and I apologize for you being inconvenienced by other smoking guests. We hope to have another opportunity to welcome you back to the Tonquin Inn in the near future.

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Reviewed 9 July 2014

The good,
Lemon-aid at the from desk upon your arrival. Pine furniture, clean sheet, a full size fridge/freezer, stove, pots & pans. You really need this feature as the restaurants here are horrible & horrible expensive. Great towels.
Pool & exercise room.

The bad,
Location(right across the train tracks with trains going by often. It's ok if you don't need to sleep!). Also other guests constantly go by your windows & they try to peer through. Portable & super aloud air-conditioning unit. No breakfast.
The prices are the same or higher than much nicer towns such as Banff.

The ugly,
It has not had a major upgrade in decades. The countertops, carpets, doors,...all seem to be from the '80's???

Jasper pails in comparison to Banff. Dive right on by if you don't need to be in this depressing town.

Room Tip: Don't stay in this depressing town.
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Darius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Tonquin Inn, responded to this reviewResponded 11 August 2014

Thank you for posting your comments about your recent stay at the Tonquin Inn. We are glad to see that you enjoyed one of our family kitchen rooms and the other amenities that we offer. Unfortunately, as Jasper was founded as a railway town, trains do come through Jasper on a regular basis. Upgrading of our property is ongoing and we just completed a major upgrade of 98 rooms with new furniture and granite in the bathrooms. Thank you again for your comments and we hope to welcome you back on your next visit to Jasper.

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Reviewed 9 July 2014

This hotel is in a great location to explore Jasper National Park and walk to local restaurants after a day of touring. Rooms are adequate but a tad tired. Nothing special about furnishings and amenities are ho-hum. Breakfast was included and it was nothing to write home about. In fact, second day we skipped it altogether. Front desk personnel could be friendlier and more helpful. We found the "housekeeping" staff to be extremely helpful and committed to assisting.

Of note: one of our keys wasn't working, the individual that went in to get the key re-magnetized, who was not on the reservation, only had to say the room number to get the job done! No ID or verification completed. We found this to be somewhat alarming.

Overall, I'd stay elsewhere in Jasper. There appears to be quite a selection.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank 2hi2cu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Tonquin Inn, responded to this reviewResponded 12 August 2014

Thank you for taking the time to post your comments about your recent stay at the Tonquin Inn. We were glad to read that you enjoyed our location, however, we were very concerned about the service you received at the Front Desk. We have very strict policies regarding the issuing of keys. Please be assured that your comments have been forwarded to the Assistant GM to ensure that the Front Desk are following the proper procedures.

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Reviewed 9 July 2014

Bedding is clean, but forget trying to sleep. We were given a 2 queen bed suite on the second floor in the building facing the tracks. The unit was right by the stairs (no elevator) and we could hear people passing our suite to get to theirs well into the night. The train kept passing, at least every hour it seems, if not more regularly. We could hear the people above us moving around well into the night, the soundproofing between units is non-existent. The air-conditioning unit was so loud, we could not even use it for white noise, and had to suffer through a 30 degrees Celsius temperature. I went to bed at 10 pm, it's 11:45 pm as I type this, and the fact that I'm up writing this speaks for itself. Paid $225 plus tax.

Stayed: July 2014, travelled with family
Thank Patricia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Tonquin Inn, responded to this reviewResponded 12 August 2014

We are truly sorry that we were unable to meet your expectations during your stay with us. Jasper was founded as railway town and the trains still pass through Jasper on a regular basis which can be disconcerting for some guests. The Tonquin Inn is one of the few hotels in Jasper that provide AC units, which may not always be the best solution, however can be quite welcomed when it's 30 degrees or more. Thank you for taking the time to post your comments and we look forward to welcoming you back on your next visit to Jasper.

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Reviewed 3 July 2014

Stayed here for 1 night at the end of June in room 358 (top floor) which contains a queen sized bed and has a large terrace. We seem to find ourselves at the Tonquin at least once a year as we pass through Jasper.

The Tonquin Inn is a pretty good place to stay. It's motor inn style, so you park your car and climb exterior stairs to reach your room. The rooms are pretty much what you'd expect. They are smallish, well laid out, and clean. Nothing fancy, but much better than your run of the mill motor inn.

The sink and mirror are in the room with the bed, and the toilet and shower are in the bathroom. If you want to wash your hands after you go to the bathroom before touching doorknobs and walking across the room, you're out of luck.

A buffet hot breakfast was included with our room. Breakfast was just okay. It's served from 7 until 10, and we showed up at 9:30, so I guess we should have expected the bacon to be gone (no bacon, darn it) and the eggs Benny to be dry. No fruit, either. Service was friendly, though.

I'm never quite sure what to make of the Tonquin. It's definitely no-frills, but we come back every year because it's comfortable and I guess we like it. The prices have gone up, though. I think the room was overpriced.

Room Tip: Ask for a room on the 3rd floor so you don't have to listen to your upstairs neighbours.
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CowboyChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Tonquin Inn, responded to this reviewResponded 12 August 2014

It was a pleasure the read your comments on your experience at the Tonquin Inn and that we are your property of choice when visiting Jasper. Your comments regarding the breakfast have been forwarded to the Restaurant Manager for him to address the issues you had. Thank you for posting your comments. We look forward to your next to Jasper and the Tonquin Inn.

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Reviewed 3 July 2014

A basic accommodation with a great location in JAsper. The rooms are very large, with two rooms . They give a coupon to a breakfast , the cost is 12$cad. The hotel located 5 minutes from the center of the city.

Room Tip: All the rooms are very large.
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  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Motty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth B, General Manager at Tonquin Inn, responded to this reviewResponded 12 August 2014

Great location and comfortable rooms are just a few of our many selling points. Thank you for taking the time to share your experience at the Tonquin Inn. All of the staff and management look forward to serving you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tonquin Inn

Address: 100 Juniper St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #15 of 17 Hotels in Jasper
Price Range: £81 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tonquin Inn 3*
Number of rooms: 137
Official Description (provided by the hotel):
Surrounded by majestic mountains and endless opportunities to appreciate the great outdoors, The Tonquin Inn provides a perfect getaway for adventure seeking families, friends and couples. Located in the heart of Jasper, this property features easy access to hiking trails, ski fields, rafting adventures and so much more! With its cozy sunken living rooms, convenient kitchenettes and "home away from home" charm, the Tonquin Inn is the ideal spot for an escape from the city! ... more   less 
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Also Known As:
Tonquin Hotel Jasper

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